“Dear AlanMascarenas, thank you for your review. We replied to all your e-mails in a timely manner. But we wrote you from an alternative e-mail address because our letters from our official e-mail address were being returned. You called during weekend, we received your voice message on Monday and replied to it.
Due to temporary changes involving our shipping arrangements shipping by EMS from India is not available at the moment. We are shipping all orders by an alternative shipping method. Delivery times may be extended by a week or possibly more and tracking information may not occur in real time. We regret the delay and any inconvenience this may cause, but are fully confident that all orders are delivered within estimated times of delivery: 10-20 days from shipping date. You received your order and confirmed the receipt. This is a temporary issue, we plan to restart shipping by EMS very soon and orders will be delivered within 6-12 days as usual.
Customer satisfaction is our primary concern and to compensate the caused icnovneniences we offered you FREE pills at your choice to your next order.
Your business is very much appreciated and we hope to hear from you soon with new orders.”