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AlanMascarenas

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Xcheap-Rx.com

5/5

I have been waiting for an order for 30 days. The tracking numbers given to me show no movement of my order. I have emailed the company twice and called once. When I called, I did not talk to a person but was forced to leave a message. It has been three days, and I have not received a reply. I definitely would not do business with this company again, although I have bought from them several times over the last several years and was heretofore satisfied with the product and service.

UPDATE 4/16/2014: My order was received approximately four weeks after placement. Xcheap-RX.com Has done a fine job of follow up regarding the unusually long time that it took for me to receive this order, and frankly, I am convinced that it was an unusual circumstances which caused the delay. Xcheap-RX has offered to compensate me for the delay by sending me 30 pills at no charge; I believe that this is a fair remedy for the delay in question. Based upon Xcheap-RX's response, I will continue to order from them in the future, and to recommend them wholeheartedly.

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posted Apr-15-2014

A rep from Xcheap-Rx.com, xcheap-rx,has responded

“Dear AlanMascarenas, thank you for your review. We replied to all your e-mails in a timely manner. But we wrote you from an alternative e-mail address because our letters from our official e-mail address were being returned. You called during weekend, we received your voice message on Monday and replied to it.
Due to temporary changes involving our shipping arrangements shipping by EMS from India is not available at the moment. We are shipping all orders by an alternative shipping method. Delivery times may be extended by a week or possibly more and tracking information may not occur in real time. We regret the delay and any inconvenience this may cause, but are fully confident that all orders are delivered within estimated times of delivery: 10-20 days from shipping date. You received your order and confirmed the receipt. This is a temporary issue, we plan to restart shipping by EMS very soon and orders will be delivered within 6-12 days as usual.
Customer satisfaction is our primary concern and to compensate the caused icnovneniences we offered you FREE pills at your choice to your next order.
Your business is very much appreciated and we hope to hear from you soon with new orders.”


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