• ADDRESS
    27295
  •  
  • BUSINESS HOURS
    8 a.m. - 7 p.m. ET, Mon.-Fri. & 9 a.m. - 6 p.m. ET, Weekends
    GENERAL PHONE
    800-381-0759
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    CustomerSupport@Vitacost.com
    SUPPORT PHONE
    800-381-0759

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • checkmark icon FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 8.86/10
Chance of future purchase: 9.36/10
Shipping & packaging: 9.33/10
Customer service: 9.3/10
Return/Replacement policy: 9.37/10
Click a star to Write a Review!
1/5
2018-09-12

Undelivered for no reason

"They return my order for no reason
When I contacted them they didn’t help me.
"

Helpful Cool
VitacostCS's Avatar
VitacostCS from Vitacost has responded
Posted Sep-13-2018

“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. We are very sorry to hear your order has not yet arrived. Please note that international orders can take up to 60 days to arrive due to customs processing. Please contact us if you still have not received your order after October 13,2018. You can email us at customersupport@vitacost.com. I apologize for the long wait on your package and hope it arrives soon. We truly appreciate your support and feedback. Thank you for being a Vitacost Customer! Hope you have a Great and Wonderful Day!”


5/5
2018-09-12

Awesome everytine

"Always on time and exactly what we ordered. Thank you vitacost"

Helpful Cool

2/5
2018-09-11

long shipping time

"takes long time to arrive"

Helpful Cool
VitacostCS's Avatar
VitacostCS from Vitacost has responded
Posted Sep-13-2018

“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. We are very sorry to hear your order has not yet arrived. Please note that international orders can take up to 60 days to arrive due to customs processing. Our records show that your order shipped on August 13,2018. Please contact us if you still have not received your order after October 13,2018. You can email us at customersupport@vitacost.com. I'm very sorry for any inconvenience, and we hope that your order arrives soon! We truly appreciate your support and feedback. Thank you for being a Vitacost Customer! Hope you have a Great and Wonderful Day!


5/5
2018-09-11

order for jacob coconut oil

"fast and efficient order. "

Helpful Cool

5/5
2018-09-11

Great Cinnamon Chips and Tea

"I love my cinnamon chips and tea. Thanks"

Helpful Cool

5/5
2018-09-11

Reliably excellent

"Good prices, good products, great service every time! What's more to like?"

Helpful Cool

5/5
2018-09-11

Muy buena opción.

"He adquirido unos productos y me han llegado rápidamente .."

Helpful Cool

5/5
2018-09-11

Great products and prices.

"Very quick delivery of exactly as ordered products. Easy to use website. Love the additional discounts!"

Helpful Cool

5/5
2018-09-11

Newman's organic Tea and Mandarin Orange Oil

"I like both products and I buy the tea all the time. "

Helpful Cool

5/5
2018-09-11

"the order is always correct"

Helpful Cool

5/5
2018-09-11

Selenium order

"Quick and secure. Received in in two days."

Helpful Cool

2/5
2018-09-11

Outdated products

"Product outdated reorder same"

Helpful Cool

5/5
2018-09-11

Fast and fresh

"Fast delivery, fresh product. Thanks Vitacost!!"

Helpful Cool

4/5
2018-09-11

Very Satisfied Customer

"I have ordered from Vitacost a few times and have always been a very satisfied customer. The product selection and ordering process is great. The timing and delivery of the products are good. Had a slight issue the first time with delivery placement but it was rectified IMMEDIATELY on the second delivery.

I am grateful for Vitacost because they offer a much better selection than I find in my local stores and I don't have to go all over town to locate items I want (I use gluten free products). The cost of delivery is reasonable and I often find good sale prices on products I use.
"

Helpful Cool
VitacostCS's Avatar
VitacostCS from Vitacost has responded
Posted Sep-13-2018

“Your feedback is so valuable to us! Not only because we love hearing from you, but it also helps us grow as an organization. Thank you so much for your kind words! I am delighted to hear that you are happy with your experience with us, we aim to keep it that way! I am very happy to hear we were able to assist you and help you with your first order and made you experience better. We truly appreciate your support and feedback. Thank you so much for being a Vitacost.com customer! Have a happy, healthy day! ”


5/5
2018-09-11

Excellent Experience

"Just great, been dealing with them for about 5 years never had a problem."

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