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Rating 10/10

Flawless Process, Exceptional Service.

My journey on the quest for a new laptop actually began a fair time ago. Around 1 and a half year ago i'd say. At that point i was relatively new into the PC hobby and was still learning the ins and outs of it all. I looked around at multiple options and contacted multiple sellers like XoticPC, and Mythlogic to name a few. Every seller has they're strong points and advantages, so every buyer in the market will always have their own checklist of things they're looking for. For me HID met everything i was searching for in a seller and exceeded that. I believe myself to be quite the picky person when it comes to these things. Especially when what i'm looking to purchase carries such a hefty price tag. The team at HID, in my experience truly went out of their way to provide me with a service experience like never before. With a huge shout out to Donald S, who is my ideal image of what a true sales professional should be in the industry today. He not only sold me on HID but also guided me in ways i do not believe any other customer service provider has guided me before, in terms of actually building my system and aiding me in re configuring it to reach its ideal potential in terms of what i was looking for. I contacted him multiple times over the course of the last year as I studied multiple laptop brands and models. He guided me in all the right ways, until i finally decided to go for an MSI GT73VR ( specs below)
Custom Built MSI GT73VR 7RE TITAN-427 17.3" nVIDIA GeForce GTX 1070
Free Game Bundles
For Honor OR Ghost Recon: Wildlands - Download through NVIDIA GeForce Experience (Must have either nVIDIA GeForce GTX 1070 or nVIDIA GeForce GTX 1080 GPU installed)
LCD Panel
17.3" Full HD (1920x1080) 120Hz 5ms 94%NTSC TN Matte LCD w/ G-Sync Technology
Display Calibration
Yes, display professionally calibrated w/ profile saved to USB drive - $50.00
Display Warranty
30 Days Zero Defective Pixel Warranty (perfect panel guarantee) - $35.00
Video Card
NVIDIA GeForce GTX 1070 w/ 8GB GDDR5
7th Generation Intel Core i7-7820HK Quad Core Processor, 2.9 GHz (Max Turbo Frequency 3.9GHz), 8MB Smart Cache
Thermal Paste
Coollaboratory Liquid Ultra 100% Metal Thermal Interface on CPU, IC Diamond on GPU - BEST PERFORMANCE - installed by HIDevolution - $50.00
16GB Dual Channel DDR4/2400MHz (2 x 8GB)
M.2 PCIe RAID Options
no RAID (1st drive as primary boot drive, 2nd drive as storage drive)
M.2 PCIe / SATA Slot 1
Samsung 960 EVO 1TB M.2 PCIe 3.0 x4 NVMe 3D-VNAND SSD - Up to 3,200 MB/s Read-1,900 MB/s Write - $530.00
M.2 PCIe / SATA Slot 2
M.2 SATA SSD Slot 3
2.5" HDD/SSD Bay
1TB 7200 RPM SATA 6Gb/s Hard Drive
Wireless Cards
Killer™ Wireless-AC N1535 ac/a/g/n 2x2 NGFF - Bluetooth 4.1
Operating System
Genuine Windows® 10 Home, 64bit, English
Operating System Clean Install
Yes, Clean Install of Windows 10 including 32GB Clean Install Flash Drive - $40.00
Office Software
Power Adapter
230W AC Power Adapter (supports 100-240V)
Internal Battery
Internal 8 cell (75Wh) battery
Dynaudio Tech Speakers x 2 + Subwoofer x 1
Steelseries Keyboard
Steel Series Gaming Backlit Color Changing Programmable 102 keys w/ Silver Lining Print - U.S. English
Warranty and Service
3 Year MSI + HIDevolution Limited Warranty w/ 1 Year Accidental Damage "No Oops" Protection (1 Year Global Warranty), LIFETIME HIDevolution Technical Support - $400.00
MSI Front Lid Logo Color
White (Standard)

When it came to the actual purchase experience things went as smooth as butter, with the payment process being completed in about 48 hours, followed by a build and delivery procedure that was spot on according to HID's estimations. With the system arriving exactly on the day they had quoted me. No issues whatsoever. If anyone is looking for a fast order experience i would recommend going for rush build, as that truly is worth it in my experience if you need your system fast with standard shipping. As i type this review on my new system, I stand completely satisfied. I do not believe you can go wrong when choosing to order from HID, as the experience feels as friendly as family.

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