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Miserable customer support
"I have completed the book and want to send it to them to be published. I have tried for two days to do this and have had emails from them which have been of no help whatsoever. I will try to find another publisher next time. Am still trying to contact for help."
Shockingly poor quality
"I have used several different websites to create photo books for trips I've taken and was very excited to try Blurb. I loved the freedom in the software download Blurb uses to allow you to create your book- no presets necessary. I had such a great time creating a photo book of our family trip to Alaska to give my parents for Christmas, certain that this would be my favorite gift to give this year. When the book arrived I was astonished at how poor the quality of the final product was. The pages have a very strange, thick quality that makes all the photos seem dark and poorly defined. The detail in most pictures bleeds into the paper and is too dark to see. Having ordered prints of most of these pictures from Snapfish and Walgreens, I know it wasn't an editing error on my part. If you are looking to put your photos in a book I would recommend MyPublisher or Shutterfly. I am heartbroken that I spent $120 on a book displaying terrible quality photos. The cover page is wrinkled as well, which makes the book look sloppy and I paid for expedited shipping and it still arrived a day late. Very disappointed. "
"I created a 110 page Art Catalogue Summary for my husband's art collection. All photos and minimum text. It was my first project, I am by no means, a desk top publisher. I am a complete amateur. It took over 150 hours to photograph, catalogue the collection and then layout the design in Blurb. I must say I was a bit skeptical when I ordered the book. Within 10 days the book was at my home in Canada. I was stunned. The book looks like a professional designed it. It is so well made. During shipping the book got stalled somewhere between the US and Canada. I informed Customer Service and they took immediate action and had my book delivered on time. I have ordered 2 more and received them in 8 days.I am so excited for my husband to open his Christmas present and see his entire are collection presented in such an impressive way.Thank you, Blurb! But! It would be really nice if we could order dust jackets seprately;) "
Poor Customer Service
"I used to use Blurb frequently. Then I had a problem and dealt with customer service. I wont be using their company again. They do not put the customer first. Once you've bought their product, the only thing they are concened about is taking your money."
Terrible - Not worth the time
"Their customer service is seriously lacking. I cant believe they don't have some way of reaching them other an email. Good luck if you are having trouble and need to cancel a book. When you are ordering your book there should be a disclaimer that you have to agree to before purchase. I found out the hard way. You have to cancel an order within an hour or you are just out of luck. You mean to tell me that at 6 pm you have someone there processing the order and if I canceled it at 8pm it has already been made. I don't think that is fair. I could see if I ordering it during business hours. I am beyond frustrated with this company. The response time for email is way too long. They have closed my issues without even responding to me or notifying me. I can't say enough how disappointed I am with this company. Please don't waste your time. My book cam damaged, not due to shipping, and had marks and rips. I wish I could take my money elsewhere. They won't issue a refund. Terrible customer service; if your only means of help is via email there should be someone that checks it every hour or at least every few hours. AVOID this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"Printing costs are 2-3 times higher than other professional printing companies. I paid nearly $4,000 in print costs and when I purchased the PDF so that I could use another printer, I was given a poor quality PDF only. They refused to provide me with the original 2 GB PDF. Very poor customer service!"
My wedding day came to life because of Blurb!
"After countless searches for a place to create my wedding album I stumbled upon Blurb. The site is amazing and so easy to make custom! I am in love with the direct image print to the hard cover front and back. The book shipped fast and looks stunning in person!! The book quality is everything and more that i could have asked for. Thank you!"
Ads, ads and more ads!!!
"Paid over $30.00 to have one hardcover trade book made. When I received it, the first 8 pages were ADS!!! The book was almost destroyed in the process of removing the ads from the book. I am so incredibly angry that I paid for a premium service to only be screwed over with marketing and ads thrown in. This was supposed to be a love story written to the girl I have been in love with for the past 18 years. Blurb ****!! "
Based on Reviews I've read Before, I was pleasantly Surprised
"Based on reviews I've read before my purchase, I was expecting my package to be lost in the mail with no refunds or explanations, or, if it did come, a low quality book with poor photo-copied pages. I am happy to say I was PLEASANTLY surprised! My books came within a week of ordering it, with high quality pages and a glossy cover. Can't wait for the next purchase!"
No phone support
"I like blurb but am very frustrated that they got rid of phone support. You are SOL if you have a question. Email contact response time is hours and hours. "
Very happy with the final product.
"I felt like there were plenty of options with the templates provided. The format was relatively simple to use. I did have trouble with the software required as an interface with the Blurb products. The software crashed as photos were uploaded - I learned to save the project at every step because I had to force quit and restart so frequently.I also felt that a fair price would have ben 15%-20% less than what I paid in the end.However, that said, I was thrilled with the final product. Other than one page being slightly out of alignment, the photos were crisp, the text was in the correct format and the end result was a beautiful book.This was a gift and it was quite a hit."
Disappointing change of software
"New software tricky to use and book quality disappointing. Avoid"
Initially hesitant, pleasantly surprised
"I created a Mother's Day photo book for my mom and waited until the last minute to read the reviews on Blurb. I was honestly hesitant to finalize my order after reading some less-than-positive reviews but was going to use a 40% off offer making my order about $32 (including shipping and tax) so I thought "what the heck". I am thrilled with the final result. It took some time to ship, but it's beautiful, well bound, and exactly what I ordered. Well worth the $$ spent. I would highly recommend Blurb."
Bad quality print and e-book
"I ordered a few photobooks, printed on the ProLine Pearl Photo paper, and the print quality was far from acceptable. Image artifacts like bending in several images that printed fine with other professional printers.The pdf e-book quality was even worse and charging for it an impertinence.After 2 years of using blurb I cancelled my last order because there's no quality improvement on their side."
Good Luck I Guress
"I'm a re-seller of of Role Playing Games that my company produces. I've used Blurb for about 9 months and I've gotten the same quality and consistency with each order I make. In face the number 1 things the bookstore looks at when I ask them to carry my game is the quality of the book. And they all tell me the book looks outstanding.My order even got lost once with 6 books in it and Blurb replaced all 6 books for me.I agree they lack 100% in customer service. They offer little to know help in technical knowledge. I've had to contact the producers of my Book Software to figure out how to get certain things to work right with Blurb because Blurb expects you to be an expert in the book making process as well. I'm giving them 4/5 start because the end product was worth the hassle they put me through. And my customers are happy with the quality of the books as well. But maybe I'm a repeat customer dropping hundreds of repeat dollars a month into their company.But Blub, start taking care of your customer service better!! No excuse for this lacking!!"