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Rating 4/10

I ordered a KRP-500m from Robert. Very courteous and pleasure to deal with. We agreed on a price to include TV, warranty and HDMI cable. Invoice showed I was overcharged so I had to e-mail them and Wendy did refund the overcharge. TV arrived within a week but RL carriers(not VE's van) were rude and difficult to deal with. I was told to inspect TV before accepting and delivery person said unless box was damaged, he wouldn't open it. Had to talk to supervisor to let us inspect contents and he did not even assist my wife in opening the box. Reported this to Robert and Wendy who apologized but this was a big hassle. No warranty or HDMI cable so had to call VE again. Told warranty would come in mail and it did a few days later but still no cable. Called VE again and was told HDMI cable would ship that day. 3 days later, still no cable so called AGAIN and Robert said no one had picked up cable and it would be sent promptly. 2 days later, cable arrived by Fedex. This is my experience and you can arrive at your own conclusions.

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