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Stores > MacMall
  • MacMall MacMall Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90508
    •  
    • BUSINESS HOURS
      24 hours, 7 days a week
      GENERAL PHONE
      800-MACMALL
      FAX
      n/a
    • SUPPORT EMAIL
      CustomerService@MacMall.com
      SUPPORT PHONE
      888-363-6255

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • option not available Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.68/10 8.68/10
    Chance of future purchase: Rating 8.66/10 8.66/10
    Shipping & packaging: Rating 6.00/10 6.00/10
    Customer service: Rating 8.26/10 8.26/10
    Return/Replacement policy: Rating 5.63/10 5.63/10
Voice your opinion! Review MacMall by clicking a star below.
Rating 4/10
2/5
2017-12-01

FAKE PROMOTIONS ON CYBER MONDAY

"Here's my experience. I found out that MacMall was having great deals for cyber Monday. I go to the website. I see that their promotional offer was free 2 DAY shipping. Yes, 2 days. I order and come to find out that they didn't even get my item (only 1 item) onto the shipping truck until 2 days AFTER my order. Furthermore, they put my order on UPS ground. I am estimated to get my laptop 10 days after my original order date. That would be 8 days later than what the promotional ad said. I call to figure things out, the customer service person said they never even had this promotion. Lucky me because I didn't take a picture of the obvious blue promotional ad at the top of the page saying free 2 day shipping. I guess I'm seeing things.

To top it off, there's a subscript right below the "Add to Order" button that says I can get 10 dollars off on the order page if I put in a code. I click the "?" button at the end of the subscript sentence and a small screen pops up with the code. I copy it. Click "Add to Order". Go to order page. And there is NOWHERE TO EVEN PUT THE CODE IN. Yet again I'm calling customer service. They act like I'm crazy. And claim that the 10 dollars is already taken off of my item. Seems a little fishy to me.

All I can say is I'm really disappointed in their fake ads and promotions on cyber Monday. Very misleading and very terrible business. I truly hope that my laptop is not as fake as these ads were.
"


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Verified Customer
Rating 10/10
5/5
2017-12-01

You had it and I bought it

"Had what I was looking for. Price was right, so I bought it."


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Verified Customer
Rating 8/10
4/5
2017-11-30

"Took a long time to receive a password reset email. Frustrating"


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Verified Customer
Rating 10/10
5/5
2017-11-30

"Great! East to use interface."


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Verified Customer
Rating 10/10
5/5
2017-11-30

"100% Satisfied ! No Problems !
Best Prices !
"


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Verified Customer
Rating 10/10
5/5
2017-11-30

none yet

"I don't know until I get my item"


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Verified Customer
Rating 10/10
5/5
2017-11-30

catchy title

"fine, thanks, paypal preferred."


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Verified Customer
Rating 10/10
5/5
2017-11-29

"Very simple, I'm sorry to hear the actual stores no longer exist."


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Verified Customer
Rating 8/10
4/5
2017-11-28

"Quick and easy. Found items and purchased."


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Verified Customer
Rating 10/10
5/5
2017-11-28

Saved by the Bell!

"I was about to pay too much for a product on another site, but MacMall has other sites beat on prices and you can't beat free shipping ! Thanks!"


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Verified Customer
Rating 10/10
5/5
2017-11-28

Big Fun At Mac Mall

"It was very easy to use this site."


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Verified Customer
Rating 10/10
5/5
2017-11-28

"Cheaper than other places "


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Verified Customer
Rating 8/10
4/5
2017-11-27

"It was a good experience."


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Verified Customer
Rating 10/10
5/5
2017-11-27

cyber monday mania

"Thank you for the deal! !"


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Verified Customer
Rating 10/10
5/5
2017-11-27

I can feel the Mac love!

"First they warm me up with a smooth and easy product search, followed by a detailed and penetrating description page, and climax with explosively low prices! I feel so satisfied! (I need a cig)"


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MacMall participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,474 merchant members.