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Rating 2/10


I am a Small Business out of Texas. I usually purchase all of our IT GEAR!!! From Amazon but this order I wanted to give Monoprice a shot. I am a new business customer for them!!!!
Here is how my experience breaks down so far with 2 large orders!!!!!
First order!!!
April 28th
Order $400.00 worth of networking supplies for a client and a large project!
We paid for ( Next Day: 1 business day : 1ZY511170181347720 )
We paid all most $120.00 shipping fees for next day service from the 28th of April!!
IT TOOK 5 DAYS to arrive cause mono price messed up and did not get it out on time at all!!!!!
We order over 100 cat5e Toolless keystone jacks. These jacks are pure crap and i cant believe Monoprice would sell Crappie product. We contacted mono last week on last week on thurs. It has taken monoprice RMA dept 4 days to just email us a RMA for them!!!!
Second Order!!!!
May 1st
Ordered $450.00 worth of networking supplies for a and a large project!!! ( I have know fallen behind cause of mono price with this and my clients are very upset with us!!!
We paid for (Shipped Out via UPS 3 Day Select 1ZY511171281374242)
We paid $88.00 dollars for this.
We paid $88.00 dollars for 3 day select order on the 1st and should have shipped the 2nd per mono. MONO website said delivered by Thurs the 4th end of day!!! But then it changed and said by Fri the 5th!!! We waited all day friday. Out of 3 boxes we received only 2. This was late friday after noon evening mono was closed so we contacted UPS. UPS Agent Vicki stated Mono price had messed up and did not have all the order ready by pick up date so they only shipped 2. The 3rd Box was suppoed to be here MON by 10am per the UPS agent . Now I go to check tracking 1ZY511171281374242 and now its shows on the 9th by end of day. Thats 7 DAYS after the fact and 6 days after the due date.
Ups stated mono will have to refund shipping!!!! I have spent over $1000.00 In less then a week with monoprice and they screw everything up for both my orders.
I have contracts with my clients to supply some stuff this stuff is very important to my job. I am know 1 week behind cause of this and could lose my contract cause of Monoprice messing up both my orders!!!
THANKS MONOPRICE!!!!!!!!!!!!!!!!!!

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