• ADDRESS
    68502
  •  
  • BUSINESS HOURS
    8:30-5:30 M-F
    GENERAL PHONE
    402-466-2090
    FAX
    202-478-2870
  •  
  • SUPPORT EMAIL
    service@xoticpc.com
    SUPPORT PHONE
    877-289-9684

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Review History & Profile See full Rating history

Product & services pricing 7.5/10
Chance of future purchase: 8.61/10
Shipping & packaging: 8.51/10
Customer service: 8.69/10
Return/Replacement policy: 8.26/10
Click a star to Write a Review!
5/5
2018-05-15

Wonderful Experience

"White glove treatment all the way through the process including individual follow-up and a flawless upgrade to the base machine."

Helpful Cool

5/5
2018-05-12

You can never go wrong with XOTICPC.

"You can never go wrong with XOTICPC. Professional and always do Great work! "

Helpful Cool

5/5
2018-05-12

Excellent customer service, great computer

"Over the few months I had been in the market for a new laptop, I had come to the conclusion that I would go with XoticPC because of pricing and customer service reviews. I'm glad to say that my experience was the same.
My first order I placed was marked End-of-Life, because the manufacturer (MSI) stopped making the model. The people I spoke with about it were very polite and worked with me, and while I wish there could have been a little more to be done to honor the specifications I ordered at the price point, I understand that this is set by the manufacturer for the most part. Because they were willing to give a couple free upgrades as consolation for the trouble, I was able to order a very similar model (ended up with a configured MSI GP62M 7RDX Leopard), and even overclocked the GPU to make up for the drop from the GTX 1050 Ti to the GTX 1050. Not only did the laptop come in excellent condition, but the benchmarks are great and the burn-ins have made for the most stable system I have ever used. The customization I made to it (added an SSD C:/ drive, IC Diamond cooling, GPU overclock, and copper heatpipes) all work great, and compared to my old laptop (HP Pavilion dv6 with a GT650M in it), this thing can not only run graphics much higher (~50FPS on Overwatch on Ultra settings vs. ~15FPS on Overwatch on Low settings), but it barely even gets warm to the touch even after hours of intense graphics and CPU use (Cities: Skylines can become a bit of a beast to run with mods). And with the MSI Afterburner and fan modes, as well as the XoticPC burn-in, I haven't had so much as a stutter with the way this thing runs.
All in all, I'm very happy with my new laptop, and the only advice I have for any prospective buyers is to be careful when ordering anything a generation old, since the manufacturers may suddenly stop making that model (like they did with my first order with the 7th gen i7). Even if you do get an EOL order, XoticPC will work with you to find a similar model. Even their after hours sales agent sent me a list of comparable models within 10 minutes of talking on the phone!
"

Helpful Cool

5/5
2018-05-11

Couldn't be more pleased with the experience!

"Fast friendly service. Frequent email status updates. Order was accurate. What else is there?"

Helpful Cool

5/5
2018-05-11

Smooth, like a supermodel's backside.

"The process of selecting and configuring my system couldn't have been easier and it arrived much faster than I expected! Once I had my configuration decided I did some shopping around among competing sources and couldn't beat the price or the quality of the system! Other sources lacked important components, were priced higher, or both."

Helpful Cool

5/5
2018-05-11

Great site, definitely recommend

"I have only good experiences with XoticPC. Specifically Emily who assisted me with my purchase and my customer experience. There was never a moment where I couldn’t ask for an apt and precise response to my questions or concerns. I bought the new aero 15x via XoticPC and I love all the extra options the site provides when you build your pc. Definitely would recommend to others. "

Helpful Cool

5/5
2018-05-10

Great Customer experience

"Very Impressed with communication, I never had to wait long for a reply to any question. on website based live chat or via email.
Both pre & post sale support has been excellent.
PC was setup & running when I got it (I hate installing windows) & the hardware test results were in a word file on the desktop.
Would recommend.
"

Helpful Cool

5/5
2018-05-09

Great Experience

"I ordered a Sager NP3132 (CLEVO N130WU) via XOTIC. Order went smoothly, delivery was a little bit quicker than projected. Laptop is turning out to be a good fit for my needs. The price of the laptop was competitive if not the best price I could find.

All in all, order went really well and I plan to use Xotic again.
"

Helpful Cool

5/5
2018-05-07

Always excellent service!

