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Rating 2/10

Impossible to contact anyone.

Ordered a washer online. Did not arrive when stated on website. Was given 10 different phone numbers to call for help . . the delivery company, the warehouse, the online customer service, and several other numbers. All automated systems, wait on hold for hours & either get redirected to leave a message - or get hung up on. Super frustrating. When I did speak to an actual person, I found out that consumers cannot request a delivery window at all. They give the most inconvenient time spans ever and once u set the delivery date the first time, u are limited options when changing it. Can't alter delivery to a closer date, just a date that is farther out. That's if u can find someone to speak to about it. This is my first experience ordering frm Home Depot & I will never order anything frm Home Depot again. I spent $1k on a washer that I still do not have. Laundry is piling up all over the house. I have a child with special needs & a 6 no old baby. This is not the kind of difficulty I need in my life. I don't have words to adequately express how frustrating this is =(

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