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Customer experience so bad...it's mind-boggling...
"Ordering photo wood panels and a photo book:Put my projects together, went to order the next day after review and saw there was a coupon deal. No code anywhere I could find...so I used the online chat. They gave me a code. Great! Would have been better to actually see the code on their site where they advertised the deal.Went to review my order. Different shipping for every size photo panel. Different sizes are counted as different orders so the shipping really stacks up.Also, the confirmation on my cart only confirmed one photo for each panel...not the different photos I had for each panel. So the "confirmation" didn't confirm what I ordered.Tried online chat...chat was dropped, not enough customer service agents.Tried to call. Call was dropped 2x.Finally got poor Justin on the phone who was helpful, but not in a position to unscrew this screwy online ordering process. He explained all of the different shipping charges, but couldn't change anything so it might make logical sense. He also said i could "confirm" my order by looking in my order history...best not to look at the "confirmation." Poor Justin...put on the front lines with no power to change.Bottom line: Order from somewhere else. One more thing: While I could pick up same day...the order will take more than a week to arrive...even with all the extra shipping charged. FABULOUS!"
NO MORE RED
"How to begin.....I needed eye drops and I have never really used them before. I grabbed the Walgreens brand real fast without even thinking too much about it. LET ME TELL YOU my eyes cleared up in 120 seconds, THAT'S TWO MINUTES ( for the slow folks ) CLEAR AS CRYSTAL! I am so amazed with these eyedrops, beyond amazed actually. I will suggest these every mother **** time. GET THESE IN YOUR POSSESSION NOW! - A thoroughly thrilled loyal customer "
"Knoxville location at Kingston Pike/Northshore is either under-staffed or not efficiently run. This seems to be regardless of time of day. Have a difficult time reaching the pharmacy via phone (was just on hold for 17 minutes before I gave up). Always have to wait a long time on prescriptions. I was about to have surgery, and my doctor called in a prescription I needed for my surgery, a rush. Walgreens not only did not rush it but did not have it ready when they said they would. I almost did not make it to my surgery on time. Finally, this location is never friendly."
On the Corner of Bait & Switch
"Went to the Walgreens in River Forest, Il. They had generic Nasalcrom on sale, "$2 off with card and coupon." I went looking for a coupon book but could only find the printed ads. Why do they make you run around looking for a stupid coupon book? Took the ad and the product to the cashier and asked if the ad would suffice since I couldn't find any coupons. Nope. She asked if I had my card, which I pulled out. She said, "Put it in." I said, "Er, where?" She grabbed it and scanned it. Guess I was supposed to do that so she could conserve her strength. She had the master coupon book that she was paging through half-heartedly. She grew weary, poor thing. She could go no further. "That offer's only good online", said lied. The ad says, "Online and In Stores", I offered. "Plus, I just got it off a big display in that Aisle with the sale price all over it." "We don't have that offer in this store", she threw back at me. "What do you mean, there's a display for it right there", I growled. "We're out of coupons", she threw in. "I'd like to talk to a manager". I hate resorting to that. "I am the manager", she answered. "I am doomed", I thought. She couldn't even manage to get through the coupon book. You have to honor it if you advertise it", I asserted. "Not if we run out of manufacturer's coupons", she bluffed. "It's a Walgreen's coupon", I bluffed back. Finally her lie box ran out and she was silent. "I don't want it, then", I said, knowing how much that would break her heart. Then I remembered my wife back home who was running out of oxygen due to a snuffy nose. "Never mind", I swallowed my pride, "I'll take it." Then I paid and stormed out of the store, leaving my purchase behind. I showed her. Just as I pulled in the driveway my wife called and said Walgreens called and said I left my package in the store. I had 2 prescriptions, that's how they knew it was me. When I got back to the store there was a 12 year-old kid manning the register, with 1,000 customers in line. "Anna, to your register", he said as I approached. "Oh great, Little Mismanager", I thought. She opened the next register over, well within earshot. Naturally, I avoided taking notice of her. I told the kid I left the package. He frantically looked through various bags behind the counter. "Nope, not here", he said. "Somebody just called and said it was here", I told him. "Who called you?", he asked. That seemed like an odd question, like only a specific person with a secret code name was allowed to inform customers they'd left their stuff in the store. We went back and forth like this for awhile. He's rustle through bags and come back and say something like, "Are you sure you left it here?" Meanwhile, customers were growing restless and the line grew longer. Finally, Little Mismanager spoke up: "The pharamacy". "Whew, that must've worn her out", I thought. The kid looked relieved. I know I was. I just wanted out. My usual reaction to being in a Walgreens, Hell's holding cell. "
