• ADDRESS
    60060
  •  
  • BUSINESS HOURS
    7am - 5pm CST
    GENERAL PHONE
    855-289-9676
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    askzoro@zorotools.com
    SUPPORT PHONE
    855-289-9676

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Online Ordering

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Other

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Review History & Profile See full Rating history

Product & services pricing 4.06/10
Chance of future purchase: 2.81/10
Shipping & packaging: 2.86/10
Customer service: 2.50/10
Return/Replacement policy: 2.08/10
Click a star to Write a Review!
5/5
2018-03-23

Ladder I ordered

"Read reviews little worried.but have to say totally impressed.ordered 6ft.ladderwed nite online at 10pm.it was delivered Friday at 1130am.36hour turn time im very impresed.ladder in great shape."

Helpful Cool

1/5
2018-03-13

PRODUCT - WHAT PRODUCT - IT'S ON ITS WAY, I SWEAR

"SO8904658 - Ordered product on 2/21/2018, well it is 03/13/2018 and I've been waiting on-hold for over thirty-minutes to try to track down my order for the fourth time. Customer services reps very nice, but no body seems to be able to confirm when my order will deliver. Customer service - none! Very frustrating, won't order from these guys again."

Helpful Cool

1/5
2018-03-07

No iotem, no communication

"Ordered threaded rod and already 5 days late. Sent inquiry as to the problem, but rteceived response that they were busy and would contact me within 24 hours. here it is more than 24 hours later, and still no response."

Helpful Cool

5/5
2018-03-05

MANY OF THESE REVIEWS ARE BOGUS. ZORO IS BY FAR THE BEST RETAILER FOR TOOLS!

"My company has made several thousand dollars of orders with Zoro. We get the best price of anywhere when we wait for the 25% off coupon. The customer service is first rate. Every time they have made an order mistake, I got a refund/replacement item and I got to keep the mistaken item. I have even got to keep mistake items that were my fault!

IT IS BEYOND ME HOW ZORO WOULD EVER GET A BAD REVIEW! ALL RETURNS ARE FREE NO MATTER WHAT AND WE GET 90% OF OUR ITEMS WITHIN 24 HOURS! AND SOME OF THE ITEMS WE PURCHASED WERE PRICED SO MUCH BELOW THE 2ND LOWEST SELLER, IDK HOW THEY DO IT.

Thank you, Zoro. Don't pay attention to these BS reviews; I'm sure they are bogus.

"

Helpful Cool

1/5
2018-03-01

Shocking.

"I thought I would phone the sales team as I wanted to be sure of getting the correct item's. So I asked the salesman if they sold a liquid flux specifically for soldering stainless steel. He asked me if liquid flux was a brand name and if it was all one word. l new straight away that this company is run by people that haven't got a clue what they are selling. But the the frustrating thing is when I browsed there site they do sell one. I won't be ordering from them."

Helpful Cool

5/5
2018-01-12

Excellent customer service

"I ordered 12 inch muck boots. They came and I wore them but they seemed wrong. I checked the box and it said they were right so I wore them another day. Finally I measured them and realized that they were 16 inches. I called and first they offered to send a return shipping label. When I explained that I had been wearing them they just let me keep them and sent the correct boots. They were very helpful and polite on the phone and quick to resolve the issue. I’m a very happy customer!"

Helpful Cool

5/5
2017-12-23

First experience with Zoro - wary based on reviews, but tried them with excellent result.

"I needed a safety switch for home installation quickly, and Zoro came up in searches with the best price and indicated having the item in-stock. Other sellers indicated long lead time. Reading the negative reviews of Zoro, I was wary of trying them, but I saw enough positive reviews to give them a try. I got the best price available in online shopping, and the item arrived 1 day after I ordered it."

