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Rating 10/10

A great experience

I knew just what I wanted in a laptop and Xotic was able to provide all the little details with the high performance that I needed. But when I got the laptop, it had some problems maintaining a charge. It started malfunctioning right before the warranty expired, and I emailed them a day or two after the problem started, which was a day or two after the warranty expired. Since the problem started a few days earlier, they honored the warranty and I sent off my computer to be fixed. When I got it back it worked for a few days, then the problem started again. They faithfully took the laptop back and tried again. And a third time when the problem persisted again.

The problem is now resolved, and I have never had such excellent customer service. They have been patient and value that my experience is a good one. I would recommend Xotic to anybody looking to purchase a great computer.

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