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Review History & Profile

Product & services pricing 10.00/10
Chance of future purchase: 10.00/10
Shipping & packaging: 10.00/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!

"Video One Repair is the best... They fix things right the first time and warranty the entire camera for 6 months after the repair. At 7 months I had a different problem with my camera than what they fixed if for in the first place and they still fixed it under warranty, that is going above and beyond the call of duty, I would highly recommend these guys for all your repairs, you can't beat them.."

Helpful Cool


"Absolutely top notch from top to bottom. Would definitely recommend Video One to anyone in need of repairs. Fast, courteous, professional, up front, trustworthy. In this day and age service like this no longer exists...so I thought. Like dealing with my best friend. I will no longer purchase anything other than Sony or Canon just because that is all they work on! Can't say enough.
Brian Whitens, videographer/tv show producer.

Helpful Cool


"I am a video producer, and owns a number of camcorders, but among them was my favorite, a Canon GL-2 which started to zoom in and out by itself. after checking around in Florida and getting some absurd prices on estimates, I took a chance and sent my baby to Video One after speaking to Sheryl on the phone and gave me a reasonable rough estimate on the cost of repairs.
true to her word, the camera was fixed in record time, and because I needed it urgently they did a rush order including free expedited shipping which allowed me to have my baby back in time.
If I had to sum them up in three words, they would be:


Helpful Cool


"I can't believe that there are still people who love Canon and Sony camcorders as much as I do and, better yet, can repair them! I have used Video One on different occasions for two different camcorders and was very impressed with their customer service and taking the time to explain
what needed to be done, and then doing it. What's also amazing is their 6 month guarantee (if something else that hasn't been diagnosed on your camera goes wrong, they will fix it for free!) These people are golden -- and make me very grateful that I'm not an extinct dinosaur in an HD world(I have an HD camera, too, but actually prefer my Canon XL1-s for richness of color and texture.)

Helpful Cool


"A rare find in 2013. A business that REALLY cares about their customers. They repaired my Sony HVR1-ZU. When I first called in Sheryl spent a lot of time listening to me about my camera's problem and actually tried to help me troubleshoot it.
I ended up sending the camera in and it was serviced promptly,charges were as promised, and it was shipped back to me super clean and working well. No return shipping charge.
I highly recommend them.

Helpful Cool


"Professional, good turn around time. Camera came back clean as a whistle. Will use again."

Helpful Cool


"I've had two camcorders repaired through Video One, and have been very happy with both times. Video One is not the cheapest service around, but they are more than worth the money. They fix it right, fix it quickly, and are extremely attentive to getting your camcorder back to you in time. They took extra effort when I was shooting in Fiji to get the camcorder back to me, and recently rushed a repair to get a camcorder done for a trip to Mexico.

The six-month warranty is a delightful extra. When my first camcorder needed repair again for a problem that developed independently of Video One's repair, they fixed it for free under the warranty.

After wasting considerable time and money on local repair services that took forever and didn't fix the problems, I happily go back to Video One whenever I need repair, and also happily recommend them.

Helpful Cool


"I was pleased with the whole process (I wasn't too happy about having to do a repair in the first place, but that wasn't their fault). From the self-help suggestions on their website to the diagnosis and estimate...the repair and the high quality packing of the camcorder to get it to survive the handling of UPS...everything was great."

Helpful Cool


"I am very pleased with the service and professionalism of Video One Repair. They were honest in assessing the problem with my camera and provided a comprehensive and cost-effective solution. The turnaround time was quick, the camera was "detailed" (I wasn't expecting that) and well-packed for shipping. I would definitely do business with them again."

Helpful Cool


"Having never used Video One Repair before I was a little apprehensive-at first. A phone call to them quickly eased my concerns and they were very professional. Turn around time was fast and the repairs were perfect. Thanks guys for a job well done."

Helpful Cool


"I thought they had placed a new camera in the box. I pulled out the well packed AX 2000 and fired it up. Everything was as they said it would be and more. This camera takes a lot of abuse as I use it outdoors for hunting. I was blown away with how the camera looked and worked! The people at video one make you feel like you are their only customer, which is really important to me when I am shipping my expensive gear across the country. I would not want anyone else to work on my gear, and those who know me know I am particular. Go Video One! Thank you!"

Helpful Cool


"The customer service is top notch! This is the second time i have used Video one repair. And both experiences have been great. They received my camera and had it repaired and ready to ship back the same day. The price for the repair i feel was fair. And highly recommend using Video one repair. "

Helpful Cool


"I had purchased a used Canon GL2 that was working fine one day and stopped the next. I found Video One on line and contacted them about repairs. I was extrememly pleased with their response and mailed my camera off that same day. Once they received it I got a phone call with details about the problems and their assessment of the overall condition of the camera. The repairs were made at a reasonable cost and the camera was prompted returned to me for an upcoming shoot with no return shipping charge. I was extremely pleased with the work and would highly recommend them."

Helpful Cool


"This is the second camera they have repaired and they always do a great job! Very good customer service too!"

Helpful Cool


"What a great team. I had to send my camcorder across the US, but they were always in contact. The team was professional and knowledgeable. They were fast and my equipment works great."

Helpful Cool

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