“I had ordered a graphics card from Newegg since it was on sale for the lowest price I could find for it at the time, and when it finally arrived it had a defect that caused it to produce an insufferable buzzing noise when under even slight load. Thoroughly disappointed and annoyed, I decided to return the item for a refund. While I was indeed informed that this particular item was not normally eligible for refunds, the gentleman who assisted me was gracious enough to grant me store credit for the item, in light of the buzzing defect.
On top of this, I was planning to purchase another item from Newegg that had a lower price from another company. While that item was not eligible for a price match, I was told that I would be given a gift card to lessen the discrepancy in price after my purchase. While it was not the scenario I dreamed of, it was certainly a nice bonus. I'm comfortable with shopping here in the future, now that it's been demonstrated that I'm in good hands. ”