Great price, fast shipment of quality product
"I purchased a ductless mini-split air conditioner from eComfort.com after about a month of research and quotes from local HVAC companies. I purchased a system at the best price I could find, online, without engaging anyone from eComfort.com. I bought my system on the Tuesday before Labor Day and it was delivered the Wednesday after Labor Day.eComfort.com had given me very clear instructions on how to handle damage during shipment prior to receiving my order, so I felt prepared to handle this scenario, and knew it was an important step to handle properly.My system came on a pallet, complete and undamaged. I was able to contact a local HVAC company and have it installed professionally for under $1000. The combination of purchasing through eComfort.com and installation was less than half the quote I'd received to have a similar system installed by a local HVAC company.I cannot speak to the concerns of others that have had problems with their customer service after shipping damage, but my experience with eComfort.com was outstanding. I would definitely purchase from eComfort.com in the future and recommend others do the same. My online experience with them not only saved me money, but allowed me to get an LG mini-split that is not available to me locally. Outstanding!"
Worst customer service
"As soon as I placed an online order I realized I needed 4 filters not 3, I reached out to them through contact us on their site. I was trying to avoid paying an extra shipping charge (which was extremely high for a package that weighed about an ounce anyway). They claimed they never got it and shipped my order of 3 filters. When I contacted them again they basically slammed the door shut. Sorry we never got it and we are getting other emails so..... basically telling me it was my fault. They ****"
Poor service and awareness
"Received a defective product - I get it, it happens.Called to replace the product and was put through a bunch of hoops (take a picture of the product, fill out warranty information and send it to the manufacture (not the distributor). Very quickly, I was not happy about the experience and just asked to return it - told them I would no longer be doing business with them. When I told them I was not happy with the customer service, they argued with me that they solved the problem and provided great service. Not only did I have to jump through hoops to return a defective product, they had no awareness of the headache they were causing to simply return the product. I understand mistakes happen, but they have a systematic customer service problem and simply do not get it."
Poor customer service and shady return policy
"We returned unopened merchandise in original package and double boxed. Customer service assesed a penalty for damaged product and refused to provide proof of damage."
Terrible Customer Service
"Just like the other reviews, this place has the worst customer service. They will gladly take your money but that's it then you are history to them. How do you grow a business like this or even stay in business? My recommendation is to find another company to buy from. This one is awful. "
Doesnt care about customer
"Refuses to refund money when they CANCELLED my order with no notification. Have to go as far as get NEW debit card and dispute their transaction. Ridiculous customer service, acted as though my order for RADIATORS is fraudulent... THEN WONT RELEASE MY $4000. Certainly havent offered to help my cold family, or pay interest on the money they are holding. When i called their customer service they actually tried to get me to pay them again.... CROOKS. Look elsewhere"
Worst customer service EVER!!!
"Stay away from these people...this company is a JOKE...but the joke will be on you if you deal with them at all..."
Cancelled order due to procedural error by Ecomfort.
"I ordered two temperature gauges through the web. PaPal was chosen to provide payment. Ecomfort has a procedure to follow to meet the PayPal requirement for payment. When Ecomfort failed to follow the procedure PayPal wouldn't approve the transaction. Ecomfort cancelled my order and stated that if I still wanted the products, I had to send them a check in advance. PayPal said that they would still approve the transaction if Ecomfort would contact them. It's unbelievable that Ecomfort has no regard for customer service and would prefer to put the burden on their customer. I suggest going elsewhere. There are other retailers out there who truly understand what customer service is."
Don't get sucked in their cesspool of crappy service.
"The quick story.Ordered 2 a/c units on a Wednesday. 5 days later no email confirmation. On hold 25 minutes. Told 1 unit on back order and will send email confirmation. Email said the order could be split because of back order, but jump through the call customer service hoop again now to request split order delivery.Another 15 minute hold. Could not find the email. Would not split the order because the other unit was damaged. Right......They only have 1 in stock and it's damaged? Pretty sure they did not want to pay 2 freight charges to Utah.I was transferred to sales from customer service to cancel the order. Another 15 minutes on hold. I hung up and called customer service. After another wait I was informed the order was canceled. I had not told anyone. I could have waited for years for my canceled order. What the heck??They lost a new account that supplies a/c units to apartments and rental homes.Do business with a company that will document your sale and let you know of a back order issue. This company is very poorly staffed and unorganized. eComfort, thanks for wasting a very valuable week as our renters in 104* heat were depending on your 4 day delivery as advertised.My score is minus 5 stars."
