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Rating 2/10

Could not ship correct all bookshelf parts in 4 tries...

We ordered two large bookshelves. Both came with parts missing.

We ordered two more sets, also came with parts missing.

We has scheduled a handyman to help install - totally wasted his time and had to pay for his fixed fee.

We were promised a manager would call, to inform us about when the missing parts would arrive. The call never happened.

We called again, and were promised follow-up. Again nothing happened.

Total incompetence.

At least they were kind enough to send FedEx to pick up the 4 large boxes. We had to repack everything.

Wasted 4 weeks with them...

So,w went Houzz - Everything came correct the first time.

Won't make this mistake again.

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