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Rating 10/10

They always answer the phone

I shop often at toysrus (8707) always at the 1645 NW 107th Ave. Miami, Fl location, a couple of reasons why I always shop there, they always answer the phone (I've tried calling a couple of other stores and they never answer the phone), I can always speak to their store manager Suzanne. About a month ago I would call the store asking to see when would they receive the Fingerlings monkey and Gigi the unicorn, not only did she (Suzanne) respond to all my questions but was able to tell me the day that they were going to receive a shipment, I was therefore able to go the next day and purchase the fingerlings Gigi the unicorn; this toy is a 2017 hot toy and trying to find it and purchase it is almost impossible. Thank you Suzanne and thank you toysrus for hiring such a good employee, she runs a very helpful customer service driven store.

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