BAD Costumer Service
"I ordered a furnace, coil and outdoor unit via phone .They shipped me wrong coil horizontal flow instead of upflow to match the furnace since time was of the essence I went ahead ordered another coil ( correct coil paid for 2 coils). I returned the wrong coil however when I inquired about my credit their customer service personnel said charged me $227.22 shipping for a $372.40 item return fee.That's right $227.22 to ship a coil not a furnace a damn coil.... Customer service said that the cost sorry.I would not recommend using them at all and would never use them for any service again EVER. "
lack of information sharing
"They have some good prices and designed a boiler system for my house and sold me parts.... problem is that my house is a simple layout and they refused to share the design, just sent a like of parts out.so my boiler installer had to start over and design from scratch and he couldn't figure out how to use (or didn't need with his design) several parts, so we had to pay to ship them back. And buy more parts of our own. Soo, i would say, don't waste your time or money. but local. "
Epic Service & Great Products!!!! Not a single complaint!!!!
"Ordered two LG PTAC units with thermostats, wall sleeves & grills on 10-31-16. I didn't open the boxes until roughly two weeks after we received them. Upon opening the box there was hidden damage to the wall sleeves inside so I contacted eComfort expecting to have to pay for replacements, but to my surprise, they replaced them for me free of charge. I love doing business with companies who treat me as a customer the same way I treat the customers in my business. eComfort has definitely earned my loyalty! Yes, I know there are some really terrible online reviews for eComfort in the past, but based on my experience, they must have really, really cleaned up their act a lot since those were posted. My experience was definitely pleasant!!! I am ordering from them again today without a single hesitation.Vance"
Damaged goods with no sense of urgency to correct the problem.
"During 90 degree heat, our A/C was out. I thought ecomfort had good prices on units, so I ordered one from them. When it arrived and my HVAC guy opened the package, it was dented so badly that the coils were already damaged. He couldn't install it. When I called ecomfort to let them know, they said to email the pictures of the damaged unit. Once I did that, I didn't hear anything back except an automated email saying that would get back to me in 24-72 hours. 4 days later, I had to contact them because I still had not heard anything. I was passed off to another person within the company so that she could handle it for me. She said that she would send me an email with a return slip for the driver to pick back up the unit. I had to call her again because she didn't send it within a couple hours. She laughed and said that the work day was crazy for her. I explained to her that I was in dire need of this unit because it was 90 degrees outside on a daily basis. She said that a return would take 10 days to credit back to my card if that's the way I wanted this fixed. I had no choice but to tell her to order a new unit to be sent again after the driver picked up the damaged one. That option might mean 3-5 days to get another unit. When she sent the paper, she said that she would have R&L contact me with a window of when they would pick it up the next day. When 3pm the next day came, I had to contact R&L because I never received this window of time. They said that they made a mistake by not calling and the driver could meet me right now. I had to leave work unexpectedly to make sure this got taken care of quickly. After he came and got the damaged unit, I emailed ecomfort to see if they received it and if a new one would be sent out. She said that she processed the return and they would issue one. She thanked me for "being a trooper". There has been nothing offered to compensate me for the time and frustration of dealing with the damaged product that ecomfort had sent me. At this point, I still don't have an A/C unit. "
"I purchased a Schluter Kerdi-Line drain from the company. When I received the package it was missing parts and was damaged! The package was a return. Not to mention, that the packaging was damaged when I received it. It was missing the rubber grommet and the waterproof member was detached from the drain, and the foam was broken. Also there were no instructions!Ecomfort.com was not willing to send me a new package or refund my money, after going back and forth with phone calls and email with images of what I got. They told me that they don’t send out broken packages and that it was new.So all in all I lose $300.00 because ecomfort.com did not want to take responsibility for their actions!!"
"Once a minor issue with a back-ordered item was resolved I received my water heater and associated accessories very quickly. They were nicely fixed to a pallet and reached me in perfect condition.Resolving the back-order issue required a call to helpful staff who even waived shipping costs.I'll be buying here again as my house building project progresses."
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