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Stores > Adorama
  • Adorama Adorama Elite Status
    • ADDRESS
      10011
    •  
    • BUSINESS HOURS
      Sunday 9:30am-5pm, Mon-Thur 9:00am-8pm, and Fridays 9:00am-5pm
      GENERAL PHONE
      212-741-0401
      FAX
      212-463-7223
    • SUPPORT EMAIL
      service@adorama.com
      SUPPORT PHONE
      800 8150702

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.54/10 8.54/10
    Chance of future purchase: Rating 8.77/10 8.77/10
    Shipping & packaging: Rating 8.78/10 8.78/10
    Customer service: Rating 8.18/10 8.18/10
    Return/Replacement policy: Rating 8.19/10 8.19/10
Voice your opinion! Review Adorama by clicking a star below.
No Avatar

Verified Customer
Rating 2/10
1/5
2017-12-09

Product got here late.

"Needed product for a weekend shoot. UPS never delivered on time.

Adorama closes to early, no humans to talk too, when an issue is present.
"


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Verified Customer
Rating 8/10
4/5
2017-12-08

Trustworthy Retailer

"Purchase and shipping went fine. Hit a snafu with their credit offer for "12 month financing", which was annoying, but not a deal-breaker - had to use a different payment source however, and didn't get their financing. Price was great, shipping was timely and constant updates on when it would arrive. Absolutely trustworthy."


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Verified Customer
Rating 10/10
5/5
2017-12-08

Amazing

"Excelente product , fast delivery "


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Verified Customer
Rating 4/10
2/5
2017-12-08

Took nearly a week just to get a Tracking # with no explanation despite reaching out for one.

"The title says it all. Communication sucks between their departments. Doesn't sound like everyone is on the same page. Oh, and then shipment was delayed Again after shipping. Not feeling Adorama right now. "


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Verified Customer
Rating 2/10
1/5
2017-12-07

No Package

"I don’t have a pkg yet????"


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Verified Customer
Rating 10/10
5/5
2017-12-07

Nikon D5300

"Everything was great especially for the price. The only thing was that it did not come with hotshoe cover. Other than that the camera is terrific! "


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Verified Customer
Rating 10/10
5/5
2017-12-06

The price was right. Free shipping. Fast delivery.

"I got a good deal on a guitar amp. 400 off list. Free shipping. Was delivered on Saturday. Suprised they spent the money to do that with free shipping."


Rating 2/10
1/5
2017-12-06

Never Again!

"I ordered a lot of equipment including Elinchrom studio lights and 3 used professional cameras from them to start a part time business. After a few weeks I learned that one of the camera models doesn't work right with my lenses. I asked them to take it back so I could purchase another used model that they had. They would not do it and only offered a trade that would have soaked me for several hundred dollars.
So much for caring for our customers and supporting small businesses. What a joke!

Buy elsewhere!
"


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Verified Customer
Rating 10/10
5/5
2017-12-06

Incredibly easy and fast

"Not a single issue or complaint. Fast and easy -- from ordering to delivery. "


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Verified Customer
Rating 8/10
4/5
2017-12-05

Very good

"Good experience no problems"


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Verified Customer
Rating 2/10
1/5
2017-12-05

Charged my card twice and said "Just wait a couple weeks and see if the money comes back."

"My $3000 order was cancelled and my card charged twice. Adorama's response was "Just wait a couple weeks and see if the money comes back into your account." Never again."


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Verified Customer
Rating 10/10
5/5
2017-12-05

14-24

"I bouht the 14-24 during a tryp to the United States, shop it online at adorama and send it to Miami, and had a perfect expierence.
"


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Verified Customer
Rating 10/10
5/5
2017-12-05

Excellent

"Great deal for a slightly older version of MacBook Pro!
Shipped and received on time.
"


Doug_Eagan's Avatar

Verified Customer
Rating 10/10
5/5
2017-12-05

Lens Purchase

"Ordered a used Nikon 24-120 F4 VR Zoom Lens. It arrived on time and well packed. I looked it over and could not find a single blemish that would make me think it was a used lens. It came with both front and rear lens caps and the hood as well as the manual that may have been new since it looked as if it had never been opened. I tested the lens and its performance was superb as you would expect from a good Nikon lens. Had it come in a Nikon box I wouldn't have known it had ever been used. I ordered a Tiffin filter set for it as well and it all arrived together. I am completely satisfied with my transaction. I am a returning Adorama customer. I can, without hesitation, highly recommend this company. As yet I have never had to interact with their customer service department as I have yet to have a problem with anything I have purchased from them. I would expect them to be equally as professional as their sales department. A Satisfied Customer."


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Verified Customer
Rating 10/10
5/5
2017-12-05

Great promotions

"I switched my business from B&H 2 years ago because Adorama is much more proactive with their promotions. I LOVE that they sometimes include a couple of free items for the same price that B&H will charge. I've never had a problem with one of their orders."


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