"CEO“COUNTRY DOOR” CATALOGUE1112 7TH AVENUEMONROE, WI 53566CUSTOMER SERVICE (800) 240 68787/12/18ON 7/1/18 WE MAILED A CHECK FOR 3 HONEYBEE DISH TOWELS TO BE SENT TO OUR SISTER FOR HER BIRTHDAY NLT 7/18. ON 7/5 WE RECIEVED A LETTER STATING THE TOWELS WERE NOT IN STOCK AND OUR CHECK WOULD BE RETURNED. WE ALSO RECIEVED A 7/9 PHONE CALL FROM A FOREIGN MALE STATING THE SAME. ON 7/12, WE WENT ONLINE TO CHECK OUR BANK STATEMENT AND WAS SHOCKED THAT “COUNTRY DOOR” HAD ACTUALLY CASHED OUR CHECK FOR $32.94 ON 7/11, ONLY JUST YESTERDAY. WE CALLED COUNTRY DOOR’S CUSTOMER SERVICE AND CREDIT DEPARTMENT SPEAKING TO 2 SUPERVISORS. BOTH STATED POLICY DICTATES WE “WOULD RECIEVE A CHECK BACK IN 30 DAYS”. WE ASKED THE CREDIT DEPARTMENT TO FEDX OUR CHECK WITHIN 24 HOURS BUT WERE REFUSED. WHAT A CROOKED SYSTEM. IF THIS HAPPENED TO JUST 100 PEOPLE, “COUNTRY DOOR” COULD / WOULD POCKET A LARGE CHUNK OF MONEY AND COLLECT THE SCAM INTEREST.WE CONTACTED THE BETTER BUSINESS BUREAD AND EXPLAINED WHAT HAPPENED. THEY SUGGESTED WE FILE A REPORT AS THIS WAS NOT GOOD BUSINESS PRACTICE. WE WILL ALSO GOOGLE AND CHECK FACEBOOK TO PROBE FURTHER IF OTHERS HAVE HAD SIMILAR ISSUES. SO IT DOESN’T HAPPEN TO OTHER CONSUMERS AS WELL, WE WANT THE OWNER OF THIS COMPANY TO CONTACT US AND EXPLAIN THIS CROOKED PROCESS AND COME UP WITH A REMEDY TO THIS SITUATION. CYNDI, HAMPSTEAD NC"
Bad policy for returns and high prices
"Bought a quilt from Country door . Found out the shams were not included. Country door wanted $60.00 for the shams. I found the exact quilt with the shams included at Wayfair for the price I paid for just the quilt. I returned the quilt to Country Door - the customer service rep told me not to pay at the post office as if I did I would be also charged for my return. They then sent me a return label -so I thought I was getting a deal on return shipping. When I got my credit for my return it was minus $17.95 - when I called again I was told that although I did not pay shipping to receive my order if I return the item I am charged the initial shipping of $17.95 - The price I would have had to pay to mail it back at the post office if I did not have their free label would have been $9.00. I would not order from this company - If you like what you see in their catalog look for it somewhere else."
Charged $8 on returned items
"I ordered a quilt and a picture. The picture was backordered but quilt arrived in 5 days. Decided quilt didnt work so called and cancelled the pic and returned the quilt. They charged me $8 for cancelling the picture and the return shipping for the quilt was $12. $20 spent for nothing"
"I received a catalog in the mail early Fall of 2017 and ordered some cute items for the Holidays. I spent only a few hundred dollars and signed up for Auto-Pay. Everything was going along fine for months, my payments were processing just fine, and then, when reviewing my Bank account today, a Saturday, I realized my latest auto-pay was not processed for some reason. I panicked, checked my debit card expiration date on the card in use, and it was fine! I tried calling the Customer Service line and continued to get rotated into "Make A Payment" when I specified "Questions About Your Bill" or some such line. So I went online. I had an Alert that my payment was late. Obviously, since the Auto-Pay didn't process! I checked the Auto-Pay section - my card was not even listed ! What the heck?!? I made my usual $25.00 payment with another card, under the "Make A One-Time Payment" so as not to change anything in their system on my usual Auto-Pay card. My Payment Amount Due was $25.00 -- I made the payment online and IMMEDIATELY got a notice that my minimum payment was $50.00 ! What ?!? I JUST paid my $25, have charged NOTHING in 5 months, and have had a minimum payment of $25 since the get-go! I emailed their Customer Service Dept. I plan on calling Monday, but after reading all these horrible reviews, I am wondering if they PURPOSELY deleted my card in order to gain finance and late charges. If it is not resolved Monday, I will be contacting my attorney to contact their company. "
Terrible company - stay away
"I ordered a rug for $129. Paid $32 for shipping. When I received it I was shocked at how different the colors looked than they did in their catalog. I returned it, having to pay $21 to ship it back. So that's $53 in shipping cost for a $129 item. I called the company and the lady on the phone said, does it have flowers on it. I said yes. Are they orange? I said yes but saturation is very poor compared to picture in catalog. She said, rather rudely that it's their policy that if customers are not happy with their purchase they have to pay for shipping both ways.DO NOT BUY FROM THIS COMPANY!!!!!!"