Helpful Cool

1/5
2017-12-14

Fraud credit card charges‼️

"Charged $2800.00 on my credit card on 3 separate occasions yesterday. I had never even heard of this company before this experience. Thankfully I caught these charges while they were still pending. Thieves‼️"

Helpful Cool

2/5
2017-12-13

Don't order anything like boots because if they don't fit you will have to pay the delivery to get them swapped.

"Annoying poor service every other company have a better return policy."

Helpful Cool

1/5
2017-12-12

Horrible

"Item was listed as in stock when ordered. Few days later notified they cancelled the order with no reason given. Went to the site and saw the item was now listed as not in stock. Cancelling with no explanation and no response to inquiry is unprofessional. Look up the reviews from independent sites and you will notice a pattern with this reseller. Buyer beware."

Helpful Cool

1/5
2017-11-29

Rip off swivel tile and grout brush in blue handle

"This brush is a rip off bec I paid $ 43.08 just for this brush & IT DOES NOT come with a handle ! I was even charged $5 for shipping/ handling! It was only placed inside an envelope bec it was light ! RIP Off. I'll never buy again in this company. I could have paid 1/3 the amount if I bought them @ amazon ! "

Helpful Cool

1/5
2017-11-28

The waiting game

"Waited three weeks for an order only for them to tell me that it will be at least another month before the manufacture might ships to me. The manufacture made it a back ordered item so they don't have to honor sale price. They will start making it again when sale is over. This is downright fraud on both the manufacture and Zoro tools. The substitution they offer is a cheap knockoff that is overpriced and won't work as the fittings are different size than the OTC.

Good Morning,

I wanted to let you know we spoke with the manufacturer for your fuel injection service kit. They informed us that unfortunately these are still on back order and did come in to complete the orders as scheduled. As of right now they are currently on back order until about 12/26/17. I apologize for the inconvenience this may cause as I know this is a needed item for you.

Please take a look at item G2057422, which is a Westward Master Fuel Injection kit: https://www.zoro.com/westward-master-fuel-injection-kit-48-pc-1ekd2/i/G2057422/?q=G2057422
This item is $402.68 and we would be happy to honor the promo code used on your original order for 25% off which would bring the item down to $302.01. This item is currently in stock and would ship out within 24 hours of placing your order.

Please call our Customer Service team at 855-289-9676 to discuss if you would like to keep your order as is and wait for the back order item to ship, or if you would like to cancel the back order and order another item, such as the one listed above.

If you have any other questions or concerns please call our Customer Service Team at 855-289-9676, Monday-Friday 6AM-9PM CST and Saturdays 7AM-5PM CST or email us at askzoro@zoro.com.

Thank you,

Molly
Zoro Customer Service
855-289-9676
"

Helpful Cool

1/5
2017-10-31

Awful service and inventory status on site is a lie

"Repeated problems with "in stock" items not really being in stock. Their backorder estimates (at least with some products) are waaaaay off - waiting well over a month. The main product I used to order from them I now have a custom version of produced for me and sent from China - and it is typically faster than ordering "in stock" items from zoro.

If you order 20 of something and they ship you 2 units and say the rest are backordered, no refund on this shipping cost of the remaining units if you choose to cancel.

I've also had the same problem as another reviewer multiple times, with coupon codes sent to entice me to finish checkout that just plain don't work and that they will not honor.
"

Helpful (1) Cool

5/5
2017-10-30

i love espensive water

"it tast gooot i recccoment 11/10 very gud, go buy, $6000 is cheaup for my espensive life styel muy bueno#ad #ad #ad #ad #ad"

Helpful Cool

2/5
2017-09-28

Doesn't Honor their own offers.

"While we have ordered here many times with some discrepancies. We had a unit in our cart for a few days waiting on an upcoming discount. I began receiving emails from Zoro that an item was in our cart and they were offering a 15% discount code to complete the purchase. When we tried to checkout it would not accept the code we were given. We contacted customer service and was told they couldn't discount the item. Why offer something you can't honor and not take responsibility for your own error? For this reason we offer the Below Average rating!!"

Helpful (1) Cool

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