“I'm a re-seller of of Role Playing Games that my company produces. I've used Blurb for about 9 months and I've gotten the same quality and consistency with each order I make. In face the number 1 things the bookstore looks at when I ask them to carry my game is the quality of the book. And they all tell me the book looks outstanding.
My order even got lost once with 6 books in it and Blurb replaced all 6 books for me.
I agree they lack 100% in customer service. They offer little to know help in technical knowledge. I've had to contact the producers of my Book Software to figure out how to get certain things to work right with Blurb because Blurb expects you to be an expert in the book making process as well.
I'm giving them 4/5 start because the end product was worth the hassle they put me through. And my customers are happy with the quality of the books as well. But maybe I'm a repeat customer dropping hundreds of repeat dollars a month into their company.
But Blub, start taking care of your customer service better!! No excuse for this lacking!!”