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Stores > Joe's AV
  • Joe's AV

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      1125 W Blancke St
      Linden, NJ US
      07036
    •  
    • BUSINESS HOURS
      Sun-Thurs: 10am - 8pm ET; Fri: 10am - 2pm ET
      GENERAL PHONE
      8553317166
      FAX
      n/a
    • SUPPORT EMAIL
      info@joesav.com
      SUPPORT PHONE
      8553317166

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 0.47/10 0.47/10
    Shipping & packaging: Rating 0.40/10 0.40/10
    Customer service: Rating 0.39/10 0.39/10
    Return/Replacement policy: Rating 0.50/10 0.50/10
Voice your opinion! Review Joe's AV by clicking a star below.
Rating 2/10
1/5
2018-01-17

Bad customer service

"Order a 75” Samsung on 12/14/18 and only after about 30 phone calls and emails it just shipped today 1/17/18. What a joke! Every time I try to call they give me some bs story. The prices are good, but customer service and their shipping is garbage."


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Verified Customer
Rating 10/10
5/5
2018-01-17

Simply Checking Out

"A very Straight forward method in ordering."


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Verified Customer
Rating 10/10
5/5
2018-01-17

A

"Aaaaaaaaaaaaaaaaaaaaaaaaa"


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Verified Customer
Rating 10/10
5/5
2018-01-17

"Good service. Waiting for prompt delivery"


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Verified Customer
Rating 10/10
5/5
2018-01-17

Great way 2 Shop

"My Girl told me about Joe's AV & everything she said was true ! Quick easy shopping with great pricing ! I loved it !!! Thank !!! I Wish every site was this easy "


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Verified Customer
Rating 8/10
4/5
2018-01-17

Joe's AV makes ordering equipment easy!

"Great Product Line, Incredible Value, and Quick & Easy Order Process."


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Verified Customer
Rating 2/10
1/5
2018-01-16

shipping

"No shipping status given for several days. Called, the person answering was rude, hanging up phone for twice in a row."


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Verified Customer
Rating 4/10
2/5
2018-01-16

"THE PROBLEM IS THAT WE DONT HAVE THE DELIVERY DATE UNTIL WE PAY
THIS IS REALLY UNACCEPTABLE
"


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Verified Customer
Rating 10/10
5/5
2018-01-16

"like it. UI is more user friendly"


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Verified Customer
Rating 2/10
1/5
2018-01-16

Liar liar pants on fire

"We have placed our Order on 10/26/2017, we got an e-mail saying that we need to call and confirm our identity before our order is confirmed due to security reasons (The TV that we ordered was costing about $2,000). Once we did(about 3 days later) we were told that since our TV needs to be imported, we should wait till around 2nd December. That date came, and our TV didn’t. We called, and they said they did not order them yet, since they are shipping from foreign countries. We tried again in 1 week, my wife called this time and asked about the status. The customer support agent who did not even introduce himself proceeded to bash our TV choice and basically tell us that it’s our fault for waiting for so long and that he doesn’t believe us that we placed the order 2 months before. He was trying to sell her another TV, which they could ship immediately; when my wife proceeded to say she needs the model number one more time because she does not understand all the specs the guys was throwing at her and that I would understand the guy literally said: “If you are uncappable of making a decision have your husband call us!” and closed the call. Three days later when I called (around 21 Dec) I was told that the TV is in customs and it should not take more than 2-3 weeks. We are now on 01/16/2018. More than the 2-3 weeks have passed. We called today 3 times to ask about our order: at 12pm, 4pm and 5pm. Each time we were told they need to check with the distributor that we will be called back, and the call was immediately closed in our face. Fourth time(5.40pm) we managed to get to tell the lady we will wait on the line and she should not hang in our face, line got disconnected. Called the 5th time and managed to get the same lady. She told us that they are placing our order now, that we need to wait about 1 month for the TV to arrive, but we need to be aware that it will go through customs, so it might be a bit longer, so we were told we basically need to start over. After waiting 81 days, 21 hours and 52 minutes, over 10 phone calls and false hopes we have decided to cancel the order and take our money somewhere else. All this time on their website the TV we have chosen it shows in stock. Defiantly the rudest customers support we have ever had to deal that have no idea what they are doing. A deceptive and false company. "


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Verified Customer
Rating 10/10
5/5
2018-01-16

Get Framed

"Super excited about this TV because it is in a very visible location where just a TV would not work. Great price. "


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Verified Customer
Rating 6/10
3/5
2018-01-16

"Waited. To long on hold! Then was hung up on! Good pricing though."


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Verified Customer
Rating 10/10
5/5
2018-01-16

Excellent

"Excellent offer and product"


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Verified Customer
Rating 8/10
4/5
2018-01-16

"Give better specification detail of the item would be helpful. Thanks"


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Verified Customer
Rating 10/10
5/5
2018-01-16

Best online deals

"After exhaustive online searches Joes AV offers the very best deal to be had bar none.

Easy ordering process.
"


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