"Went to the drive through on 85th and Edinburgh pkwy in Bk, MN. And I told the guy up front I have new ins. So I'm new to these new cards. I Showed him two cards forgetting about the third one. And he was so rude and snappy about the fact that the first card I showed him was only for medical coverage. Went through a long rule description. That was so unnecessary. Very loud and talking over me. As I remembered the third card. Trying to show him. He's walking away from the intercom. Saying, so is their anything else I can help you with, like he was putting it back. So I yelled and said " HERE'S THE OTHER CARD I WAS TRYING TO SHOW YOU". He open the drawer. Then put the mic on mute. Looked back at the other pharmacist and laughed. I've been here before and never had this problem. I even had my dog with and he didn't even offer him a treat like the others do. I'm highly disappointed. And will be going somewhere else. I left didn't get my prescription. "
Don't transfer your prescriptions
"I went to refill my prescriptions online, it gave the offer to ship to home. I chose the option and found out it was nothing but trouble. Keep in mind I did the refills with a week to spare (insurance rules), it asks for debit or charge card information so I called and asked since I don't have copays. I was told that was standard not to worry. After a week went by I called to see why there wasn't a order number yet. I was told your first order online has to be done on the phone, so the women called in and had it all setup. After a few days I see Walgreens charged my debit for $200 and called to find out why. They took it upon themselves to change my insurance information to one I had cancelled a month prior with big copays. I no longer use this insurance. The tell me the company I do have is not covered by Walgreens. I told them I was refusing the shipment when I got it and was harassed horribly for a week that I was not allowed to do that. I then decided to pay $11 to send it back with tracking (all unopened placed in priority envelope) I then got a call from Walgreens being told now I was out of medication and $$ because they weren't going to refund me. This is when I had to call my ex-insurance company after seeing they were charged close to $2000 for the medication. She then called Walgreens with my ticket number and after an hour I was told they would refuse my package and send me a mailing label to ship back. (WHY)? Anyway after a month I finally received my refund but lost 5 refills on all 4 scripts. When the Walgreens store offered to call my Doctor I then said without hesitation that I would call my Doctor and have my prescriptions called into Walmart!Don't use this service unless you find out prior to refills that they accept your insurance, or you'll find you'll be charged. For most that could mean bounced payments!"
Run to different store!!
"Contacts ordered 4/25. Shipped to wrong address. 5/8 they were sending them overnight to my home. 5/9 no contacts. 5/10 I called and was first told by Jeremy that they were shipped to wrong address again, then told that they were delivered on 5/10 via USPS that morning, then told that they were never shipped because my script had expired. Spent 3 phone calls, 25, 29, and 35 minutes on the phone and STILL have no contacts. Walgreens does over $1,000 a month for me on prescriptions. No confidence in them now. I think they lost my contact business, my prescription business and my store business. Bye Bye Felicia!!"
"My Community Walgreen's located at 901 S Rancho Dr Las Vegas NV filled a prescription for my anxiety medication and shorted me half of my pills. When I called them and told them this I was put on hold so Susan could go and do a pill count. I was then told that they were short pills and there was no way they miscounted. I was then told that something must have happened to them between there and my home. Insinuated that my 68 yr husband tampered with my meds. NO. Somebody in that store miscounted or read the prescription wrong. This is bull. I called the district manager and nothing for over a week now. I will get my missing pills one way or another. I have calls in to the media outlets here and I called my attorney as well."
