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Stores > ZORO Tools
  • ZORO Tools

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.93/10 3.93/10
    Chance of future purchase: Rating 2.81/10 2.81/10
    Shipping & packaging: Rating 3.21/10 3.21/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: Rating 2.14/10 2.14/10
Voice your opinion! Review ZORO Tools by clicking a star below.
Rating 2/10

"They shipped a stepladder with no protective packaging whatsoever. It's made of fiberglass, aluminum and plastic.
It was damaged of course being shipped freight. Had it returned. Have to follow up 30 days later since no refund was yet received. What, they hope you'll forget? Who has time to nanny their returns? never again. Too bad, they can have some great deals.

Rating 2/10

"Received dinged up merchandise TWICE and now they are dragging their feet about refunding my money.
Never again!

Rating 10/10

"Wow honestly I'm a bit shocked at so many bad ratings. I had nothing short of a fantastic experience with Zoro. My first order was through ebay and even though I had to return the product do to my own error, they promptly gave me a full refund and Heather, the Customer Service Rep, couldn't have been nicer. My second (larger) order was directly through the website and arrived fast via UPS - products are first rate first quality and they even threw in a Zoro Calendar which was nice. Highly recommend. My only complaint is that the website can sometimes be tricky to find what you're looking for - for instance if you are looking for a particular size of screw -the initial search will only pull up the brands they cover and NOT the specific product your're looking for - you then have to click on each brand individually and search within that brand for your part. Definitely not as convenient as just getting a single list with multiple brands of the product in question. "

Rating 8/10

"For the past couple years, I have switched nearly half of my inventory items to Zoro from various other suppliers. Their prices were always considerably lower than anywhere else I could find, and the coupon codes they consistently offer are fantastic. However, over the past few months, I've noticed a SIGNIFICANT INCREASE in the prices of many of the items I regularly order - one in particular went from around $56 to over $70!! They've also DELETED items I have always bought as well. Not sure what's going on there, but I am really disappointed and have begun pursuing new suppliers. "

Rating 10/10

"I order from Zoro at least a few times a month. I am surprised to see negative reviews here. The prices are amazing; The customer service has always been outstanding; The massive selection of products is astounding; The processing and shipping time is the best I have ever experienced from any company -- I've received orders within 4 hours of placing them.

Regarding the negative review addressing Zoro collecting taxes in NJ when their warehouse is in IL -- Zoro is owned by Grainger Industrial Supply which has physical locations in New jersey as well as in many other states. Short of committing a federal crime, not really a lot they can do about that -- not a fair critique.

If you are worried about a substitution, call them. The customer service couldn't be better. They did substitute some dust masks I ordered once. The ones they sent were higher quality so, no complaints there either.

My one negative critique is with the site's search engine. A very detailed search for an item can reveal tens of thousands of random, unrelated things. You can easily filter these results but still a bit irritating. Will not keep me from ordering from them though.

I can't say enough great things about this place. Don't listen to the naysayers. This is one of the best online retailers I have ever ordered from.


Rating 10/10
ResellerRatings.com TOP REVIEWER!

"Don't understand why Zoro gets negative reviews. I ordered 3 times from them recently in Nov & Dec 2014 and the prices and service are A-1. I ordered chemicals and everything was packed great. Nobody can beat their prices. Their shipping is free and very fast. I plan on buying from them a lot in 2015. I wish I would known about Zoro earlier. I could have saved a lot of money"

Rating 2/10

"***Caviot Emptier***
Customers should know ""zorotools"" charges sales tax even though they have no presence in that state of purchase! Also there are no reciprocal agreements between POP (point-of-purchase) NJ (point-of-delivery) Virginia, YET, a tax is charged. They also charge for Priority Mail when they ship parcel post. Really????? I suppose "zorotools" thinks the public won't notice their deceptive practices. A customers perception of the daily operation of any business is germane to the success AND or FAILURE of that business!
NEVER AGAIN will I make a purchase from {{ZOROTOOLS}}

Rating 2/10

"zoro toools is a horror story.

i ordered a book, which they agreed to deliver in 3 days time.

they sent me an email afterward saying that they could not send the book for nearly a month.

i cancelled the order.

they "found" the book and said they were shipping it anyway.

i again cancelled the order, as i had made other arrangements to get the book.

they shipped the book anyway, despite multiple notices to cancel.

i had to call them up and tell them to intercept the shipment with UPS.

they refused to immediately refund my money and i had to wait days for a partial refund.

they refused to refund the shipping costs.

i called them up demanding the return of the shipping money, they agreed to refund it within 24 hours.

they haven't refunded the money.

zoro tools is a horrible experience, totally unprofessional.

Rating 10/10

"Fantastic price and excellent delivery time! Received product exactly as described."

Rating 2/10

"Be sure to check their "contract" and this:
2. Product Substitution.
Products (and country of origin) may be substituted and may not be identical to catalog or website published descriptions and/or images.

I decided not to place my order on a well-researched product concerned they would substitute. I sent emails and they never responded.

Rating 10/10

"A great experience with Zoro. Ordered multiple items with regular free shipping and they arrived the next day, (I live in Dallas and there is a warehouse around here I think).

Had one item that went bad the next day. A quick call and they refunded me the amount I paid, and told me not to send it back, just toss it. I was on the phone less than 10 minutes.

I will definitely be buying here again. Looks like a much better selection than Grainger, which is my other local option.

Rating 10/10

"I am amazed with this company! Awesome customer service, great return policy, tons of products for lower prices and extremely fast delivery. I placed two orders so far with them, both times it was after 3pm, and I received my items tomorrow morning before 9am!"

Rating 10/10

"Items as described. Incredible customer service. Great pricing. Quick shipment. Low shipping prices. I am REALLY impressed and have already recommended Zoro to my friends."

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Rating 10/10

"Super fast, accurate and trustworthy! Highly recommended. Would definitely shop here again."

Rating 2/10

"Ordered 10 foot items and small less than half fist size items July 16. 10 foot items arrived 5 business days later dented. Called customer service asking for remaining items. Zoro said 2 days later. Received a non-Zoro package 2 days later and called Zoro again, Zoro explained items shipped from different warehouses and placed a new order NON-EXPEDITED and free of charge. 10 business days have not received original order promised 3-5 days or new order. Called Zoro 3rd time and they said items shipped from same warehouse and lost by FedEx, was told not to expect to receive the original order and only the replacement order. Received replacement parts 4 days and original parts 12 days from respective ship dates. Inconsistent customer service pretending to know what is going on. Compensation for lost time with shipping 3-4 times longer than promised was replacement order."

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