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"Textbooks.com quoted me on a used book. I sent it in and they told me it was damaged. I told them the book was fine when I shipped it. They said the book had no physical damage but was marked damaged because it didn't have an access code. They like to make excuses on why they don't want to pay you. If you buy a used textbook, there is a great chance the access code has been used . Textbooks.com wants to charge $9 to ship the book back to you when the book can be shipped media mail for $3 or less. In conclusion, beware sending books to textbooks.com and buy an extra access code or your book is considered damaged and they will profit off of shipping the book to you"
I received an empty box
"That is ridiculous. I just received an empty box and I paid $179. I will have to get hold of customer service tomorrow morning. "
False claims about book
"Do not have Barnes and Nobles buy back college textbooks!!! We purchased text books from our daughters college and from another online book store…all in very good condition. Barnes and Noble offered to buy 3 of the textbooks and no where on their site does it say that they use Textbooks.com to buy them. Once they received the books, they claimed that one of our books that we purchased from our daughter’s school was a counterfeit book and refused to pay us for the book or return the book to us. The best part is that it was the more expensive book! My daughter used this book the entire semester and did not have a single issue with it! Barnes and Noble and Textbooks.com refused to show us proof and expected us to believe them. We tried to contact corporate to file a complaint but no one would put me through!DO NOT USE THE BUY BACK!!"
Great company to deal with!
"Amazing company. They're easy to deal with. Buybacks are reasonable. Quick payer"
"Sent in a brand new, never used book. They claimed it had significant water damage and want me to pay for its return. They are shady, stay away. Sell back to Amazon."
"I ordered a two volume set books from this website but I received only volume one. The title was the "complete works", without specifying the volume. So I assumed there should be two volumes. I checked the ISBN and it was the same as the two volume set's ISBN. Also they didn't mention anywhere (in their description or the title) that it is only volume one.I should also mention that the price for this volume one was higher than a new one (same publication, same edition, etc.).Strange thing is that I don't have access to that page anymore!They have a return policy that you can return the book within 30 days of purchase, and I received the book 21 days after purchase, so I had only 9 days to return it. So I had to pay more for shipping.It's been more than a week that they have received the book back and I haven't got any confirmation or refunds. They don't even reply my email (both seller and textbooks.com).Also there is no way for customers to rate the sellers."
Damaged. Cause: "Access Code was used".
"This company needs to CLARIFY their BuyBack policy, because I sent in a book that was in perfect condition, I hadn't scribbled in it, or torn any of the bonus study guides out of the back. However, customer service emailed me back and told me that the book was "Damaged" because the Access code was used. Well, no duh, that is what it is there for- to be used by a student for studying purposes!!! I barely used it myself, I think I just looked it up to see what I was offered with it, but I never fully used it. It just annoys me that I am not allowed to gain any money back because of a used access code. Also, why did they send me emails reminding about this "cool" experience, when the original book that I bought from their website isn't even allowed back?!? It is beyond me. Do they only take non-access code related textbooks then for this promotion??? It doesn't say this anywhere for the promotion or in their emails. I even tried looking for this information on their website's return policies- NOTHING. Can I at least get credit for the rest of the book's condition, probably not. After having read the other reviews on here- sounds like a bunch of snowflakes are running this company. (I was able to send another book that I did not purchase from Textbooks.com, and the condition they gave me for that one was "good"- so I hope to receive the 5 bucks everyone on here has been saying comes, instead of the "guaranteed" price offered)... Just peeved to say the least. ******************************************************************************************UPDATE: I was able to get the Criminal Justice book w/access code, for genuine BuyBack price. The customer service was quick to respond, and helped me right away. I was a little mad at first, but I am grateful that everything got sorted out. Now they will send me the guaranteed buy back amount. Just talk to these guys and explain what happened, they will sort it out for you. "
BEWARE BOOK BUYBACK SELLERS
