• ADDRESS
    60606
  •  
  • BUSINESS HOURS
    7:00AM CST - 12:00AM CST 365 days of the year
    GENERAL PHONE
    866-848-8499
    FAX
    866-203-6177
  •  
  • SUPPORT EMAIL
    support@vividseats.com
    SUPPORT PHONE
    866-848-8499

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 7.56/10
Chance of future purchase: 8.19/10
Shipping & packaging: 8.48/10
Customer service: 8.95/10
Return/Replacement policy: 7.75/10
Click a star to Write a Review!
5/5
2018-09-18

Awesome

"Knute my customer Rep was fantastic and couldn’t have had a easier time buying my tickets."

Helpful Cool

4/5
2018-09-17

Re: My Bruno Mars tickets ( Wells Fargo)

"Hi! I never had a problem until tonight when I tried to order my tickets on line using a different credit card! It kept saying my card doesn’t match my address! So I called Vivid seats and Luis helped me purchase them! I was very upset at first bc I thought why age they charging me $1.00 on my credit card! Without me not even completing my order! So I called my card company and Vivid Seats answer Luis helped me! I hope it doesn’t happen again if I purchase another time.."

Helpful Cool

5/5
2018-09-17

Helpful & Courteous

"I had a wonderful experience when I called Vivid Seats to purchase NFL tickets. The representative was helpful and very polite. It was a great experience and he made it an easy transaction."

Helpful Cool

5/5
2018-09-17

Amazing

"Angel did a great job helping find great tickets for Hell In A Cell. I will always get my tickets from Angel, He knows what he is doing and y'all need to give him a rise!!! It was a great show and I'm really glad he was able to get me some really great tickets so thank you angel."

Helpful Cool

5/5
2018-09-17

surevey

"I had a great person Mohamed that help me thru everything step by step and was very good and patient with me as I was a first time buyer"

Helpful Cool

5/5
2018-09-17

cubs sox

"was given assistance purchasing multiple tickets for the Cubs sox game Jonathan was very helpful"

Helpful Cool

5/5
2018-09-17

Always happy

"I've never had a bad experience. Only one slight thing, if I knew the seat #'s before I purchased tix that would be great!"

Helpful Cool

5/5
2018-09-17

Phish tickets

"Daniel 2732 was very helpful "

Helpful Cool

5/5
2018-09-17

Eagels Cowboy Game

"First every trip to an Eagles game and the Vivid site was easy to use and when I needed help with parking John help me out. Great experience and I would recommend this site. they have sets yo will not find on Ticketmaster."

Helpful Cool

5/5
2018-09-17

Great customer experience

"The customer service representative was very helpful and found me the best deal!"

Helpful Cool

5/5
2018-09-17

Best over-the-phone customer service

"Justin gave an awesome experience, he was very nice, well experienced, and was able to crack jokes to make the experience above and beyond. He even gave me a good idea on how to surprise my dad with the tickets. He seemed like he had a lot of passion about his job and the interactions he has with customers. He also provided a lot of information which I wouldn't have been aware of if I bought the tickets online. "

Helpful Cool

1/5
2018-09-17

Horrible

"I went online right when Bruno Mars tickets went on sale, I’m a “”rookie” concert goer. I actually thought I was dealing right with the arena or ticket master but it ended up being vivid seats. We got the mezzanine level front row across from the stage which you would think would be good especially since they charged us $560 for them, Bruno was soo small you couldn’t even see him dancing. I’m soo disappointed. I didn’t mind spending a lot for good seats. The tickets said these were less than $100 but vivid seats charged us $560. Buyer beware. I’ll have to go again if he comes back so I can actually see him. I will probably have great seats and pay less than half of what I did.
"

Helpful Cool

5/5
2018-09-17

Great service and very accommodating

"Adam was awesome! He explained everything nicely and provided great patience! Good to talk with a human! "

Helpful Cool

5/5
2018-09-17

Great ticket-buying experience!

"James was very helpful in finding the type of seats I needed!"

Helpful Cool

5/5
2018-09-17

Pentatonix in Clarkston MI was AWESOME!!

"I called the day of to purchase tickets for Pentatonix in Clarkston MI. These tickets were part of my daughters 19th birthday. A customer service agent from vivid seats named Tyler was simply the BEST!!! He was pleasant, helpful, knew about the group, and in the end wished my daughter a very happy birthday. I wish all customer service wherever I shop could be this easy and pleasant. Thanks again to Tyler for being the best ever!!"

Helpful Cool

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