• ADDRESS
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  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
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  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    n/a

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile

Product & services pricing 7.14/10
Chance of future purchase: 8.31/10
Shipping & packaging: 7.84/10
Customer service: 8.09/10
Return/Replacement policy: 7.97/10
Click a star to Write a Review!
5/5
2018-07-18

"Great experience.
Love the item.
Perfect fit.
"

Helpful Cool

5/5
2018-07-18

Great quality

"Easy experience. Great quality clothes. Fast shipping. "

Helpful Cool

1/5
2018-07-18

Items not received

"Sadly, I have still not received my order, placed on June 24. I called to ask for an address change and I was told it was too late. When the post office couldn't deliver to the wrong address, package was sent back to WHBM. Still no refund or answers on how to forward to the correct address. "

Helpful Cool
Audree_'s Avatar
Audree_ from White House Black Market has responded
Posted Jul-19-2018

“We are disappointed to hear of the inconvenience you have experienced with your online order being shipped to a previous address. Our tracking does indicate the package is being returned back to us. Please contact us at 877.948.2525 to verify your address so we can re-ship this order to your correct address. We look forward to speaking with you. Thank you. ”


5/5
2018-07-18

I always have a good in-store experience.

"WHBM makes quality clothes. The sales people always have helpful suggestions and oftentimes the products look much better in person than they do online."

Helpful Cool

5/5
2018-07-18

Great products and customer service

"Great products and customer service "

Helpful Cool

5/5
2018-07-18

First time

"I love all my items I received. They all fit great and were of great quality."

Helpful Cool

2/5
2018-07-18

WHBM Returns are horrible

"I love shopping at this store, their clothes are cute and their prices/sales are decent. Their returns, however, take forever! I think that (like most retailers I shop), you should be able to fill out a return online and once the return is sent back, a credit is made to your account. This would make shopping at WHBM a much better experience."

Helpful Cool
Audree_'s Avatar
Audree_ from White House Black Market has responded
Posted Jul-19-2018

“We always strive to promptly assist our customers with returns and we apologize the time for processing is longer than expected. We appreciate your feedback and have shared your comments with our Leadership team. Thank you for being our valued customer.


1/5
2018-07-18

refund

"refund is taking too long"

Helpful Cool
Audree_'s Avatar
Audree_ from White House Black Market has responded
Posted Jul-19-2018

“Thank you for your feedback concerning the return process. We always strive to promptly assist our customers with returns and we apologize if the time has been lengthy. Please contact Customer Service at 877.948.2525 for the status of your return.


5/5
2018-07-18

Friendly

"Unfortunately most of my package was was stolen sometime during shipment the women who helped me was sympathetic and tried to help me repurchase the items that were stolen. Unfortunately they were out of stock. The items were also going to be my mothers bday gifts. "

Helpful Cool

3/5
2018-07-18

Size

"Size was not true to size chart"

Helpful Cool

1/5
2018-07-17

Disappointed

"WHBH cancelled my order without telling me. I only found out when I called to checked out order. "

Helpful Cool

No Avatar
cxc2
cxc2

Verified

5/5
2018-07-17

my review

"
always excellent. No store in my community so I order online. Items arrive in timely fashion and returns are processed with speed and efficiency. I will continue to shop at BMWH.
"

Helpful Cool

5/5
2018-07-17

Excellent!

"Sales person was very friendly, attentive, and even helped me order a pair of cropped pants."

Helpful Cool

5/5
2018-07-17

Awesome Blossom

"I love this company they process everything so quickly and I have not been disappointed by any one item. Love WHBM"

Helpful Cool

5/5
2018-07-17

Awesome Sauce!

"It was perfect it’s no issues. "

Helpful Cool

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