"This is a scam. They claimed the book I shipped them had water damage. The book was in new condition...barely ever used. It appears they use this same reason for many other people as well. DO NOT SELL YOUR BOOK TO THEM. They emailed me back that if I wanted my book back, I would need to pay a fee of $8.95. That's basically the price they were going to pay me for this little book.... I guarantee they tell everyone the book has water damage, and then they keep all the books and still sell them and make a profit from them. DO NOT USE THIS SITE. I decided to take a chance, and I'm sad I chose to. "
"I recently bought a textbook from TextbookRush and I am satisfied with the product because it arrived in the mail in great condition. When I made the transaction online, I paid $61.47 by card. When I received it in the mail about a week later, the printed receipt that came attached to it said that the price was $21.99. Apparently, in the middle of the delivery process, the shipping dropped so I received a book replacement from another seller. I was not contacted about this at all, so I contacted TextbookRush via email and live chat. I was told the same thing both times. I was asking them if I was going to receive a refund because I didn't receive the book from the seller that sold it for $61.47. TextbookRush did a good job and getting back to me quickly, but they have not yet answered my question. It is not the seller's fault, the fault falls on TextbookRush. They failed to contact me about my order when the order changed. Not buying expensive textbooks from them anymore."
"I ordered a psychology book from this company and what was suppose to take two days to get to me ended up taking almost an entire week. I wish I would have known how slow they are at shipping things because I needed this textbook right away and was told I had two day shipping which would work out fine for me. If you are not in a huge hurry to get your books, they are a decent company but do not trust that they will get you the book in the time promised. "
"I wish I had looked them up before but seeing as my book was a little old and they offered the most I went with them. I may have used the book once and after that it sat in a closet but according to them there was "water damage" in the top corner that caused a few pages to stick together so they refused to send me the money and gave me the option of getting the book back for $8.95. It's completely ridiculous, I know that book was in great condition and granted I was only getting about $13 for it I just don't want them to keep getting away with these claims and scamming other people for more money."
"I returned my math loose leaf with an unused access card, no writing on pages, and they're refusing my Buyback saying it was damaged for missing a cardstock back cover. The first rep. was going to send details and a photo. Never did, now they're saying my book was the only one available so they can't send me details. I unwrapped their book and stuck it in a binder as is, used my dividers and sent to them to help someone else. So they want to trash a $166 book for one back cover that is not important for a student, but I'm upset because they did not follow through with the details. I believe the cardstock was used as a divider and they threw it out. So 667 pages of a neat and clean book is getting put in the trash. I will never use them again. I just bought $396 in books from another company. So for 3 years, another company will get my money and buy backs. They are not even trying to send pictures as stated or helping out by offering a discounted price for 1 back page missing. Poor customer service and they want money to return the book back to you. So, shop around with other companies that are supportive to students. I mean buy back $30, take $2.00 off for a missing nonimportant cardstock or anything. They just do not want to give refunds as promised. "
Wow!!! Very Impressed!!!
"I ordered a textbook for school on 12-21-16 in the am. I was outside today (12-23-16) plugging in Christmas lights when the UPS truck pulled into my driveway. I was unbelievably impressed with the speed at which my book arrived. The book was a used book; however, it looked brand new. I usually don't take the time to write a review, but this time is an exception. Great work! I will be ordering from textbooks.com again in the very near future.Thanks very much,Rebecca M. Gaines"
I should have listened to the reviews....
"The worst company, they will steal your money. DON'T even think that if you buy with PayPal they will side with you, even if you have all the right, they will side with them.They advertised access to a book, only to find that there was no book access.BEWARE, you will lose your money!!! "
DO NOT ORDER FROM THIS WEBSITE
"Paid an absurd amount of money for the book and for over night shopping and the book never showed. 2 weeks later I call and they do not help. Another week later I call everyday and not one person helps OR refunds my money. None of these people knows how to do their job. Nice and all but personality doesn't mean I get my fucking money back."