Thanks for your order and we are sorry for the inconvenience.
Usually the confirmation email will be sent to your registered email address. Please check, spam included, as it may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking) .
We usually reply to your email in 24 hours ( weekend: 48 hours) as there is time zone difference. If you didn’t receive our email, please check your spam. Maybe the email was there.
In your case, we suggest you contact us in time and give us your order number, we will check for you. https://www.newchic.com/Contact-Us-hc10.html . Besides, The delivery time depends on the countries and the shipping methods. https://www.newchic.com/shipping-methods-hc160.html
Thanks in advance.