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All 1 customer reviews

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Great service, great value.

My plan was to build a custom PC. I was going to buy all the parts separately from various retailers and painstakingly put it together myself. I've done that once before--it was stressful the first time, and I was REALLY not looking forward to putting together my own PC again.

During the shopping process, I remembered that my brother had recently purchased a custom laptop from HIDevolution. He had a good experience, so I figured I'd check it out. I expected to pay a huge premium for a custom built PC. I was surprised to find that I could get a pre-built custom PC, put together by seasoned professionals, with premium parts, for little more than had I bought all the parts separately.

Another plus was that they have a payment plan called "SplitIt" that allows you to make monthly payments at NO interest, using a reserve on your credit card. Sweet.

I called HIDevolution and a salesperson (Ted), answered all my questions and helped me pick out all the parts to suit my needs. He gave me honest advice and helped me pick the best options for my money. He was very patient and walked me through the entire process.

I finalized the purchase and waited. Soon after I placed the order, Ted informed me that one of the parts was back ordered for a long time (there is big demand for high-end graphics cards at the moment). He suggested an alternative build with his own recommendations, or said I could wait for the graphics card to become available. I decided to wait, and over the coming weeks Ted was always available to answer my questions, give me updates, and let me know what was going on. He would always answer my inquiries promptly. Despite having to wait to get the PC, it wasn't that painful, because HIDevolution was very communicative.

Eventually the graphics card became available and the PC was promptly delivered. It came very well packaged and sturdily built. It even came with a gaming keyboard and mouse, which I didn't realize was included!
Setup was incredibly easy--just plug it in and press the power button.

I had a couple of questions regarding the software that came installed so I messaged HIDevolution's customer service (Zoltan) and he answered my questions the same day and even offered extra help if I needed it.

Overall a pretty amazing experience, great value, and unless something changes, I'm fairly certain I'll buy my next laptop or desktop from HIDevolution.

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