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Stores > Zenni Optical
  • Zenni Optical Zenni Optical Elite Status
    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing --/10
    Chance of future purchase: --/10
    Shipping & packaging: --/10
    Customer service: --/10
    Return/Replacement policy: --/10
Voice your opinion! Review Zenni Optical by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-11-21

GOOD FINAL RESULTS

"On balance , after early 'hiccups', service was excellent and product was good. Customer service people were first rate. "


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Verified Customer
Rating 10/10
5/5
2017-11-21

Great value for money

"I buy new glasses once a year. I am paying 20% of what I did 10 years ago for glasses from regular retail even after their discount. My advice to any buyer is take a pair of glasses you like - take the measurements - then buy from Zenni. This way you will get the right size. I have graduated lenses - and these are particularly expensive to buy from regular retailers. Once you have your prescription in you can save it for future purchases."


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Verified Customer
Rating 10/10
5/5
2017-11-21

Great glasses at a great value!

"The quality is great for the value! "


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Verified Customer
Rating 10/10
5/5
2017-11-21

Supportive

"I called with questions about my order. All went well."


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Verified Customer
Rating 10/10
5/5
2017-11-21

Great quality and fast delivery

"Great quality lenses and frames."


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Verified Customer
Rating 6/10
3/5
2017-11-21

Processing needs work

"Expedited shipping did not get processed as selected.
Printable online invoice does not contain date of service; had to copy paste three parts of invoice to insurance co.
"


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Verified Customer
Rating 8/10
4/5
2017-11-21

Nice.

"It was very good. Shipped fast"


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Verified Customer
Rating 2/10
1/5
2017-11-21

Misleading with terrible customer service

"I ordered my son a pair of glasses from the kids section. When they came in they were completely oversized. When I called to address the issue I was told that the glasses I ordered did not come in kids sizes although they were being advertised in there kids section. I was told to send them back at my expense to receive credit for when and for my trouble they would give me a discount code for free standard shipping on another pair. Meaning I paid full price for glasses and added multiple upgrades also paid for shipping and would be responsible for paying another shipping cost to return their screw up just to receive 1 free standard shipping code. I am beyond livid. "


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Verified Customer
Rating 10/10
5/5
2017-11-21

a second great pair of glasses from the Z folk

"great selection... good price... superb service. second pair i've purchased from them.

p.s. Zenni was recommended by my ophthalmologist
"


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Verified Customer
Rating 10/10
5/5
2017-11-21

Great quality at a good price

"Zenni provides very good quality at a reasonable price.Before buying here i used to have my glasses done a a local optical which it was very expensive and they use to wear out very quick mostly the lenses but the glasses from zenny are very strong no scratches after two years and i dont treat them very well!!"


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Verified Customer
Rating 8/10
4/5
2017-11-21

"customer service is awesome. But my glasses are to big. So I can't wear them. "


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Verified Customer
Rating 2/10
1/5
2017-11-21

Lens were incorrect

"Carefully filled out detailed questions re prescription only to receive both pairs with incorrect lenses. Called Zenni and they refused to pay to send glasses back with a copy of the doctor's prescription even tho error was Zenni. Will send back, and pay, but will not do business with them again. Too much of a hassle."


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Verified Customer
Rating 10/10
5/5
2017-11-21

Customer service and product review

"The experience was quick, cheap and painless. More importantly, the end product was perfect! "


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Verified Customer
Rating 10/10
5/5
2017-11-21

First timer

"Great time choosing my glasses; good selection and I'm glad progression lenses were not an issue."


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Verified Customer
Rating 10/10
5/5
2017-11-21

Great first experience

"Shopping was easy, prices were great and the shipping was pretty quick. I'll order again and have already told people about it."


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