“BUYER BEWARE! My reviews of on-line purchases have always been positive. However, this one is not and I tried very hard to avoid posting and gave Homeclick the option of responding before I did. If you have a problem with your order and you’re expecting ANY type of customer service, it won’t happen. You’ll be lucky to get any type of response at all.
My issue: Two lamps, both the same, both with 2 pull chains on each lamp. The pull chains on each lamp were uneven (by at least one inch). I sent pictures showing them. I expected some type of reply as to what could be done. The lamps themselves were very nice and I paid $400.00.
Emailing on 10/10/17 did bring a response that my issue was being ‘looked into w/the manufacturer’ but nothing thereafter despite follow-up emails.
It’s now 11/7/2017. I have done the following:
Went to their Facebook page and sent a message w/my order #, etc. (which says they typically answer within 1 day) - it’s been 6.
Then I tried calling the Customer Service #888.837.5313 making sure it was during their business hours (Eastern Standard Time). I tried all 3 options, Sales, Status & Returns. All three options had an automatic response directing me to contact them via email to their Customer Service with no option to leave a voice mail.
Next I sent a message via Twitter (which was read immediately). I stated I would wait two days before posting anything. No response.
So, my advice to you is (regardless if the price is less), DON’T ORDER FROM THEM. You’re asking for problems.
I will follow-up with my bank and PayPal; however this shouldn’t be necessary from any legitimate on-line company.”