• ADDRESS
    15672
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@onlinestores.com
    SUPPORT PHONE
    1-877-734-2458

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 4.38/10
Chance of future purchase: 3.13/10
Shipping & packaging: 0.63/10
Customer service: 0.63/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2015-09-06

"Awesome Will buy something else soon."

Helpful Cool

5/5
2015-09-03

"Wonderful products. Easy ordering process. One item had to be cancelled due to long back order delay. Even that disappointment was well done."

Helpful Cool

5/5
2015-09-02

"My order arrived in good shape in a very timely manner."

Helpful Cool

1/5
2015-08-31

"When I placed my order, there was a pop up that kept saying usually delivers in 1-2 days. I had 9 days before event, and thought I had plenty of time. I did not see that it was only 1-2 days if you paid for next day shipping which was almost $75 more dollars then my entire cost of my teapots. When I realized the error, I called to see if i could pay it post original order and it was not an option. I did not get my teapots until 3 days after my daughters bridal tea and i had to come up with different party gifts which was an additional expense. I am very disappointed with the whole process. "

Helpful Cool

5/5
2015-08-27

"I ordered English Breakfast and Irish Breakfast decaf teas. My order was prompt and the tea is delicious!
"

Helpful Cool

5/5
2015-08-24

"I got a quick response! My products were mailed right away"

Helpful Cool

5/5
2015-08-17

"Delivery was fast and easy! Wonderful customer service too."

Helpful Cool

5/5
2015-08-16

"I got this cheese and cracker box deal and my boyfriend absolutely loved it
He loved the cutting board box, said it was clever; and LOVED the food.
I showed him the site and now he's already looking at your tea sets to get me for my birthday!
Thank you so much!!
"

Helpful Cool

4/5
2015-08-15

"I inquired about a previous order before placing another and the CS rep. reprimanded me while trying to fix the problem. I had received some cookies whose expiration date was 2 months previous to the date they arrived . They were all stuck together and not in good shape. I was told there would be a replacement and when it didn't come I waited until my next order to discuss it. The CS rep. didn't like the fact that I had not called back immediately and also said I should have overnighted the cookies. The problem was the expiration date, not the shape of the cookies. I called later to talk to someone and told them the problem and she was very nice over the phone. I have been ordering from you for some time now and that was the first time I have encountered a problem. I still have not received the complete order that I placed on July 25."

Helpful Cool

5/5
2015-08-14

"“tea of good quality, fast sending!”"

Helpful Cool

5/5
2015-08-12

"I did the survey already but again I'm very satisfied. I love my tea pots and they were delivered promptly to my home when I ordered them."

Helpful Cool

5/5
2015-08-12

"Very good service. Enjoying what I ordered. Prompt delivery and will order again. ????"

Helpful Cool

5/5
2015-08-11

"Order came quickly. Packaging was excellent! Products were delicious!"

Helpful Cool

5/5
2015-08-09

"One of our tea pots arrived broken. The customer service representative was professional and your policies made the delivery of a replacement a breeze. Thank you for not making us return the broken pieces."

Helpful Cool

5/5
2015-07-31

"Delivery was prompt and the product in good condition."

Helpful Cool

Share English Tea Store's store rating