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Stores > GenTech Computers (GenTechPC, 1toppc.com)
  • GenTech Compute GenTech Computers (GenTechPC, 1toppc.com) Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.13/10 8.13/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 8.75/10 8.75/10
    Return/Replacement policy: Rating 8.33/10 8.33/10
Voice your opinion! Review GenTech Computers (GenTechPC, 1toppc.com) by clicking a star below.
Rating 10/10

"Odered my first MSI laptop from GenTechPC back in 2012. Was very impressed with their products, quick response to questions and professional manner.

Well I am back again to say I odered a new replacement MSI system from GenTech. I was happy to see Ken and the staff continue to provide the great customer service I experienced with my first purchase. There are many vendors to choose from but I can highly recommend GenTechPC for your next purchase.

Buying such a large dollar item online is a scary decision. Here are a couple of suggestions that could help you make it the right one.

1. Do your reasearch. If you have a question research it on laptop review forums. It is a great community of which GenTech is an active reseller member.

2. Contact or call GenTech with any configuration questions you may have. The ordering forms resellers use can somtimes assume you know more than you do.

3. Use the comment area of the order form to explain any special items or configuration. Provide contact information for any questions.

4. If using a credit card, call them in advance of your order to make them aware of the aprox dollar amount and the vendor. This insures you will not see a delay in ordering.

5. If you are requesting special configuration, understand it takes time to make the mods.

6. After ordering, find something to do that keeps your mind off the new system you just ordered until it is delivered.

These suggestions along with the great service from GenTech has made my online ordering a hassle free experience.

Rating 10/10

"Incredible support, especially through Ken Lee, via email and via Notebookreview.com. I had a few special requests regarding the shipping and billing and it was done 100% right.

Go ahead and buy stuff from them.


Rating 10/10

"I am stationed in Japan. I ordered an MSI GT-72 on Feb 11th and I had it in my hands on the 21st. The laptop was exactly how I wanted it. It was supposed to come with a game coupon, but they were out of them. Once they received more they were quick in emailing to me. I was real leery about ordering a laptop from a company online, but GenTech went above and beyond. I am looking at replacing my daughters laptop and I am defiantly going through them. Great company to deal with."

Rating 2/10

"I had 3 problems with the $3200 ASUS G750-JZ I purchased from GenTech.

1. I asked for RAID 1 configuration and they sent me RAID 0.
2. They sent my laptop without a Recovery Partition
3. They sent me Windows 8 Standard Edition instead of Windows 8 PRO. I had to pay $100 to the Windows Store to upgrade and GenTech did not refund my $100.

I'm not confident that the Windows Recovery CD I paid them $15 to make for me is functional and without an ASUS Factory Recovery Partition, I won't be able to restore this (Very Expensive!!) laptop to its ASUS defualt.
I've had the laptop for ~12 months now, and i'm ready to do a factory reset. Its going to take me a long time to download all the drivers etc that would have been on my recovery partition.

For $3200, I expected a better customer experience.

Rating 10/10

"I bought an Asus G74SX-DH72 from GenTech back in 2011. I ran into a few issues in 2012 and had to send the unit directly back to Asus for repair. Several issues surfaced this year (2014) and Asus claimed my warranty had expired, however I purchased the 3 year extended warranty from GenTech. So I contacted Ken, who was able to have my laptop service not once but TWICE. The first time Asus did not fix the issue with my laptop so I had to send it right back. Ken was quick to respond and provided excellent customer service along the way. He made sure Asus was on top of their game and I was able to get my lap top serviced. I highly recommend GenTech to anyone looking to buy a laptop, they provide great customer service!"

Rating 10/10

"Bought an Asus laptop with a ton of custom upgrades and GenTech did an awesome job. Highly recommended!"

Rating 10/10

"Great service, hassle free and international shipping went very smooth. Would recommend."

Rating 10/10

"I purchased a custom built laptop from GenTechPC in November of 2014. Although GenTech thoroughly tests laptops prior to shipment, one of the SSDs in my laptop failed within a couple of days. I can happily report that GenTech honored the warranty and replaced both SSDs with an improved model at no additional cost to me. I am very pleased with the service that I received and would definitely do business with them again. Hardware does occasionally fail. And it’s at times like that when you’re glad you did business with a reputable company. Thanks."

Rating 10/10

"Excellent service. This was a first experience for me with GenTechPC. I live in Kazakhstan and to get a customized quality gaming laptop here is a bit of a problem. My only solution was to buy it online. Ken from GenTechPC was very kind and answered all of my concerns. Laptop safely arrived according to all specs, shipping was done with extra care. I am very happy with this service.
Nothing to add - great service, great people.
I would defenitely recommend everyone using GenTechPC for buying laptops!

+ Read user comments

Rating 10/10

"After a long, but wonderful year, I am here to write a review about the gaming laptop I bought "

Rating 10/10

"The best example of good customer service!"

Rating 10/10

"I ordered a MSI GT70 2OC had some issues with my bank but that was on my side.
Customer service(a.k.a. Ken) was perfect definitely gonna buy from them again and i'm gonna recomend to my friends to buy from GenTech.
Thank you GenTech!

Rating 10/10

"I bought a MSI GT60-20D from Gentech. The laptop was modified by them according to my specifications. The work and shipment was very fast. Before shipping Ken Lee of Gentech thoroughly tested the machine and kept me informed of progress. I worked with me to resolve a glitch with the memory I had specified, and changed to RAM sticks which were compatible with the machines bios.
He installed an upgraded screen for me , which is beautiful.
I had a great experience and have a killer machine and received great service at a fair price. I would buy again from Gentech anytime!

Rating 10/10

"We got a few reseller here in australia but mostly parts are out of stock and will take time for them to deliver.. so i search from internet. I first heard GentechPC from youtube and found its review mostly positive!

I made the order couple of weeks ago. the day after i ordered my laptop i request to change my shipping due to my travel requirements and be gone for a few days.. Amazing Ken replied immediately!! after i sent the additional payment for my shipping option, he immediately made the changes as well.

I got the laptop as his commited date! however i had troubles installing the softawre (bec. i didnt bought an Operating System)..nevertheless Ken extended his effort in helping me fix the problem! This guy is very committed to his work and appreciate all their efforts!

I recommend GENTECHPC to anyone who wishes to buy laptop internationally :)

Karl (Sydney,AU)

Rating 10/10

"Very pleased with my experience. I picked Gentech based on the positive reviews and now I now I'm writing a positive review. Outstanding customer service. Couldn't be happier with my new laptop. "

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