We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Zappos
  • Zappos

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!


    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Zappos by clicking a star below.
Rating 2/10

"Zappos sent used shoes to me. I will not deal with them again. Another lost customer. "

Rating 10/10

"I love, love, love Zappos. Free shipping and next day delivery are awesome . Returns are extremely simple and also free. I shop Zappos all the time. Also, they have a great sense of humor! Selection is huge and customer care can't be beat."

shirleyjohnson001's Avatar

Houston, Texas
Rating 2/10

"I was not happy enough about the shipping service of zappos. I ordered 3 pairs of boots and the orders came after 2 weeks. That was long enough for me and I need to use those earlier than the 2 weeks time I've waited. Yesterday I got this new shoes boots Fullara Boots Schutz Schutz Fullara Boots http://www.robecart.com/whats-new/shoes/boots/Fullara-Boots/Schutz/Schutz-Fullara-Boots/869 I ordered this a week before. Do you have any idea, which show can be fit for it?

Rating 10/10

"Great product!
Very fast shipping
A+++++ customer service
I will be buying from you again!

Rating 10/10
ResellerRatings.com TOP REVIEWER!

"Have ordered from Zappos many times without issue. Some of the best customer service I've come across."

Rating 10/10

"Zappos is hands-down the best. I've ordered from them dozens of times, and always end up pleased with my experience. Orders ship quickly, arrive with the correct items in perfect condition and any exchanges/refunds are completely painless. I wish every online company out there copied the Zappos business model. "

Rating 10/10

"I've bought tons of shoes from Zappos, and all I have to say about them is that they have THE best customer service I've ever encountered! Products always arrive within a day or 2, returns are very easy, and also free, and the people are wonderful to deal with if you have to call them. I highly recommend them!"

Rating 10/10

"I ordered a pair of Merrill shoes that were on sale for $20 off AND free shipping on 6/26! I figured because of the free shipping I'd be looking at about 7-10 days before I saw the shoes. I check the porch everyday as I leave the house and never saw the package. On 7/2 I looked to see where in the pipeline the order was and it said it had arrive on 6/27! I called and talked to Wanda, who could not have been nicer, and without a question ordered me another pair of shoes overnighted. I got them the next day. Wow! You just don't see customer service like that anymore, and I love the shoes and they fit right!"

Rating 2/10

"Zappos held an event called the "Hoedown" a month ago at their offices to clear some inventory. I was deciding between two air mattresses - one with a memory foam topper, and one without. I decided on the more expensive memory foam topper. Got home, opened the box, and there was NO memory foam topper. I contacted Zappos about a return/refund/exchange credit... they said, "SORRY! You knew the event was final sale!" I understand final sale events, however, I agreed to pay for something that I did NOT receive. For a company that focuses on customer experience, I am VERY disappointed in their efforts to remediate the situation and will NOT purchase from Zappos again. That says a lot, especially because I am a local Las Vegan, where Zappos is headquartered."

Rating 4/10

"You have a good chance of receiving a used pair of dirty shoes, and paying full MSRP for them. This happened to me, and will not happen again. Prices are not competitive. Used shoes should be sold at a discount."

Rating 2/10

"Worst CUSTOMER SERVICE EVER. Anette, the rudest customer server ever. Wrote my name with lower cases. Left without saying goodbye. Not just working unprofessionally, but even as a human being, she does not respect other people. REALLY RUDE. do not count on their help."

Rating 2/10

"Zappos is the worst company to deal with. They do not price match and Zappos price on the boots were $100 more than Sierra Trading Post. They said they don't price match but they would make an exception for me. I gave them a link to to Sierra and they said it's the wrong color and would not price match. They are a lousy company, do not deal with them. You can find boots and shoes way cheaper at other places."

Rating 10/10

"Love Zappos! Great company!"

Rating 8/10

"My shoes arrived in a timely fashion. I ordered clothes too and they arrive the next day for free because of a promotion they were running. Very pleased with my ordering experience. Recommended seller."

Rating 10/10

"I never have had a problem with Zappos, even when ordering during the holiday season. They make buying and returns very easy and they always meet shipping expectations. I will of course be a return customer."

+ Read user comments

Learn about Our Reviews

Share Zappos's store rating

Zappos is not a merchant member. If you're this merchant, learn more!

See all Merchant Members »