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Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /
    • ADDRESS
      07006
    •  
    • BUSINESS HOURS
      Mon - Fri 9:00 AM ~ 8:30 PM EST
      GENERAL PHONE
      1-800-627-4368
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@samsungparts.com
      SUPPORT PHONE
      1-800-627-4368

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.10/10 6.10/10
    Chance of future purchase: Rating 6.92/10 6.92/10
    Shipping & packaging: Rating 4.00/10 4.00/10
    Customer service: Rating 7.23/10 7.23/10
    Return/Replacement policy: Rating 3.33/10 3.33/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2018-01-15

Easy Peasy

"I was looking for a replacement part for a Samsung TV stand purchased 3 years ago. Found the best price here. Ordering was straightforward and fast. "


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Verified Customer
Rating 8/10
4/5
2018-01-15

Parts are always available, shipping is fast, but please put up pictures!

"I've shopped here a couple of times and have always been able to find what I need. Shipping is fast as well! I wish there pictures for all the parts though."


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Verified Customer
Rating 10/10
5/5
2018-01-15

customer services

"excellent help for customer services"


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Verified Customer
Rating 10/10
5/5
2018-01-15

"Needed part information for our microwave. Response was quick, within
24 hours.
"


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Verified Customer
Rating 10/10
5/5
2018-01-15

"Thanks for making the website and ordering process clear and simple!"


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Verified Customer
Rating 10/10
5/5
2018-01-15

"The Chat technician was very helpful "


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Verified Customer
Rating 6/10
3/5
2018-01-15

Houston we have a problem!!!

"Shipping price is ridiculous... Very expensive, felt like I was paying for a package being sent to space, w/ rocket launches and astronauts, maybe even Elon Musk. WTHeck"


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Verified Customer
Rating 10/10
5/5
2018-01-15

Painless Experience

"I just.ordered a lower vegetable drawer for my Fridge. I was not having any luck on their website finding the part, so I tried the chat and spoke to a gentleman named Rajat. He was very helpful and found my part in about a minute. I then went to EBay and Amazon to find a cheaper price because I was shocked at the shipping cost ($20.00). Amazon has spoiled me with free shipping. Guess what? Even with shipping, Samsung was cheapest of all the sites I looked at. Great job, Samsung. "


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Verified Customer
Rating 8/10
4/5
2018-01-15

NO PHOTO OF THE PRODUCT

"NO PHOTO OF THE PRODUCT THAT I BUY"


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Verified Customer
Rating 6/10
3/5
2018-01-15

Nice and easy

"Great to buy and Easy, but shipping expensive."


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Verified Customer
Rating 8/10
4/5
2018-01-15

Great website, long wait for phone support

"I was amazed that I could find and even order every little screw or electronic part for my Samsung product. I had a simple question about a delivery time, but after two 20-minute cycles of waiting for an agent on the phone, I gave up and just ordered the parts."


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Verified Customer
Rating 6/10
3/5
2018-01-15

A Picture Says 1000 Words - or could...

"In trying to order a replacement vegetable drawer, we struggled to find the correct part because photographs were not supplied next to the part numbers. This deficit prompted us to have to on-line chat with a representative who was very helpful, but had there been an illustration available, we could have saved time and the process would have been much more efficient and a tad less frustrating."


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Verified Customer
Rating 10/10
5/5
2018-01-15

Samsung Remote Search

"After looking for my TV remote, I found it here. The description was detailed and I hope it works as well :)"


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Verified Customer
Rating 4/10
2/5
2018-01-15

bad customer servi

"when you call nobody answers your call"


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Verified Customer
Rating 10/10
5/5
2018-01-15

"Quickly handled what I needed online"


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