A Company that Cares About Customer Satisfaction!
"I saw something in Walgreens' Ad. I went to their website to print off an online only coupon. After quite a bit of trouble linking the coupon to my Rewards Card, I went to the store. The cashier was friendly and understood my problem. The coupon failed to come up when I swiped my card. I explained the ad, and he immediately changed the price to reflect what I showed him and had explained what had happened. I expected him to say like 99% of the other stores do: "Sorry I can't help you, that's just the way it is!" But he was understanding and never became rude or anything. Way to go Walgreens!"
Service was very good BUT
"Walgreen's management must have been loopy or way out to lunch when the sweepstakes survey was developed/approved, whatever. Must be designed to have people not finish it, complete joke. Way TOO long. Dummies for management and really poor survey strategy. Shorten the damn thing by 50 questions"
"Freaking Thieves. Paid $17.47 on 1/26/2017/ Called to collect refill of same at $113. That is 870% increase for generic sold at CVS for $19.22 and $13.95 at HealthWarehouse."
955 N State Street, Jackson MS Walgreens Pharmacy ****
"Had an emergency after 2 days post op while visiting Jackson MS. 24 hr Dr called in RX. Walgreens Pharmacy clerk said rx was in Birmingham AL, we said no, she checked again & said oh wait that was in September then she said we did not have a rx, we told her the time & name of the Dr who called it in. SHE VERY RUDELY said well, we didn't get it. We had given her my info several times and the rx that he had called in. She threw up her hands and said we don't have it.. So rude. My Daughter checked with the Dr & he said yes it was called in to that Walgreens. My daughter called & talked to the pharmacist and she said they had the rx. She apologized and said the Dr failed to give them my dob which of course he did not forget... They had my name & dob... Terrible service and extremely rude. "
"The Pharmacy at store 4518 is terrible. They are short staffed and rude. Do yourself a favor and find a different pharmacy."
Horrible experience with online pharmacy at walgreens
"I would love to give (-)5 starts to them. Never had this kind of horrible experience with pharmacy's service, they made mistakes on my order, but never feel sorry for that, I have to call them again and again to try to find a way to solve it by myself, and they sounds so impatient and careless. what's a group of sick people, will NEVER NEVER NEVER go back to them again, save money, save time, save your life! "
Refused to fill Epilepsy drug!
"My son has Epilepsy and went in to pick up his medication. He didn't have any refills, so was given an emergency supply and was told they would call his Dr to get a refill. He went back in to pick it up and was told the Dr declined the refill. He tried to reason with them saying he could have a seizure and die....the response, "you don't die from seizures and to go to the emergency room if he was worried." He was refused his medication. I spent the night up waiting to see if he was going to have a seizure in his sleep. The next morning I called his physician and she advised they would "NEVER" refuse this type of medication and never received any request for a refill. I called Walgreens with what I had found out and asked them to send it to the other Walgreens and would pick it up there, as I did not want to go back into the store with how mortified I was and how scared the previous evening had been for myself and my son. I went into the other Frisco store and advised who I was. I was confronted by the pharmacy technician who very arrogantly advised in a very loud voice," I TOLD THEM YOU COULD NOT PICK THIS UP for 2 HOURS BECAUSE WE ARE BUSY!!!" I immediately got a manager who then told her to get it filled now! She again pushed back and made a scene in the store....much to my surprise this woman walked right over the store manager and the pharmacist. I ran out of patience and made it clear they would be filling the medicaiton and that my son would meet me here to take it as to avoid more lost time that could put him at more risk. I have put in calls to both stores with no response. I called the corporate office...no concern and no callback. I am now a CVS customer and they filled all my prescriptions on a timely and friendly way............... and will never use Walgreens again. They just plain **** at customer service and corporate does not appear to care. Shame on them and thank the Lord my son did not have a seizure or it would have been a much different conversation. Do not use them.....they don't care and the box store ..........don't care ...................demeanor of their employees is beyond words wrong. It appears from the other reviews I am not alone....Walgreens does not worry however, they know enough will stay that they don't care."