"I ordered a kitchen island with stools first I received an accent chair when I finally received the island there was no directios this has been one of the most agrivating I just read reviews if I’d known about the reviews I never would have ordered on line purchase plus it’s saturday I have to wait until Monday to talk to anyone"
horrible customer service
"They are very quick to take you money but very slow returning it if there is a problem. I returned item due to the color not being the same as pictured. I had a very hard time getting ahold of them, I got different answers from every person and took forever to credit my card. I will not deal with them again. "
Horrible products and horrible customer service!!!!! Don't even deserve 1 star
"I ordered 4 items. Received the items which were horribly made from China all had a funky smell. I returned all items. Received an email that in 5 business days they would refund my money for which I paid in full not realizing I wouldn't like the items. After 2 weeks I had to call customer service and ask what was going on. I was finally told after being transferred around that a check will come in 3 to 4 wks. I am being charged $40 some dollars for the shipping and was told the charge was because nothing was wrong with the items. So I will hold my breath and see if a check truly comes. Do not buy from this company. There are plenty of reputable retailers that do not treat their customers this way!!!!!!! Be warned!!!!!! In this world customer service is everything!!!!!"
Product was fine, but not customer service
"We ordered two glass door cabinets to house my teapot collection in one and my son's Lego collection in the other. The cabinets were delivered safely and in a timely manner and are beautiful! I also ordered a very nice, high quality, winter coat. However, I became quite ill with a hospital stay then my son had an operation. A lot of my bills slipped through the cracks for a period, and Countrydoor was one of them. Tonight they called my house and I graciously answered the phone and was very courteous to the young man on the other end of the phone and paid my bill in full. A robot would have been nicer to talk to than this young man. I realize when you spend all day in collections, it wears on you. But when you hear a happy, kind voice who wants to pay their bill in full readily, he should be happy he got me! I did not have a problem with the company itself, just this young man! Parents, please teach your children manners and people skills!"
"Country Door gave me great sevice very helpful knew information i brought in book i "
Terrible customer service.
"Customer service people make credits and returns as difficult as possible. I lost a $160 credit because they refused to ship to my new address...."
Predators is a good description
"Cheap, cheap products! Bought a $40 item then found it in my local dollar store for $10!!!!! Shipping is OUTRAGEOUS!!!!Predators... "
DO NOT ORDER WITH THIS COMPANY!!!
"Here is my experience:On 9/28/2016 I ordered the cutest little fall decoration (pumpkin solar car and trailer set) for $52.44. What I received was a red bird for $16.99. When I called "customer service" the "lady" explained that they sent me the wrong item and they were all sold out of what I had originally ordered. She then explained that they would be sending me a return label and in a few WEEKS I would be receiving my refund. I finally on 10/17/16 received $42.49 (why not the FULL AMOUNT) that's a DAMN good question!! TOTAL SCAM & the BBB is going to get an ear full from me!I guarantee it was a BS restocking fee - for the WRONG ITEM.WHY am I being charged one red cent for THEIR MISTAKE???Learn from my MISTAKE and DO NOT ORDER from this BS company!! "
"Don't buy from these predators.They first of all are sister companys with montgomery wards,swiss colony.and many others.When they give you credit they will only give you 100$ to start but each company will do same.That creates many shipping costs many late fees many taxes and just numerous costs to you instead of ine payment through all these sister companies.I purchased 48$ worth of a product from country door and they charge me 10$ monthly late fees.Ive payed 30$ on my acct and still owe 50$??Also is your other acct is late with any of there sister companys tthey will harrase you about them when you call country door??Stay away from country door swiss colony montgomery wards etc they are predatory lenders and for people trying to rebuild your credit they are the worst people to deal with.On top of it there merchandise is low quality and your getting screwed either way.Please tell every one about my review.If you start with them you will be sorry .Im trying to warn anyone before they get into a predicament with this scam if a companys!!Beware stay away....."
Bad Bad BAD business
"I ordered couple of cushions for my rocking chair. First of all, the order was delivered after 3 weeks. Their was no communication of any sort about when to expect what. Second, what I received was bad quality and I didn't like the material at all. I returned the item immediately. Guess what? I'd to pay $17 from MY POCKET for shipping the product that I DON'T like and is bad quality. Third, when I was issued a refund, it was $9 less. Guess what? The company deducted $9 for shipping the product to my house. In conclusion, I bought nothing and paid close to $25 for wasting my time by talking to customer care (no care for sure) and received nothing.This is 2016. If they want to sell something ONLINE, have good and up to date business standards. WORST EXPERIENCE EVER IN ONLINE SHOPPING."
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