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Bob-9113

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Rating 2/10
1/5

Worst customer service ever!!!

Purchased a Lorex system with intentions of monitoring our elderly parent. After two months one camera started freezing. Contacted flir Lorex about problem and went thru three months of "trouble shooting" before they had me send the faulty camera back. The email I received said to return the complete faulty camera including power supply cord.
Two weeks later camera arrived without a power supply cord. Contacted flir Lorex and was told one to be sent out within 4 business days (as of this review still no cord...3 weeks) no contact from customer support, no return emails, nothing. It has now been four months and I now find out that the system is discontinued so expansion is not an option and further warranty work probably a no. Do yourself a favor and look elsewhere for your system. By the time I get the power cord the warranty will be just about done. Customer service dragging their feet and not providing customer service...


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  Lorex Technology Rating 2/10

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  Lorex Technology Rating 2/10