• ADDRESS
    90601
  •  
  • BUSINESS HOURS
    8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
    GENERAL PHONE
    (800) 390-1119
    FAX
    (626) 271-9403
  •  
  • SUPPORT EMAIL
    service@newegg.com
    SUPPORT PHONE
    (800) 390-1119

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • option not available International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 8.67/10
Chance of future purchase: 8.81/10
Shipping & packaging: 8.37/10
Customer service: 9.07/10
Return/Replacement policy: 8.54/10
Click a star to Write a Review!
5/5
2018-04-20

Great Customer service

"I had a dispute over the value of $1.93 because of some funny action PayPal did. This seemed to have caused an immediate suspension of my Newegg account and I could not even get in to see what really happened.
|I contacted Newegg Customer Service, and talked to Mercy.A.Loaiza. Mercy took ownership of the problem, and she was able to remove the problem with my account!
"

Helpful Cool

5/5
2018-04-20

Excellent customer support

"While i've had several issues with my current order, the customer service has been excellent, Johanna was super polite and worked hard to resolve all of my issues. Thanks again Johanna Quach for a job well done!"

Helpful Cool

5/5
2018-04-19

Excellent customer service!!!

"Frankie, Provided excellent customer service, very patient, very cordial and extremely helpful and saved me some money.

Great Job!!!!
"

Helpful Cool

5/5
2018-04-19

Awesome help from an excellent CSR

"Absolutely the best assistance from a knowledgeable and friendly Newegg team member. Sammy fully resolved my issue and provided excellent and timely help with all my questions. Because of her excellent customer service with my RMA #81580480, I opted to purchase an additional item while talking with her. "

Helpful Cool

5/5
2018-04-19

Great service from ERICA

"Erica was very helpful in getting my issue resolved, when I first called I was very upset but she handled everything very professionally, apologizing several times even after I told her it was not her fault.

Erica followed up with me and get issue resolved same day even though it was late in the day when I called.

Very pleased with her service, she is an ASSET to the Newegg company.

Greg
"

Helpful Cool

5/5
2018-04-19

Newegg should 1000% proud

"Today just got my Rep. Jamie help me out, she is wonderful person I was talk to, and she doing great great job on her own, and really good take care about customer just like me, to solve my any issue, make thing very convenient, she just like a friend, I’ll give double hand thumbs up for her, and definitely will be back to order with Newegg soon!"

Helpful Cool

5/5
2018-04-19

Mercy Loaiza saved the day!!!

"My original order was missing parts, so I contacted Newegg customer service and I got in touch with Mercy Loaiza. I explained the situation and how I needed the parts to complete my job order asap, which she understood and went out of her way to help me meet my timeline. I even made a mistake when communicating with her, which she caught and then bent over backwards to correct it. She spent so much time and effort making sure I got what I needed as quickly as I could get it, so I can finish my job, I'll be forever grateful. She even helped walk me through the paperwork side of things. Mercy Loaiza truly saved my day, thank you so much for the amazing support!!!!!"

Helpful Cool

5/5
2018-04-19

Shipping

"When I had not received Nttwork card within 10 days I contacted Newegg, the customer rep was was extremely helpful in researching purchase. She informed me tat it had been delivered 6days ago. Further investigation revealed it had been delivered to the wrong address. Not even my state. She then took the extra steps to notify the shipper detailing problem and requesting item be replaced with expediated shipping. Not only did she go above and beyond but has even sent me entire transcript of conversation and expected resolution. Would definitely use Newegg for further products. mary. USA"

Helpful Cool

5/5
2018-04-18

Excellent purchase experience

"really enjoyed my shop at newegg, the customer service is, among all, the best in industry. Will definitely be shopping here in the future!"

Helpful Cool

5/5
2018-04-18

Being decent in an indecent world

"First off, Mark Z handled the entire affair wonderfully. That said, some context. I ordered a Samsung Galaxy s3 and no were in the item description did it mention that the phone wasn't a GSM phone. That is very unusual since GSMs are the world standard. It makes up the majority of phones and carriers in the United States and is actually required in Europe. So the fact that it was a CDMA was not only a rarity but a problem. My phone carrier wasn't compatible. That made the wonderful phone I bought a paper weight. However, when I explained the problem, Mark gathered info and double checked a few things. Within a few moments he had verified that the product page had failed to specify and concurred that the lack thereof was within the bounds of a RMA refund policy. He walked me through the return policy and had me taken care of. He was super polite but more importantly he handled my issue like it mattered. Its rare to find oneself talking to a customer service rep and for them to treat you like a human being and not a number. You guys offered me a great deal to begin with and then took care of me when an issue arose. I will be returning for future purchases in the future. You guys have been great. Not only did you correct a problem but you guys made the solution a managerial dream come true. Mark Z turned a negative into one of the most positive experiences possible in todays disconnected world. Thanks a million."

Helpful Cool

5/5
2018-04-18

Easy Return Process

"Very easy return process. I have had to return a few items before and they have always come through!"

Helpful Cool

5/5
2018-04-18

Excellent customer service

"I was placing an order and wanted to use an old gift card that I had through newegg. I didn't know where to find it, so I called newegg customer service, and Elena the CSR was able to find out that the gift card had expired. She was very friendly and helpful and was able to go ahead and give me the full amount of the gift card on my order anyway. Thank you so much for your excellent service!"

Helpful Cool

5/5
2018-04-18

Laptop Return

"I had my son order a laptop without really looking at the features myself. I needed to contact the live chat to ask how to go about returning the item. I spoke to Amber M. She was very professional and very helpful. She answered all of my questions and was able to help me return the laptop. She is very good at her job."

Helpful Cool

5/5
2018-04-18

Excellent Customer Service! Reps Like Erika Make You Feel Like a Valued Customer!

"called in to Newegg Customer Service for some post purchase support, and spoke to Erika. She did an amazing job in helping to sort out my issues, and it honestly felt like she cared about my problems and really wanted to solve them, which is almost odd for someone working at a big company to do! Thank You SOO much for some truly OUTSTANDING Customer Service! Im a Newegg Customer for life!"

Helpful Cool

4/5
2018-04-18

Thank You

"The web site is great and the customer service in the call center is awesome! They helped me figure out what happened to my order and made arrangements for a replacement to be expedited."

Helpful Cool

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