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  • eTuxedo.com

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review eTuxedo.com by clicking a star below.
LarryScottB's Avatar

New York Metro
Rating 6/10
ResellerRatings.com TOP REVIEWER!

"eTuxedo.com is one of several online sources for tuxedos and other related formal wear. Based on my recent experience with eTuxedo, they apparently differ somewhat from other similar operations in that the site is connected to a real, brick-and-mortar clothing store in Detroit that has been selling tuxedos for many, many years.

I purchased and returned a "designer" tuxedo from eTuxedo.

Here's what was good:

1. The selection offered is reasonably good for bargain-hunters. Most of what's available falls toward the lower end (under $500) of the "designer" models. Many formal accessories are also available at competitive prices.

2. Shipping was free and reasonably fast.

3. There is a real store with real salespeople behind this website and you can call them during normal U.S. business hours to chat about potential purchases.

4. Many of the tuxedos are available as separates, so you can order the jacket and trousers individually to meet your specific sizing needs.

5. Purchases are returnable within 30 days for a refund. I returned mine and received a credit on my CC account within a week. A $5 shipping charge was deducted from the credit (i.e. shipping is "free" only if you keep it).

Here's what was not so good:

1. eTuxedo/com's website is a strange mix of limited useful, fairly-organized information and some totally useless or other amateurish, dead-end pages that annoyed or frustrated me. You can generally find what you're looking for, including with some images, via the links along the edge. However, some pages do not provide a way to order what you've found (specifically those for Hugo Boss tuxedos), some pages represent significantly old, useless data, and some are
just filler or fluff. However, in the end, if you want to order a tux, enough of the website will support that.

2. The tuxedo I ordered was drop-shipped from a warehouse in New Jersey, folded into a plain cardboard box with no hangers, no garment bag, and no reasonable protection from creasing or scuffing. I assume this lack of shipping quality is a cost-cutting measure, but etuxedo was the only vendor among three from which I ordered that shipped so carelessly.

3. The quality of the tux I received (Calvin Klein) was good, but not great. It was made in China and worth about what I paid for it. Compared with the quality of similarly-priced tuxedos I ordered from three different vendors, this was right in the middle, neither the best nor worst.

4. eTuxedo doesn't maintain a working online account for after-the-order status checking or other support issues. Their first email to me included a URL, ID and password for a secure website that would supposedly provide status information, but it never worked ("The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there was an error in a CGI script. ") This was more evidence of an amateurish web operation overall.

5. With all online apparel vendors, returns are a fact-of-life. eTuxedo has not embraced the online aspect of this fact, because there is no way to acquire an RMA via their website. You must call the store in Detroit, and leave a callback number so that a salesman can call you and provide the RMA. This is apparently a vestige of their brick-and-mortar operation (perhaps so the salesman can talk you into a replacement?), but come on guys, this is the 21st century. It's time to automate.

6. After-the-sale communication consisted of a mix of sales emails and other boiler-plate items congratulating me on my purchase (a week after I returned it). When I ordered my tux, there was no email opt-out option. Again, not the most contemporary web design.

In general, eTuxedo may be a reasonable source for you if you're seeking a low-to-medium-end tux. I was not too impressed with their operation or quality, but in the end, it's an honest business providing exactly what they're touting, so you can deal with them without worrying about fly-by-night issues.

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