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"I have been a very loyal customer to KEH. I probably spent close to 8 grand on products in the past 5 years. The quality was as described until lately. I ordered a camera case that was full of rotten sticky foam. The tripod head was missing key part to make it functional. The tripod legs I ordered broke after 3 or 4 uses. I exchanged a lens and was screwed out of 100 bucks. Buy your camera gear from a real camera store like Adorama or B and H Photo. "
"KEH offers decent products they buy from others and then mark up to make some money... Normally that means you'll get 1/4 of what you paid and they will net the other half. The customer service of KEH is poor and the web rep on eBay has a temper, so be careful... "
"I recently bought a lens from KEH Camera and was generally happy with the procedure.However, there are two items that left me a bit confused and irritated:* My Master Card credit card was not accepted (due to difficulty to verify the address - not the card or my person). This card has been and is currently accepted by Amazon, hotels, car rental agencies and shops in many places all over the US. KEH didn't trust me but asked me to trust them by paying through a wire transfer in advance, foregoing the protection a card deal would have given and adding to my costs. However, in the end it worked out OK.* the parcel was addressed c/o to a hotel for pick-up. However, eventually it had to be picked up at the FedEx office co-located with the hotel, at which time FedEx requested an additional handling fee of $ 5. Small money, but such an addition to the shipping charge I had already paid is irritating as a matter of principle.* my direct dealings with the KEH reps were rapid and pleasant"
"I recently used KEH to sell my Canon lens, through their used purchase program. The process was streamlined and the result was acceptable. I ended up getting a bit less than what I'd estimated, but not enough to complain. If you're looking for a simple way to unload equipment, it doesn't get any easier than this. And the customer service is friendly and responsive!"
"Horrid! I sent in six items with the intention to sell and later decided to keep three of them. When they shipped back the three items, they didn't include the warranty card, booklet, and original box for one of the lenses. I wrote to them and the purchasing agent was acting extremely nonchalant. Never a word of apology that they made a mistake. Nope, she accused me of lying, claiming that they never received the box or warranty card, etc.. I purchased all my lenses new and sent in everything; I know there is a box for that particular lens and all the other stuff. Apparently their staff made a mistake and lost the associated materials. This is extremely unprofessional bordering on unethical. Customer Service #1: own up to your mistake and apologize for the inconvenience and mistake. She offered a meager $49 settlement (which I accepted, because what else can I do?) without ever saying sorry. I don't know whether I am more mad at her attitude or the loss of resale value due to the missing box/card/booket. I rarely write reviews and feel compelled to leave this review because that's how upset I feel (and also their customer service is a total blackhole; every time I called nobody ever picked up). So, if you are selling to KEH, make sure that you REALLY don't want them anymore. If you ever change your mind and try to get your stuff back, be ready for some nasty surprises. I've sold to Amazon and when I get my gear back if the price is not right, they come back in one piece neatly packaged exactly the way I sent them. You've been warned. "
"I have ordered 5 cameras since first discovering KEH. I first purchased from them since their ratings were so high. I always check their bargain section and purchased a nice Panasonic Lumix camera for a recent vacation to Montana. For the 5th time, my camera purchase was a steal. A great camera, PANASONIC LUMIX DMC-FZ50 for less than 100.00 It really made a difference for our trip. This is far and away now my favorite camera online store. "
"Claimed to have shipped, took my money for expedited shipping, but didn't get it on the truck, then told me they had already shipped, then refused to allow fedex to re-route to my work since I wouldn't be home for the new shipping date. I don't care how nice you are on the phone if you screw me the minute you get off."
"Excellent after sales warranty service, lightening fast shipping, very good communications. After two purchase transactions totalling over 2K I'll certainly be a customer in the future."
"I can't say enough of how pleased I am with my purchase and experience with KEH! Product was even better than I thought! Brand new looking even though it is used! Shipping incredibly fast! Will only buy equipment from here."
"All my gear exceeded my expectations. As usual. That's why I shop here first. Thanks!"
"On December 14th, I ordered a replacement Canon 50mm f/1.4 for one of my clients. On the 24th, my client told me the lens hadn't arrived yet. At this point, I've only received the initial email order confirmation. I logged into the site and saw that the order's status was "ON HOLD." What? So I called them up, and they said "oh of course, the billing and shipping addresses don't match. We need to be extra careful this time of year." I then asked why I didn't get an email update. "It says in the notes here we tried to contact you a few times." Okay, but not over email? Fine. Can you guarantee it'll be shipped today? "I guarantee it will not be shipped today." I immediately canceled my order and ordered my client a replacement from Amazon.The worst part was when the service rep tried to shift some of the blame to me for not answering my phone. I'm traveling internationally and don't have good phone service. IT'S 2014 WHO DOESN'T SEND EMAIL UPDATES WHEN AN ORDER IS DELAYED. Sheesh. I also told him this was a business transaction and KEH was making MY business look bad. Rep didn't seem to care."
"They explain all possible causes for any problem found. My Canon 60D was dropped down and i had some bad experience with the lens. But KEH buddy fix the problem on for $30.00 "
"I did a trade-in transaction with KEH by sending in my old Olympus equipment and trading it against used lens for my new Canon. I thought their offer on my old equipment was fair. I might have been able to get more by going on ebay or craigs list and dealing with all that hassle, but this was a sure thing and totally hassle free. When I talked to Arthur at KEH he even got me a few more $$ for the trade against the new lens. He also suggested a UV filter for my lens, which I would have bought anyway, probably somewhere else, and got me a quality one at a good price. There was a glitch with the processing of the credit with the credit card company and when I talked to Arthur he bent over backwards to get it taken care of and called me back to let me know what was going on and it did get taken care of. I could not be happier and when it comes time to purchase any additional camera equipment I will be checking with KEH for sure. I have not received the new lens yet as it is in transit, but I suspect it will be just fine and I will add to this or provide a new review if there are any issues, which I certainly do not expect based on my dealings so far. "
"My first purchase this month with KEH. Found them on the net by chance. What a lucky discovery. Ordered on 08/07/2014 (8 July for those Americans who put their dates back to front). The lense was delivered to me today 14 July. I am in Western Australia and 6 days is great service to get the lense half way around the world. The lense, Nikon 12-24 described as E+ was like brand new. Everything said about KEH is true. A great company with fair prices and honest description of their products. Thank you KEH."
"I have ordered two used lenses from KEH. The first, a macro, was not quite what I expected. This was my fault as I didn;t quite understand the variants. KEH happily returned the order and I ordered the model I wanted. The scond purchase was a lens as well and I am very happy with the price and sercice. Both lenses that I purchased from from KEH were in better condition than they rated it. I highly recommend them and would purchase from them again."