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All 1 customer reviews

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Will charge you more for return than is worth it

Ordered a small cube "pouf" ottoman which took 10 days to ship. It was VERY cheaply made and I decided to return it. Emailed company the day after ottoman was delivered to request return label since they only give you a 14-day return window. Got an immediate auto-response but all it said was someone would "get back to me shortly." Three days went by and I finally got an email to confirm my pick-up address, which I did the next day. Two more days went by and I got no more responses or action so I decided to call them. Phone rang several times but lady finally answered. I explained to her what was going on and she put me on hold for at least 15 mins. Finally came back and says she will email me a return label and they will refund my money less a 25% restocking fee, as well as the outbound shipping cost of $23. Oh, and I'm responsible for paying to ship it back, which would cost me $30. So, in the end, I would basically be paying them to take it back. No thanks! DO NOT ever do business with this company!

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