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Stores > Wag.com
  • Wag.com

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Wag.com by clicking a star below.
Rating 4/10

They offer discounts they don't honor

" For three years I was a loyal customer at wag.com. As of this morning I am no longer a customer. They were offering $15 off for purchases of $75 or more. I made my purchases and when I went to check out there was no discount. I called them and was on the phone for 20 minutes before she figured out that I did not have enough "qualifying" items in my basket. They said dog food didn't qualifiy as a pet item. Apparently, the "qualifying" items that you could purchase were so limited. I switched to Chewy.com and my dog food, same brand, was $10 less. "

Rating 10/10

"Nothing but the best for my cats and me,

Just went online, even got the app. They are the best!

I made everything automatic, every month I'm getting the food and the litter delivered. They even e-mail me to let me know if I want to delay the delivery...

Rating 4/10

"wag's PRICES are OUTRAGEOUS!!!!! i thought i was getting good buys on everything. the cat canned food was fine - BUT I have been paying twice the price for a few years for litter!!!!! - - - - here is the price i pay for 20lbs of Fresh Step clumping kitty litter - 20 lb = $20.27- - - - -//- - -Here is the price at Petco (you can order from them, also) - 20 lbs. = $10.99 // 25 lbs. = $12.99 // 42 lbs. = $23.49 "

Rating 2/10

"I've used wag.com on a number of occasions over the last year. The first few orders were fine (EVO EVO 95% Turkey & Chicken Canned Cat Food) , then I went back to order more cat food and the price listed was $50.47 for a case of 24. WHAT! That is considerably more than the $33.99 I paid two weeks ago! After reviewing my previous orders I saw that I had been charged a different price each time I've placed an order. I have been monitoring their site over the last two months and the price keeps fluctuating between $35 and $50 for a case. I have contacted customer support three times to find out the reason for the constant up and down of prices, and they have yet to answer me. I can see a buck or two price difference based on availability, but $15? They are raping their customers. I advise you to shop around."

Rating 2/10

"Ordered on a Wednesday and promised delivery by Friday....Monday here and still no delivery. Called customer service upset because I needed what was ordered for my dog over the weekend. Only got sorry we will track it for you. Duh even I can do that but at least I should of been credited back my shipping that I paid. Will not be doing business with them again. Price was same as other sites I ordered through them thinking they would be quick as promised."

Rating 2/10

"wag.com prices are not competitive, make sure to search other sites/stores before purchase because others sell the exact same items at 30%~50% lower price. Flat rate shipping 7.99$ also ridiculously high (free shipping if $49+ but really hard to fill up to that # because everything is more expensive than other retailers), I do not recommend this website."

Rating 10/10

"I am so glad I placed the order. I was a little hesitate to order from this website because of the previous reviews I had read.
The order was received in the 2 days like they stated. I opened the box and the first thing I did was check the cans for dings and then the expiration date on the food. Well the cans are in perfect condition and the expiration date is 2018.
I feel confident in ordering from this company again.

Rating 2/10

"I tried to return two items that I was unsatisfied with and they would not take them back, even though the items were in perfect condition. I just didn't have the original packaging.

If "complete (customer) satisfaction" is their "top priority" they should be able to make exceptions for people who spend a lot of money on their website. I would have continued to do so for years had I not been so repulsed.

They should revise their return policy to say that retention of profits is their top priority.

If I could give wag.com zero stars here, I would. Don't waste your time with wag.com. Chewy.com is the way to go. Excellent customer service - I bought a couple of things over the holidays that didn't work for my dog and instead of taking them back they told me to donate them to my local shelter. So kind and selfless of them!

Rating 2/10

"Ordered 2 bags of Hills prescription cat food. When I get the food it has an expiration date in 5 months. I get the same exact food from my Vet, and it has an expiration date good for over 1 year. I contact Wag.com and tell them I don't want this old food they have sitting on their shelves. They told me to bad it is a prescription and I am stuck with it. Obviously this company makes money by selling old getting ready to expire prescription food. "

Rating 2/10

"I DO NOT recommend this company...I have had several issues with them. One being they do not have the right pricing on the website for the size food they have listed and ended up charging me for a 23 lb bag of food but only sent a 12 lb bag of food. I have 2 big dogs and within a week or so they go through 12 lbs of food. They wouldn't work with me and give me any credit back and make it right. I will not ever buy from them again!"

Rating 10/10

"Just received my order of a 35 pound bag of dog food. It arrived in two days just as they said it would. The order site worked very smoothly and I am very pleased with my transaction with Wag.com"

Rating 4/10

"I have ordered cans of dog food from Wag twice now. Both times I ordered byNature. We're very happy with the dog food itself but each time my order has been filled the cans I receive look like they have had a few bounces on the floor first. The cans are seriously dented and dinged. I ordered the same dog food from another company online and the cans were all fine. Does Wag fill their online orders with damaged goods? Pricing is fine and delivery is great but I hate feeling like I'm getting seconds and perhaps spoiled food if the can is ruptured in some way."

