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Aleksey T.

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CreationWatches.com

1/5

Absolutely terrible customer support and business ethics

My order got stuck during delivery and for almost 3 months (promised delivery time was 2 weeks) they didn't even try to find it until I found out myself that it was damaged and was waiting for seller to contact the mailing service. Which they didn't even when I made a dispute via PayPal and asked them to return me the money since I was not getting the item. But the reply was basically please wait some more. And when I escalated the dispute into a claim at PayPal and it was judged in my favor, CreationWatches.com appealed the decision to deny me the money.
As of this writing, judging by the status on the package tracking site, the package is still stuck somewhere at mail.
Don't buy here unless you want to waste your time and money.


posted Jan-10-2018

A rep from CreationWatches.com, jason1428,has responded

“We are very sorry for the delay. We have sent a reminder to SingPost in order to have an expedite update. We will keep in touch with you in regards with this concern. Please do allow us some time more in this. ”


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