• ADDRESS
    08540
  •  
  • BUSINESS HOURS
    Monday - Friday, 9 am to 5 pm EST
    GENERAL PHONE
    (609) 936-3939
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    info@trollbeads-unitedstates.com
    SUPPORT PHONE
    1 (855) 380-8764

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
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  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • checkmark icon FedEx Ground
  • checkmark icon FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • option not available Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 7.13/10
Chance of future purchase: 8.63/10
Shipping & packaging: 8.81/10
Customer service: 7.50/10
Return/Replacement policy: 7.81/10
Click a star to Write a Review!
4/5
2018-08-08

Great service

"Received delivery. Beautiful products. Did not receive one item...safety chain. On the day a returned home and opened the package, I noted it was missing. The folliwing day, I called to report the absent item. The representative was helpful and apologized for the mistake and said they would shop another one immediately. Very kind and helpful."

Helpful Cool
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TrollbeadsAD from Trollbeads has responded
Posted Aug-10-2018

“Hey! Thank you so much for the feedback! We are so glad you were happy with how your issue was resolved. Have a great weekend!”


5/5
2018-08-08

Specialty bead purchase

"I purchased the 2018 ocean bead as I had previously purchased the 2017 bead and was very pleased with the quality of the product. The 2018 bead is beautiful. It arrived sooner than expected. Very easy shopping on the website."

Helpful Cool

5/5
2018-08-08

It was the product I ordered

"This review is to show the company sends you the thing you ordered. "

Helpful Cool

4/5
2018-08-07

product broke, but the customer service team worked hard to make it right

"the bracelets are lovely and unique. Also surprisingly comfortable to wear. And the customer service team does what they can to be helpful."

Helpful Cool
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TrollbeadsAD from Trollbeads has responded
Posted Aug-10-2018

“Hey! Thank you so much for your feedback! We are sorry to hear one of the items you purchased was defective, but so happy we were able to resolve your issue. Have a great weekend!”


5/5
2018-08-06

Love it!

"Love the bracelet and charm! Can’t wait to buy some more!"

Helpful Cool

5/5
2018-08-05

Trollbeads Rock!

"I got my first bracelet in Amsterdam many years ago with a swan clasp, the troll bead and the butterfly on a bead. I ask for new ones for gift ideas. Wish i could buy them all. Have 3 bracelets and 2 necklaces. Love them all. Many thanks."

Helpful Cool

5/5
2018-08-01

Pretty pink

"Saw it, ordered it, quickly delivered.. "

Helpful Cool

5/5
2018-08-01

TrollBeads

"The process of ordering with Trollbeads was excellent from start to finish. My shipment arrived quickly. I will be ordering from Trollbeads again in the future.

Thank you,
Yvonne Ervin
"

Helpful Cool

5/5
2018-08-01

Trollbeads are always excellent

"Always excellent service and stuff"

Helpful Cool

1/5
2018-07-28

Terrible first experience.

"The shipping took way longer then I was initially told when I ordered then an extra day do to some sort of label issue and then to top it all off they sent me the WRONG bear bead. This was supposed to be a birthday gift for a friend visiting from Brazil so now I’ll be sending it to them very late instead of giving it to them while they were here. Gotta say I’m not very pleased about my experience. To make it worse it wasn’t delivered until Friday evening and I can’t even contact them about this issue until Monday. I really don’t think I’ll ever be ordering from them online again. "

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TrollbeadsAD from Trollbeads has responded
Posted Jul-30-2018

“Hello! I am sorry you had a negative first experience with us. We strive to provide the best service to all of our customers, but sometimes mistakes are made. To handle the specifics of your order, please reach out to our customer service team at info@trollbeads-unitedstates.com. As a token of our gratitude for your patience we would like to offer you this one time use code for 10% off: SRY-HL7W-BEWF-6V7C-E3F2. Have a great week!”


3/5
2018-07-26

gift=perfect; delivery=pathetic

"I called Trollbeads upon receipt to discuss the horrible package that arrived, but the person who took my comments was totally disinterested in my concerns. She sounded bored. The box was torn apart, so I thought it was the fault of the delivery service, but on further review I could see that two sides of the box were still pushed inside against the sides. That is how most boxes are stored, not mailed. Upon receipt of the box, I simply slid my hand inside to grab the gift which I could see thru the ripped open top of the box. It is truly a miracle that the charms did not fall out during the delivery process. Pathetic way to send a gift that costs over $100! There was a tiny piece of tissue in the box. Is this how Trollbeads handles gifts?"

Helpful Cool
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TrollbeadsAD from Trollbeads has responded
Posted Jul-27-2018

“Hello, Thank you for your feedback. We apologize for how your package was delivered to you. We assure you we handle all of our packages with care, but they are packaged by hand, and human error can happen (it does not happen often). We would like to offer you this coupon code for 10% off your next purchase: SRY-HPD7-K3IP-UCA5-GISL. Have a wonderful weekend!”


5/5
2018-07-26

Great bead

"Fast shipping, item was packaged in the cutest box EVER. My husband bought one In a store once and they gave him a fancy bag but nothing like this. It’s the little things that will make us remember you! I love my bead as much as I thought I would! Thanks!"

Helpful Cool

5/5
2018-07-22

Awesome

"I always have a great experience with Trollbeads! Quick to deliever and bracelet was ready to wear when I took it out of the box."

Helpful Cool

5/5
2018-07-17

Fine experience

"Beads as described and beautiful. Happy with purchase."

Helpful Cool

3/5
2018-07-14

Images not true to reality

"Chain not silver, antiqued"

Helpful Cool
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TrollbeadsAD from Trollbeads has responded
Posted Jul-16-2018

“Hello, Thank you for your feedback. Our Bracelet is genuine sterling silver, but is also oxidized, like our sterling silver beads, to showcase the detail of the chain. It can be polished with a cloth to become more shiny if that is your preference. Our branded retail locations also clean our jewelry while you wait free of charge. Thank you for your feedback and have a wonderful day! ”


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