Everything was as I expected. Superb.
"The delivery was on time. Excellent packaging. Very nice delivery men."
Could not ship correct all bookshelf parts in 4 tries...
"We ordered two large bookshelves. Both came with parts missing. We ordered two more sets, also came with parts missing. We has scheduled a handyman to help install - totally wasted his time and had to pay for his fixed fee. We were promised a manager would call, to inform us about when the missing parts would arrive. The call never happened. We called again, and were promised follow-up. Again nothing happened. Total incompetence. At least they were kind enough to send FedEx to pick up the 4 large boxes. We had to repack everything. Wasted 4 weeks with them... So,w went Houzz - Everything came correct the first time.Won't make this mistake again. "
Excellent customer service
"I contacted customer service with questions about a farm sink I was considering. The person I spoke with was very knowledgeable and made the ordering process very easy."
Would definitely use Wayfair again
"I ordered 4 Interdesign Houck shower caddies that use suction cups to hold up the trays for storage inside a shower. Not only did the product work well, but the shopping experience was hassle-free."
Outstanding customer service
"I'll be honest, I don't often take the time to write positive reviews. It's usually when there's a major problem that I take the time to write one. But I have to share that I've had an excellent customer service experience from Wayfair during my home renovation. I've purchased many items from the site, from vanities to cabinet knobs, and in many cases I've had questions about the delivery or my order. They actually pick up the phone and want to help! I've ordered several items from Home Depot, Lowe's, and other sites as well. I'd say that Wayfair has provided the best experience by far. "
The perfect tree for cats and cat owners!
"I ordered this great cat tree as a Christmas present for my two cats. It remained in the unopened shipping box until today because I was certain that it would be difficult to assemble. The assembly did take awhile, but it wasn't difficult at all. The cats were on it before I got the second level attached. They love it, and so do I! It is a sturdy, interesting and challenging tree for my cats to climb and play together; it provides good exercise as well. This was a smart purchase, and I highly recommend it to anybody who has active or inactive cats. The price was reasonable, delivery was on time and the tree was in excellent condition."
Why ask for a phone number if the delivery folks aren't going to call?
"I ordered a sofa for my daughter's new apartment. It was to be shipped via FedEx and they asked for her phone number so they could call ahead to provide a delivery window and make sure she was home to receive it. She was home all day waiting for the phone call, but finally had to leave for work. She found a tag on the exterior door to the building that FedEx could not get in the building to deliver the sofa. She called the number on the tag to set up a new delivery, and the exact same thing happened again and again! After the 2nd delivery attempt, I called to complain that the FedEx folks did not call for my daughter to beep them into the secure building, and FedEx replied that their delivery folks do not carry phones, so they cannot call! The sofa was returned to the main distribution center 30 minutes away. My daughter had to drive to pick up the sofa and lug it up to her apartment alone.The sofa, however, is great. My daughter assembled it herself and is very pleased with it."
Fast delivery, comfortable mattress
"Bought for my spare room for when my 230 pound son visits. He finds when sitting on the edge it doesn't spring back fast enough, but once he's laying down, sleeping is fine."
Awesome did not take long to get it. Just what orderedI
"Great fast accurate highly recommend. Will do again"
Good product and I had a reasonable price
" I had some wood funny situation I'll see my sofa bed I wanna in December and for some reason I've gotten missing from The warehouse to the sender and they have to replace it and I haven't received it as yet it estimate time to reach me is Monday feb 5"
"My experience was great BUT the storage benches were VERY cheap quality "
Hard to find - bedspreads
"I'm so glad they are still making bedspreads. This bedspread's color was true to the picture and it fits perfectly. I bought the king to fit a queen. I wanted the spread to go to the floor which it does. The quality is spot on. It is medium to light weight. Thanks Wayfair for carrying bedspreads."
On The Ball
" I have ordered quite a few items already and I have yet to be disappointed. Deliveries are always when expected at my door. I'm stuck on Wayfair................:) Their always on the ball..........."
Preferred for choice and selection
"Wayfair is our go-to site. They have quality items, ample selections, and reasonable prices. That's important to us all! If there is a problem (could be a wrong color tone, our sizing was off), we can get resolution without a hassle. Yes, good customer service experience on this end. Our packages arrive within the time frames check-out dictates, and sometimes earlier. Only one minor bang-up packaging event (inside), so their packers should be acknowledged for a great job, unlike the slop we get from other vendors. We are often asked where our items were purchased, so that's another support for our preference."
"Always satisfied with delivery , set up instructions assembling easy "
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