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Rating 6/10

Satisfied with my experience. Nothing to rave or rant about.

posted Jan-18-2006

A rep from TigerDirect, ,has responded

“Dear customer - thank you for your input , we appreciate your business.


Rating 2/10

I have purchased from Bytewize on a few occasions and until my most recent order, I was generally satisfied with their service. This was despite the fact that I don't recall a single instance in which an item which was advertised to "usually ship within 24 hours" was actually shipped on time. Time to ship my orders varied between 4 days and nearly two weeks.

My most recent experience with them was the most negative. The order I placed on October 10 was received on October 20, which was unusually prompt compared to my previous orders. Upon opening it however, I discovered an item was missing. I immediately informed customer service by email. It took until the 23rd to receive a reply from a Mr. Michael Gencarelli, who informed me that the missing item was shipped from an alternate warehouse, and that he would investigate the following day. After receiving no updates, on October 26, I sent an email to Mr. Gencarelli asking if he had made any progress on the issue. After again receiving no reply from him by November 8, nearly a month after my initial order, I sent an email to Mr. Gencarelli and the customer service department offering to reverse the charges on my credit card if it would provide them an incentive to communicate. On November 9 my missing item was finally shipped with an apology and explanation from a Mr. Ryan Donovan that they'd had stock issues that their supplier had not informed them of.

This experience soured my opinion of the company. Not because of the missing item itself since mistakes occasionally do happen, but for the lack of timely response to my repeated requests after they were initially informed of the problem. I haven't been particularly inclined to use them since.

posted Jan-18-2006

A rep from Bytewize Computers, Bytewize,has responded

“Thus customer is located in British Columbia, and we are located in Ontario. On 3 of this customer's 4 orders, our slowest delivery option was selected, meaning that the shipments will take approximately 5-7 business days, and this information is displayed on our site. I have tracked the shipment deliveries for each of these orders, and found that 2 arrived on time or early, according to the delivery timeframe selected by the customer upon purchase. One shipment arrived 4 days later than expected.

This most recent order, we do accept that it was not handled perfectly. One item in the order (a keyboard) was intended to ship direct from one of our suppliers. The item was listed as in stock, and in-stock items ship out the same day, as this is one of the biggest and most reliable suppliers in Canada. We had no idea that there was an issue with the shipment until we were notified by the customer. We were notified on the 20th of October, which was a Friday. Our suppliers are not open on the weekend, and we ourselves run a very limited staff on weekends, so the inquiry was answered on Monday, which was the next available day.

We were notified by the supplier that they had not shipped out the order as they should have. By the time we addressed this issue, the limited stock our supplier did have, was sold out. As soon as we were able to secure stock elsewhere, we shipped the item out with upgraded shipping, because of the extended delay.”

Rating 4/10

I've used NCIX for two orders so far. The company's prices are reasonable, but I'm not terribly impressed with the speed of their order processing.

My first order was placed on December 30 for a motherboard and 2 sticks of RAM, all of which were in stock. Due to the long weekend, this order wasn't processed until January 3 at which time my credit card was charged, however it was over a full week until my order was finally shipped on January 11. Once shipped, the package arrived promptly in good condition with all items as expected.

My second order was placed early in the morning on January 13. It is now January 17 and my payment has only just been processed but is not yet shipped.

Waiting a few days for an order placed online to be processed is a little disappointing, but I find processing payment a week in advance of shipment of an in-stock item to be unacceptable. Complaining about a few days wait may seem like nitpicking, but NCIX is competing with local vendors and other online suppliers who can supply their products immediately.

I may use NCIX again in the future to take advantage of any attractive discounts on items that I don't need immediately. For routine purchases I'll likely be using a supplier in Calgary who can process and ship my order in the same day, and is price-competitive since there's no PST.

posted Jan-19-2006

A rep from NCIX.com, ncix.com,has responded

“Dear Sir,

Please accept our apologies for the trouble you encountered during your latest order with us.

We hope this isolated incident does not negatively impact your decision to shop with NCIX in the future as this is not indicative of how fast we normally process order.

If so inclined, please respond to that email or send us a Priority Ticket from the following link if you have any further questions or concerns.


Thank You,
NCIX.com Customer Support

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