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"Ordered a Panasonic DMC TZ30 camera from Digtalrev. The 1st sign of trouble was when FedEx called me and said that I had to fill out a customs form as the "importer" of the camera. Before that I had no idea they are an offshore seller. I grudgingly filled out the form and the camera arrived. It worked well for two days and then started displaying error messages. I contacted Digitalrev and was asked if I wanted a replacement or a refund. I initially told them I wanted a new replacement and asked for return shipping information. They assured me the replacement would be a new camera, not refurbished. However with all this communication they would not provide return instructions. That's when I began to realize there was a problem. A rep responded two days later to tell me that the rep who was assigned to me was on holiday and would get back to me in 5 days. As I was planning on using the camera on a trip which began the day after the my rep was supposed to get back, I responded to the rep who I was not assigned to that all I needed was return instructions. I was forced to wait the 5 days for a reply and was provided 2 parcel service companies I could use and a cost limit for the shipping expressed in Hong Kong dollars or English Pounds. When I checked out the parcel delivery companies they suggested, neither picked up packages in the US. At that point I changed my request from a replacement to a refund. They had offered a refund before, but they did not acknowledge the request change. I shipped the camera via US mail and sent them the receipt. I got a response saying everything was ok and they would contact me when they received the camera. 3 weeks go by and I'm sent a brief e-mail stating that "my item" is ready to be shipped back to me and asking to confirm my mailing address. Never did they acknowledge that I asked for a refund. I responded by reminding them I had asked for a refund and that I had purchased the camera elsewhere. A few days later I get an email informing me that my camera was damaged and included was an enlarged photo of what apparently was my camera with a tiny scratch that is so insignificant it had to be circled to see it, even in the enlarged photo. They also included their return policy which says that a refund is not possible if the camera was damaged OR if the box was opened and the camera was used!! They knew at first contact that I had used the camera and they asked me if I wanted a refund. Now a month into the process, after I had purchased the camera elsewhere, I learn that a refund was never possible. I empathically respond with a demand for a refund, to no avail because a package from Digital Rev is delivered the next day by FedEx. I didn't need to fill out the customs form this time! I refused the package and now it’s back with DigitalRev and they are saying that if I don't agree to accept the package this week, I will have to pay the shipping if I want the camera. Bottom line, it is clear now they never intended to either give me a refund as offered or send me a brand new camera as promised. They played a game of delay and deliberate miscommunication to achieve their pre-determined outcome."
"Good prices, but don't forget to read the fine print or else you will get stuck paying duty and import taxes here in the states. I will never purchase anything from this sneaky merchant....."
"Well while ordering xperia SL I thought its a UK based company, but after ordering I found out that this company is based in china and my phone is being posted from there, which made me a bit worried, coz I've never ordered anything from outside UK, especially electronics. But I've to say I was really surprised and impressed the way my phone was posted and the time it actually took coming from the otherside of the world. And as for the phone, its a really impressive feature packed phone for such a low price, the only tiny downside i would say is battery, but its on par with htc one x and galaxy s3, but it feels quite solid phone comparing to these other top phones. And is quite practical, in terms of size, features, battery and performance. "
"Company does everything it can to avoid obligations under warranty/returns policy. Avoid at all costs!"
"Nowhere on the site does it clearly state that there will be Tax and Import Fees over and above the already high $26.32 shipping price for a very small Canon flash! Much to my surprise, I received an invoice from FedEx about two weeks after receiving the item. I called Digital Rev and they replied "you should have read the terms and conditions" and they disclaim any responsibility or obligation to clearly advertise this fact!Very disappointed."
"Ordered a Sony digital camera and was a bit nervous about being from Hong Kong, but it was dispatched incredibly quickly,and with the tracking number I tracked it all the way to my office in the UK in less than 24 hours!! Sailed through customs too. Excellent!"
"next day from Hong Kong to Scotland-crazy fastperfect goodsvery very impressed"
"I ordered my Nikon Camera on a Monday. It arrived from Hong Kong to me in England, on Thursday. I was amazed at the speed of the delivery, especially as it was over the New Year. The camera was very well packaged and was fantastic value for money. I am very pleased with the camera and the service I received from DigitalRev. Well Done."
"Great to deal with - placed an order on New Years Eve and shipped from Hong Kong to Scotland in 2 days- brilliant!"
"Excellent experience, shipped fast and arrived with the most shipping protection I've ever seen for a small package, good on them for taking that extra step to make sure things arrive safe.I also credit the website for being very user friendly (especially finding the items I was looking for - that seems to be a weakness among the competitors)I'll also add that they had the best price for CF cards among 10 or so online camera and computer sellers.Highly recommended"
"Awesome price and goods were delivered earlier than expected. "
"Great camera! Very fast delivery and all tracked by dhl. Best value for money... I am planning to by a lens from them as well... Highly recommended "
"great price and quick delivery, of course we only really know how good a shop is if there are problems and how they sort it out, up to now all is well"
"Very happy with this company, the phone I ordered was delivered well within time even though I ordered it one day after Christmas, it was also very well packaged to prevent breakage."
"Very fast delivery ordered on new years eve arrived in 3days great company"