Disappointing change of software
"New software tricky to use and book quality disappointing. Avoid"
Initially hesitant, pleasantly surprised
"I created a Mother's Day photo book for my mom and waited until the last minute to read the reviews on Blurb. I was honestly hesitant to finalize my order after reading some less-than-positive reviews but was going to use a 40% off offer making my order about $32 (including shipping and tax) so I thought "what the heck". I am thrilled with the final result. It took some time to ship, but it's beautiful, well bound, and exactly what I ordered. Well worth the $$ spent. I would highly recommend Blurb."
Bad quality print and e-book
"I ordered a few photobooks, printed on the ProLine Pearl Photo paper, and the print quality was far from acceptable. Image artifacts like bending in several images that printed fine with other professional printers.The pdf e-book quality was even worse and charging for it an impertinence.After 2 years of using blurb I cancelled my last order because there's no quality improvement on their side."
Good Luck I Guress
"I'm a re-seller of of Role Playing Games that my company produces. I've used Blurb for about 9 months and I've gotten the same quality and consistency with each order I make. In face the number 1 things the bookstore looks at when I ask them to carry my game is the quality of the book. And they all tell me the book looks outstanding.My order even got lost once with 6 books in it and Blurb replaced all 6 books for me.I agree they lack 100% in customer service. They offer little to know help in technical knowledge. I've had to contact the producers of my Book Software to figure out how to get certain things to work right with Blurb because Blurb expects you to be an expert in the book making process as well. I'm giving them 4/5 start because the end product was worth the hassle they put me through. And my customers are happy with the quality of the books as well. But maybe I'm a repeat customer dropping hundreds of repeat dollars a month into their company.But Blub, start taking care of your customer service better!! No excuse for this lacking!!"
If you're looking for consistent, best quality avoid Blurb
"My family's previous two books printed by Blurb were fine. I found their design software easy to use. However, my last book (consisting of almost all photos) had half the photos printed too dark. When I asked for a partial refund or reprinting, I was told that the results were within "printing tolerances" and that they wouldn't honor my request. I even wrote the CEO, but never heard back. I'm a photographer and I had well-prepped all my photos. Now I'm pursuing a remedy with my credit card company. Blurb needs to guarantee its work. These books are expensive and I expect consistent, quality results. Apparently they use various printers around the U.S. and the quality varies from printer to printer. I will not use Blurb again and I'll advise the rest of my family and others to avoid using them as well. Blurb can do better, both with printing quality and with customer satisfaction. "
Horrendous Customer Service. Blamed me for their mistakes.
"I ordered 2 photobooks totaling over $300. I received them and they were cut short on some of the pages (not due to me, within the BookWright software there were NO Alerts, and No Fixes recommended. Also with program it all looked fine) .. Received and some pages had a decent amount of text cut off on one side. Called customer service, they eventually blamed me, I took screenshots to prove it wasn't me, they gave me coupon code to re-order, but it was a hassle and all they did was blame me. I still wont know the end result until I get the new, re-printed books. Any further issues and I will just cancel the charge on my credit card. I would NEVER deal with them again."
Terrible customer service
"Things go wrong sometimes, but good luck getting the help you need with Blurb. I had some books printed, bad bad quality, streaks, wrong color, you name it. It took me two emails, two phone calls, hours listening to their jazzy tune to talk to a human--he said he can't do anything but to escalate it to higher powers--then, an email saying I ought to pay full amount to get it reprinted, as a favor. Sorry Blurb, I will use you never again!"
Customer Zero Support
"Blurb has no interest in genuinely addressing customer problems. I've tried emailing but each email is transferred to someone else. There's never a clear line of communication and no problem resolution. In the end, the process is so convuluted, it is simply easier to give up, which is perhaps what they want. And trying to ring to get satisfaction is equally impossible. Each time I've tried, I've been simply put on hold for betweeen 40 minutes to an hour before the call drops. I am not sure that there even is a real person to answer these calls. So to put it simply, don't waste your time or money. The final product is not worth it and there's no redress if something's wrong."
One big disaster! Avoid like the plague!
"I agree with the previous comments that it is the worst service I have ever met. My book was printed with a lot of errors, with big stains extending throughout the pages.They do not reply on emails. No chances to contact them by phone - permanently engaged or "out of hours". If you are lucky to get your book printed out without any errors - you are lucky. But if you have any concerns you have to forget about any support or service.Never again, Blurb!!"
"I have never under gone a worse customer service experience with any established company than with Blurb. I should not have to wait two days for an email response. I should not have to repeat simple questions in these emails. I should not be hung up on when I'm on hold, waiting for a customer service representitive. I should not have to call their office in San Francisco, randomly dial employee extensions, and have someone from finance personally get up and tell someone from Customer Service to communicate with me. I should not have to do that three times in the span of 24 hours. No company in their right mind should make any customer go through this. At least the employees (especially the finance department) seemed friendly and that blurb is giving me a shipping fee refund for one out of the four late packages this month. I am deeply sorry Blurb, but the customer service (with the influence of poor holiday turn-around times) deems an overall score of 1/5 stars, 1/10 points and a very dissapointed customer. Communication is key, and Blurb does not communicate when things do not go as planned."
