Take the Tour »
e.g. Such as Newegg | browse by category or see best/worst
Screwed up from the start
"I ordered online via chat and never received confirmation. I called 5 days to check and make sure it was in the system. I was told I would receive within 7-10 days and it arrived 18 days after I placed my initial order and 3 days after I cancelled where I had to call and talk to one person then communicate with the sales rep via e-mail. The are so screwed up then don't know their **** from the elbows and I will never deal with them or Mattress Firm ever again regardless of price."
"I ordered a king size bed frame and a king size adjustable foundation. It all arrived within a week. free shipping. My sales lady "Nan" was awesome and very helpful. My son assembled the foundation and bed frame with no problems . All screws and parts were there with easy instruction's to follow."
"I DO NOT RECOMMEND this company to anyone, Ordered a king mattress and two twin boxsprings on 1/2/15. Expecting delivery in 24 hours to 5 days according to the website. Thought they were reputable since I saw the item on Amazon. On January 31st the delivery men came with the mattress and ONE of the TWO box springs. What the heck were we supposed to do with one boxspring for a king mattress!!! After many many many phone calls, final delivery was made on 2/17. The company claimed the bed was made to order. WHAT?? A made to order mattress. Never heard of such a thing not was that ever mentioned when ordered. They also blamed the manufacturer on the one box spring. What we saved in dollars we lost in stress, both physical (was sleeping on a futon) and mental!!! "
"I purchased an "Atlantic Furniture Columbia Staircase Bunk Bed Full Over Full with Raised Panel Trundle Bed in White-Full Over Full" on 10/19/2014 for about $1,700. Furniture was supposed to be delivered within 5 businesses days - by 10/24/2014. Yesterday, 10/29/2014, I started calling because I still had not received my furniture. I called the delivery company AGS Global Systems because when I plug in my tracking number, it had a delivery to a person named Jason Warmby located in San Rafael , CA. I told them that something was wrong because my name is Renato N and I live in Birmingham, AL. The gentleman said that they had sent me the wrong tracking number. After I got my tracking number, I waited and called them again to find out the status on the order because system was saying the furniture arrived in Birmingham, AL at 11:37am on 10/27. On the 27th, I was told by AGS that the furniture was going to be delivered the next day, the 28th. In the middle of the day on the 28th, I called AGS and asked what time they would be delivering my order. I was told that they didn't know. I had to call Birmingham Air Freight. I called Birmingham Air Freight, they said they had the furniture but could not deliver because they called me and I didn't answer the phone. He said he had a phone number with area code of 643. Well, that's not my phone number. AGS gave them my wrong number. By the way, they could not deliver my furniture because they needed authorization from AGS. Kevin from AGS called me and said I had to call their office in Minnesota. I called their office and a lady said I needed to call Atlanta Furniture. I called Atlanta Furniture and they said I needed to call Olejo. I called Olejo and Olejo said I needed to call the delivery company. I called the delivery company and they said they would deliver on 10/29, which they did. After all this mess, I got my furniture. I took down both of my girls bed upstairs, took their bed to the basement to clear their room. I opened all the boxes with the new furniture and when I'm about ready to get everything setup... There are no screws!!! No hardware came with the furniture!!!!!!!! I could not put my daughters' bed together. After getting frustrated again, I called Olejo and gentleman said that customer service was closed, but he had made a ticket and someone would definitely call me in the morning. Well, no one called me this morning. So I called Olejo. I told them that I had no hardware and requested them to overnight the hardware boxes to me so my daughters will have a bed to sleep on tomorrow. The customer service lady that I spoke with said: "Oh, is that all you need? I'll make sure it is shipped to you and you will get it in 3 days". Well, today is Thursday! I won't get this until next week! I needed overnighted to me. She said they could not do it. So, I asked to speak with her Supervisor. Erin Supervisor call center in Houston got on the phone and said that they could not ship it overnight, but they would send it 3 days. I asked to speak with her supervisor. She said that there wasn't anyone and in that call center, she was it. After I insisted, she said her boss's name is Dan, but he wasn't there. He would call me sometime today. She said that Atlanta Furniture would not authorize Olejo to ship overnight. So, I asked the number to call Atlantic Furniture. She gave me the number 800-955-3726. I spoke with Krista at Atlanta Furniture. She said that if Olejo authorizes them to ship overnight, they will. So I called Olejo and Atlanta Furniture and made a 3 way call. At Olejo, I had Anthony and at Atlanta Furniture I had Jen (she works with Krista). So, I said to them: Anthony, you say that you need authorization from Atlanta Furniture and Jen, you say that you need authorization from Olejo. You guys are on the phone with each other, please talk it out and get the authorization because I think this is a reasonable request - overnight the hardware of my daughters' bed. Jen said that they cannot ship without Olejo authorization and Anthony said he cannot authorize. So, the issue is Olejo. Anthony said he could not ship it overnight because it would cost more to ship than the part. Well, I told him, but it's cost of doing business. Your company was supposed to send me ALL the parts, but didn't! So, you need to make this right, even if it may cost you $20 more! It won't make you go bankrupt! This is just CUSTOMER SERVICE, taking care of a customer that you did wrong! He said that he could not authorize, but he would try to get a some kind of REFUND! Sarah (cust serv) just called. Said they already shipped the hardware and I'll get it in 3 days (MONDAY!). BUT they will give me a $25 refund!! REALLY? WHY DID YOU NOT GET THE $25 AND PAY FOR THE OVERNIGHT?!?!?!!?!? Response: Oh, I'm sorry sir, it's already out in the mail!!! "
"I am now going thru a bunch of BS with Olejo Stores over a recliner that I received that some of it broke right after putting it together. I am not sure at this time how its going to turn out, but anybody wanting to buy anything from them BEWARE. Will update this after seeing what they will do.Stay tuned.........................................................................................................They tell you no tax, but will charge it anyway.They did refund my money which I didn't expect, but use your own judgement on buying anything....."
"If you're trying to decide whether to order from this company, first call the number on their website and ask to speak to customer service (as opposed to sales). During the hour (at least) that you spend on hold, think about whether you'd want to repeat this experience numerous times over the several months that it will take to get your order, and then to get the replacements for the defective merchandise you will repeatedly receive. Unless that sounds good to you, shop somewhere else."
"Ordered Item on May 29, 13. Received confirmation it would ship after processing (1 - 5 days). On June 12, I had not heard so I emailed them. I received email back they needed the color of the product. I responded immediately with the color. On June 14th, received message I would have tracking info early next week. On June 19th I asked for update. Received response they were still waiting (I assume on tracing info) and systems had been down. Did not hear back again. On July 6th, I sent a message and demanded an explanation - but received no response. On July 9th I called and was told item was discontinued. No further explanation - order will be cancelled."
"Very unprofessional customer service and do not honor store policy. Months of disputing a restocking fee charged for furniture delivered damaged and still no furniture, however out thousands. Please avoid them."