Rating 10/10

"I recently made my first order. The pet food is 20% off for new customers (with code SAVE20) and it came to $37.59 for a 30lb bag of Taste of the Wild. That is an excellent price for that brand, so I am pretty happy with it. The shipping was fast and free, I am sure I will be buy from here again."

Rating 6/10

"I am copying an email thread with wag.com today.

Hopefully someone in the executive offices at Quidsi and or wag will read this and contact me :


Please call your warehouse to verify wet food went out. I need it today. I modified order TEN minutes after forgetting to add litter yesterday. Litter shows out for delivery. UPS just told me they show cat food not picked up yet. This happens with wag time after time after time. Please contact me ASAP to let me know the status. Once again I have to walk downtown to get cat food. I use wag as I don't have a car here in a Jersey City and these screw ups waste my time and defeats the purpose if using your services. Perhaps I should write a review to let others know as well so they don't have to experience this over and over again. Not to mention the numerous times we have received damaged goods or fed ex leaving pkgs outside that get stolen.

Can I bill your corporation for my time wasted constantly clearing this crap up?

Again, I'd like to know ASAP where the cat food is and if it's not coming today.. WHY?




Hello Adam,

Thank you for reaching out to us here at Wag.com.

I am so sorry for any trouble that you are having with your deliveries from us. I understand that you order with us for convenience and for our fast shipping of your furry friends supplies, and that it defeats the purpose when there are delays or there are other issues. I know that you need this food for your cat ASAP, so I will check into this for you right away.

Adam, I have pulled up your order and I see that we shipped this out yesterday for delivery today, 2/12. Your order is estimated for delivery today by 8PM with UPS. Please keep your eye on the tracking info for any updated scans: The scans have not been updated as of yet, but this package is not lost unless it is past the expected date of delivery. There is no indication that your order has been delayed.

Have you reported these problems in the past with us? These types of issues are not the norm around here and if you consistently are having trouble, then we absolutely want to look further into this for you and get this taken care of. We work closely with our carriers to address any and all issues that affect our customers.

Again, I apologize that you've had trouble in the past with deliveries from us. We know that we are heavily relied on for supplies for your cat, and we always want to make sure that you have what you need. If you need anything else, please let us know.

Enjoy your day, Adam!

As always, if you have any additional questions, comments or concerns please do not hesitate to reach out to our 24/7 Customer Care team. Our fab team can be reached at 1.866.746.7924 or at customercare@wag.com.

Take Care,

Customer Care Team
Wag.com, a Familyhood site

There are EIGHTEEN problems resolved if you look at our account!!
That's an incredible waste of my time.
The litter just got delivered. The driver said other pkg. not coming today because the scan is done the night before it's out for delivery and wet food pkg has not been scanned. Again and ASAP please call your warehouse and find out what happened THIS TIME.

I would like someone from your presidents office to call me.

On Feb 12, 2014, at 1:08 PM, Wag.com Customer Care wrote:

Hello Adam,
Thanks so much for taking the time to get back to us today. Although I wish it were under better circumstances, I hope you're having a wonderful day and are anticipating an exciting weekend ahead!

After looking into your order, I can confirm that your Friskies Classic Variety Pack is due to arrive to you anytime today before 8PM. I can also confirm that our Fulfillment Center has shipped out your package but unfortunately UPS has not updated your shipment status at this time.

If you would like to call our CEO you can contact our corporate office at 973-509-5444 and our receptionist will route you to the appropriate department. Adam I hope I was able to answer all your questions today and should you have any further questions or require any additional information, please feel free to contact us at 1-866-746-7924 or CustomerCare@wag.com.

Thanks so much for your business and have a great day!

Michael M.
Customer Care Team
Wag.com, A Familyhood Site
Sent: Wednesday, February 12, 2014
01:18 PM
To: Wag.com Customer Care
Subject: Re: Order Number

The # you gave me goes to automated system which asks you if you want to speak with customer service. This is so indicative of how I have to waste my time.

WHO is the President of Quidby and what is the #?
Hello Adam,

Thanks for following up with us. I am so sorry for the delays you have been experiencing on those recent orders. It is definitely not our intention to cause you any inconvenience, and I apologize if we fell short of our initial shipping estimates. When delays do happen, we do everything in our power to resolve the situation to the best of our abilities. Unfortunately, due to the unpredictability of weather, traffic, and order volume, we are never able to guarantee an exact delivery date. We do everything we possibly can to get your orders out as fast as possible, although I understand that sometimes mistakes do happen.

If you would like to contact our corporate office, you will need to call the number that Michael provided, 973-509-5444, and speak with the receptionist between the hours of 9:00 a.m. - 5:00 p.m., Monday through Friday.

Please feel free to contact us again in the future should you need additional assistance. We can be reached anytime, 24 hours a day, 7 days a week at 1-866-SHOP-WAG (1-866-746-7924) or via email at CustomerCare@WAG.com.

Have a great day!

Customer Care Team

Wag.com, a Familyhood site

Rating 2/10

"Ever since they raised their shipping cost it isn't worth paying for the already over price products. Before I would since I justified gas cost to driving to buy it but not the case anymore."

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