"Just received my "premium" magazine and the print quality is terrible. I am a photographer and spent extra money for the premium in order for my images to look as they should. Instead, it looks like color xerox pages bound together. I absolutely do not recommend this service for photographers. "
"My books have arrived ( that were planned for birthday presents) and there are unexplained square black blotches under some text throughout the book. These square marks do not show on the preview. I sent digital photos and scans and was told that the problem was being investigated. But then nothing. I sent at least 4 follow up emails and have received no response. There is no phone number to call. This is very disappointing as I will have to give these flawed gifts, and it looks like I did the project in a hurry. In fact, I made and ordered and received one copy months ago, and only added some content to the recent order that was intended as gifts. I am heartbroken and feel abandoned and robbed. "
"12-16-2015 - UPDATE- Reprinted by BLURB and it STILL was messed up!!! Filed a claim with PayPal and my claim was "resolved" in my favor and a full refund was issued to me. Blurb is one of the poorest companies I have EVER dealt with. Proceed at your own risk.11-17-15-1500hrs- After extensive conversation on phone with CSR-They now say that even though all "preflights" and Previews were OK'd for upload without any "Specification" errors and ok to print ....that I AM AT FAULT! Funny they are a "participating merchant here" but dont give a hoot about customers or support! Even their own "hire an Experts" wont deal with them!!11-17-15- Just received my order! TOTALLY UNACCEPTABLE!!! First few pages the text is cut off, the page cut uneven. Further into the magazine samething...text is cut off yet in "final proof" all is fine! Just a total CF! What a "fly by night publisher/printer! DO NOT ORDER A MAGAZINE FROM THEM!!!!11-16-2015- After 3 months getting order printed...Order was LOST in shipment by FedEx. Plus FedEx is disputing Blurbs Invoice where Blurb states that 10 magazines@24 pages per mag weighs only 2 lbs!!! I tried phone support which website states that it is available 7am PST but when called from east Coast after 10am..het recording that they are not open for phone support.11-3-2015- The "hits just keep a comin" with these clowns! After fixing size issues the continued despite re-correcting to Blurbs spec, the font style issue continues. They cannot even tell me what font styles they support. They keep saying that it is not "the font style" but what Adobe Acrobat PDF is embedding YET when "Properties" of page are shown..emebedded font is marked as such! Blurb is in an "idiot loop"! Printer/publisher of initial magazine doc wants to talk with them but they will not. That tells me allot! Messages by LucidPress and Army magazine go left unreturned to rectify the mess. I have close to 100 emails from blurb over 4+ months and not 1 piece of "support" just excuses!This has got to be the WORST fly-by-night publisher I have ever dealt with!!! I have been trying to get copies of an already nationally published magazine article put into a Premium magazine for Christmas gifts SINCE AUGUST2015! The support is the most horrendous I have ever dealt with! Email only! No Supervisors! Specifications for "Preflight Preview" change daily. Website sez 1 thing but can't publish because techs say another. And a nationally syndicated photo magazine praised these people! Even their "Expert Help" cant get through to them nor can they do anything to get my magazine published! You send in screenshots of the errors and they say "Thanks" but don't address the errors! You leave messages with CSR and they NEVER get returned! They offer NO support just ADVICE! If, in my case a Premium magazine, is not of the "cookie-cutter" mold, forget it! Then they have they audacity, when the publisher wants to talk to them about publishing specifics, they won't talk to the publisher! The website states 1 thing about specifics for a Premium magazine but after 3 months of trying to get mine published, you find out that what they print is not what the want. 8.5x11 isn't really that it is 8.625x11.250. Their posted "Hire an Expert" is worthless in my case. The 2 I talked with can't figure out why they can't publish and already published magazine! Calls from 2 experts to Blurb from 3 weeks ago have yet to be returned. And if you have a disagreement with Support, they ignore you! Left on hold for 3 times at 15 minute intervals totalling 55 minutes waiting for Support only to find out there is no live body!They could be making millions if done correctly but this is pure insanity!"
"I am so impressed with the quality of my Blurb photo book I received in the post today that I had to share it. The website was extremely easy to use. My photos uploaded very rapidly. The options available with colour, font, photo design, etc., were just brilliant. I've never written a review for any product I've purchased but was so blown away by this company's product that I had to write something and share the joy. I spent hours working on my photo book as I am very particular with things being perfect and the product turned out better than I could have ever imagined. "
"I have been trying my landscape book file as plug in or PDF or as a direct file to Blurb for 6 days. They keep escalating me to someone, and no one is even telling me what should to get off from errors. I am using Blurb template. First error was about the size of the cover. Then after 4 days hey told me I should flat the layers. It didn't work after a day, the costumer service told me the problem is for the line weight and I should change them and I did. At the end, errors was about low resolution.The U.S phone is not working, each time I have to call The UK to connect in the US. Now, after almost a week, I am not able to order the book. I failed my class because of their terrible customer service. "
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