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Stores > BattDepot
  • BattDepot

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      98225
    •  
    • BUSINESS HOURS
      9AM - 6PM PST Mon-Fri Closed Sat/Sun
      GENERAL PHONE
      1-866-998-8222
      FAX
      1-888-738-7953
    • SUPPORT EMAIL
      info@battdepot.com
      SUPPORT PHONE
      1-866-998-8222

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.50/10 1.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 0.71/10 0.71/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review BattDepot by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2013-03-09

"Excellent. Top notch service. Have done busines in the past and will again in the future."



Rating 2/10
1/5
2013-03-08

"BattDepot is not a company you want to do business with, and if you do pray it goes exactly as planned. Otherwise you will get no cooperation from their customer service and they will do everything to short pay your refund.

In my case, I ordered an ASUS laptop battery which I paid for and also paid for overnight shipping. The order was placed well ahead of there cut off time for same day shipping, so receiving the purchased Friday should not have been a problem. What happened is that I received the battery Saturday.

When I called to get my refund on the overnight shipping I was told that because it was help up in customs they would only refund the difference between overnight vs ground. I spend 15 years in transportation and dealt with UPS, DHL, & FedEx on a regular basis and anytime they did not deliver on time, they all issued a full refund on the shipping charges.

As well, there is nothing signed or documented in the order process with BattDepot stating this policy. This is fraud plain and simple so buyer beware. If your going to do business with this company, pray you have a flawless purchase, and if you have issues pray your issue is not any more serious than mine; because you may be hard pressed to get any cooperation or compensation out of them what so ever.
"


Rating 2/10
1/5
2013-02-27

"I needed a new battery for a mini laptop and called HP. They told me which one to order and assured me it would work. I thought I would save money by ordering from BattDepot instead of HP, but that was a mistake. The battery turned out to be the wrong one, even though I wrote on the order form which laptop I needed it for. I thought the people at BattDepot would know which battery I needed, but apparently they don't read the comments section of their order forms. Both BattDepot and HP failed to help me get me the right battery. Returning the battery to BattDepot proved to be a big, very costly hassle. I had to play phone tag to finally get a live rep on the phone to talk to, and then they emailed me a form I had to fill out. I ended up having to pay the initial and the return shipping, and then they deducted a 15% restocking fee before refunding 85% of the battery cost. My advice is to take your battery in to a real shop where you can match it to your laptop, or order from the manufacturer so you are more likely to get a product warranty. "


Rating 2/10
1/5
2013-02-25

"The battery I bought at Battdepot failed after 4 month, I paid $13 for shipping back to Battdepot,and the new one failed after 2 month, don't make business with "BADdepot"

My answer about battdepot reply below :

It's not true at all, the power source detector was working fine with both battery until it's fail with the second one after 2 months. I want a refund and I don't paid anymore for shipping back your scrap.
"


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Verified Customer
Rating 10/10
5/5
2013-02-16

"ordered item arrived with no difficulty"

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Verified Customer
Rating 10/10
5/5
2013-02-13

"Excellent service, less than 24 hr. delivery B.C. to Alberta.!!!"


Rating 10/10
5/5
2013-02-13

"I've ordered from BattDepot in the past, replacement battery for a Dell Vostro 1310 and a Gateway consumer-grade laptop.

The present order arrived fast, they shipped it on the 12th from Richmond, BC and it arrived in London, ON on the 13th when I came home from work. Battery works as stated, extended life, allowed it to charge, no issues with fit and the plastic texture and colour is identical to OEM.

The previous order arrived very quickly as well, next business day right before Christmas (unbelievable), and I didn't pay for anything other than the $14 shipping package. The battery for the Dell Vostro 1310 lasted two years of heavy use, as long as the OEM battery from Dell. The Gateway battery was not the correct battery, but I should have checked the voltage ahead of time, shipped it back, and they shipped the appropriate replacement. I'm not sure how the Gateway replacement battery is doing, it is in the possession of my ex wife...

I recommend BattDepot to our higher-ed customers who wish to obtain the best value over ordering a genuine manufacturer's battery. The quality has been comparable, and even if it isn't, for a 1/3 of the price, it's a no-brainer.
"

+ Read user comments

Rating 2/10
1/5
2013-02-12

"I purchased a battery from Battdepot and I am not impressed. I purchased the battery on line and was told it would be delivered in 3-7 business days. It arrived after two weeks. First issue. When we placed the battery in the computer it would not charge. They said it was the computer but the old battery would charge and just not hold the charge. I returned the battery and it took over three weeks to get a refund. Forget about them ansewering a phone call or returning a phone call. Only when I threatened to call my credit card company did I get any action. There batteries are CRAP! and you only get a refund for the product. No refund for the original shipping or the return. I ended up ordering a battery through Amazon for no shipping and a lower battery price. The battery from Amazon works like a charm. STAY AWAY FROM BATTDEPOT unless you want to waste time and money on shipping!"


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Verified Customer
Rating 4/10
2/5
2013-02-12

"The website led me to a battery for an HP DV3 Series battery, which I placed an order for. The battery was sent promptly and was the one I ordered but it did not fit. Battdepot customer service claim I should have included a suffix to the model number. The label on the Rating label on the bottom of the notebook states Model: HP Pavilion DV3. Battdepot's description for the battery states for HP DV3 Series. How is a consumer supposed to know to add the suffix which can only be found in the service tag section of the label on the computer? I believed it reasonable for them to waive the restocking fee and I would cover all shipping costs to get it exchanged, but they did not and continued to frustrate me with 'canned' customer service responses. I would not purchase from them again due to poor customer service."


Rating 2/10
1/5
2013-02-08

"I bought a Sony Laptop Battery from Battdepot on 11.14,2012 for $ 55.99 which was delivered on 11.26.2012 and it did not work.
I sent the Battery back by USPS on 11.27.2012 with the USPS Customs Declaration "LC671281115US". It costed me $6.74 to ship it back to their Shipping Dept. RITC in Richmond, BC, Canada. I have not been refunded my payment yet. I called Battdepot about 7 times thereafter and today on 2.8.2013 3 times and left messages but nobody picks up the telephone. I just want my money refunded to my Credit Card. Just terrible!!!
"


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Verified Customer
Rating 10/10
5/5
2013-02-06

"Thanks you for the promt service. I didn't realize that you would send via Canada Post and had the package delivered to our regular currier drop off point which is 25 miles away and I do wonder why I didn't realize that you were sending via Canada Post - maybe my fault...not sure."

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Verified Customer
Rating 10/10
5/5
2013-02-06

"the battery had weird smell which i think is from manufacturing.. but the originals dont have that smell.
nonetheless, fast service and good product. Thanks
"

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Verified Customer
Rating 4/10
2/5
2013-02-05

"The battery only lasts about an hour and 15 minutes. I need to get a refund for it."


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Verified Customer
Rating 10/10
5/5
2013-02-05

"I've ordered 2 laptop battery and an AC adaptor. Shipping took less time than expected. Packaging was excellent, every parts were well protected. The BattDepot Web site is really user friendly to use.

Thanks for the experienceatt Battery Depot.

Claude.
"


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Verified Customer
Rating 10/10
5/5
2013-02-04

"Very quick, I got it the next day. Battery works good. I would definitely recommend them"


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