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BillPotter-7116

All 2 customer reviews

All 2 customer reviews

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eComfort.com

1/5

Don't get sucked in their cesspool of crappy service.

The quick story.
Ordered 2 a/c units on a Wednesday. 5 days later no email confirmation. On hold 25 minutes. Told 1 unit on back order and will send email confirmation.
Email said the order could be split because of back order, but jump through the call customer service hoop again now to request split order delivery.
Another 15 minute hold. Could not find the email. Would not split the order because the other unit was damaged. Right......They only have 1 in stock and it's damaged? Pretty sure they did not want to pay 2 freight charges to Utah.
I was transferred to sales from customer service to cancel the order. Another 15 minutes on hold. I hung up and called customer service. After another wait I was informed the order was canceled. I had not told anyone. I could have waited for years for my canceled order. What the heck??

They lost a new account that supplies a/c units to apartments and rental homes.
Do business with a company that will document your sale and let you know of a back order issue. This company is very poorly staffed and unorganized.

eComfort, thanks for wasting a very valuable week as our renters in 104* heat were depending on your 4 day delivery as advertised.
My score is minus 5 stars.


eComfort.com

1/5

Don't get sucked in their cesspool of crappy service.

The quick story.
Ordered 2 a/c units on a Wednesday. 5 days later no email confirmation. On hold 25 minutes. Told 1 unit on back order and will send email confirmation.
Email said the order could be split because of back order, but jump through the call customer service hoop again now to request split order delivery.
Another 15 minute hold. Could not find the email. Would not split the order because the other unit was damaged. Right......They only have 1 in stock and it's damaged? Pretty sure they did not want to pay 2 freight charges to Utah.
I was transferred to sales from customer service to cancel the order. Another 15 minutes on hold. I hung up and called customer service. After another wait I was informed the order was canceled. I had not told anyone. I could have waited for years for my canceled order. What the heck??

They lost a new account that supplies a/c units to apartments and rental homes.
Do business with a company that will document your sale and let you know of a back order issue. This company is very poorly staffed and unorganized.

eComfort, thanks for wasting a very valuable week as our renters in 104* heat were depending on your 4 day delivery as advertised.
My score is minus 5 stars.


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