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Stores > myHermes
  • myHermes

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 1.88/10 1.88/10
    Shipping & packaging: Rating 1.88/10 1.88/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review myHermes by clicking a star below.
Rating 2/10
1/5
2017-11-17

MyHermes don't use

"Myhermes lost my parcel I posted and have refused compensation on the total of £42. That was bad enough and now they will not refund the postage of £5.99 I paid for their service. They have more or less told me to get lost. I will never use myhermes again and I would advise anyone reading this, don't use them, because they will end up losing a parcel and you will never see it or the money you paid for postage, plus the value of the parcel ever again.

One thing I would like to add is, if you have paid for the postage label for myhermes through paypal. Then you can open a case with paypal to get a refund for the money you paid for postage. I know this does not compensate you for your lost parcel, but at least maybe getting the postage fee refunded will give you some satisfaction in this case.
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Rating 2/10
1/5
2017-10-07

Total incompetence avoid like the plague

"Wow... never before have I had to ensure such a level of incompetence from a courier company.

Firstly they put a card through your door that you cannot use to track your delivery on their website you need the code which only the sender has...

Secondly there is no option to reorganise a delivery on their website.

Web chat is fine but only available until 8pm... when you get to speak to someone "there is nothing we can do you have to speak to the sender" how the hell is the sender going to reorganise a delivery they don't know my working pattern, what is the need to go through them?

Tracking option gives a different response to that of their customer services number as to the location of a parcel, WTF??? How hard is it to have two systems talking to the same database give the same answer.

If you use the email us link to contact them to reorganise a delivery.... they just ignore it.


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Just to follow up from this, within 2 hours of writing this review and contacting their CEO to complain I now have my package, it's a shame you have to go to such lengths to resolve a delivery issue, so thumbs up to the CEO complaints team, general customer service and other points above however need to be addressed.
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Rating 10/10
5/5
2017-09-26

"lovely website and good price"


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Rating 10/10
5/5
2017-09-26

"very good to be fair sometimes I have to chase up parcels but not often"


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Rating 10/10
5/5
2017-09-26

"Excellent service at a competitive price"


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Rating 10/10
5/5
2017-09-26

"Great service. Drop off shop is only a few hundred yards from my home. Parcels are easy to track. Service is inexpensive"


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Rating 10/10
5/5
2017-09-26

"Our general experience has always been ok with Hermes, we dont send too many parcels though"


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Rating 2/10
1/5
2017-09-26

"**** ! Wasted all day indoors WAITING FOR IMPORTANT PARCEL CUZ IT SAID LOCAL COURIER GONNA DELIVER TODAY ! And after 8h of waiting at home i **** see SORTED AT REGIONAL DEPOT"


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Rating 10/10
5/5
2017-09-26

"Website is fine but hard to locate guidance for lost packages"


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Rating 10/10
5/5
2017-09-26

"I have successfully posted over 400 parcels with Hermes, they are the delivery of choice for me."


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Rating 10/10
5/5
2017-09-26

"Good experience - I was a little confused regarding the need for a signature when I had that there was a 'safe location'."


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Rating 10/10
5/5
2017-09-26

"Why is it that prices are cheaper using a price comparison site than they are when purchasing directly through hermes? I would have thought that buying direct would be cheaper - but it isn't."


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Rating 10/10
5/5
2017-09-26

"The website is easy to use, and it's very organised so you can see your current and past orders. I like using Hermes!"


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Rating 10/10
5/5
2017-09-26

"Very straightforward and easy to use"


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Rating 10/10
5/5
2017-09-26

"I have never had a problem the online chat has been very helpful and any problems have always been solved."


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