"This will be my 2nd laptop I've ordered from XoticPC. Their services are the best. Prices are always fair and often lower than compeitors. You always get more machine for the money. Will always order my laptops from them!"

Helpful Cool

3/5
2018-04-29

Serious problems shipping overseas

"I have decided to pay extra money for rush build and for express delivery options. After reading info during the order I was left with the impression that the item is expected to be delivered in 1-7 days. Disclaimer: in the end I have received the item after 40 days.
I understand that XOTIC PC is a US-based company and they don't have a presence in New Zealand where I ordered the item, and their support did try to assist me when shipping problems started popping up, but unfortunately in the end I had to go through lots of interactions with government and customs myself. All my experience interacting with USPS (delivery company XOTIC PC uses) was hands down horrible because in order to contact them you need a US local address that I clearly don't have and I have not received any assistance from them whatsoever.

I specifically was willing to pay more money just to get the laptop ASAP, but in the end I had to wait far longer than I expected to. I understand that shipping items to country where you don't have any legal presence can be tricky, but I think it's imperative to give customer realistic estimation of how long it's actually going to take to deliver the item to them. If I knew from the beginning that it might take more than a month, I'd definitely go with some local option instead.

Once again, the support team did what they could: they were very polite and tried to be helpful. However, that was not enough.

Finally my relatively low rating of 3/5 is only due to shipping issues. If you are within the states and don't have to do with local delivery branches, customs, etc, then it might be completely irrelevant to you.
"

Helpful Cool

5/5
2018-04-26

amazing service

"Great service, emily who help me was quick and apt to answer and assist all my questions as well as updated me on the status of my order and shipping information."

Helpful Cool

5/5
2018-04-25

GIGABYTE AERO 15X V8-BK4

"The experience overall was pretty solid. The team worked fast and answered my questions promptly.

When it comes to the device, it I am enjoying it so far. The performance, screen and battery time is top notch, however, when it comes to the keyboard, sometimes multiple key presses are not registered which is very annoying.

It also came with a CD with aero 15 utilities, but the laptop has no pc drive??
"

Helpful Cool

5/5
2018-04-23

Amazing crew

"I wrote a review before and im going to write another one .. Ordering a computer thru these guys was the best idea ever... Despite the banking issues ive had (my fault not theirs) the whole process has been easy going... They answer any and all questions my pain in the **** self had to ask... And going above and beyond to make sure i got things that i needed without spending any extra money and getting my pc setup the way i wanted.... Big thanks to Landon ( my go to guy) Emily B...Jake M. and Eric F. You guys made it easy to get this beast built... To the people building the pc... I cant wait to see what you guys come up with on the hardline waterloop... Im stoked...
"

Helpful Cool

5/5
2018-04-17

I got exactly what i asked for.

"I found XoticPC online by searching for a local computer store and looked at there site and it is very well made. I would have done more customization to my laptop that I ordered but I didn't have the time otherwise I would of gone with a wrap on mine. They offer a lot of graphic customization as well as some upgraded cooling which I did and many more options. I opted to pick it up at the local facility since I was in town, you just have to leave a note in the comments. overall I think it took about 4 or 5 days total and when i had a question and called they were super friendly and knowledgeable. "

Helpful Cool

3/5
2018-04-17

Gigabyte Aero 15x

"I purchased this laptop from their website on March 16th this year and I must admit I am very disappointed and displeased. The laptop which now a month old although it arrived two weeks after the order,is having sound issues in Windows 10 pro. The speakers do not work when the system is shudown overnight. However when I plug in the headphones everything works fine. Speaking to the service expert I was advised to resert the computer by holding the power switch for 30 seconds unplugging everthing from the computer as well as the power adapter. Issue not fixed. It is a shame and a waste of $2000. I also paid an extra $15 to geat a clean installation of windows without blutware that was not done as well. Never buying from this company again."

Helpful (1) Cool
xoticpc's Avatar
xoticpc from Xotic PC has responded
Posted Apr-19-2018

“Hello and thank you for your business. We regret that you are still having trouble with your machine. One of our Customer Loyalty reps has been working to contact you to help troubleshoot the issue further or to setup an RMA to get it back to our facility for repair. We are positive we can come to a solution that you will be happy with and to show you we are more than a one star as you rated us.”


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