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Stores > Victoria's Secret
  • Victoria's Secr

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 0.83/10 0.83/10
    Chance of future purchase: Rating 0.83/10 0.83/10
    Shipping & packaging: Rating 3.75/10 3.75/10
    Customer service: Rating 0.83/10 0.83/10
    Return/Replacement policy: Rating 1.25/10 1.25/10
Voice your opinion! Review Victoria's Secret by clicking a star below.
Rating 2/10

Late Fee and no statement sent.

"We had an account with them for several years. did not use it that much. Had a purchase in February, paid it with Chase account. For some reason Chase did not process it so the account balance of around $35.00 was not paid. We did not get a statement from them for 3 months. Not normally an issue since we assumed it was paid in full. Then we get a call from their bank DEMANDING we pay them the $145.00 we owed them. I called their bank and was told the bill was not paid. I explained I did not get a statement in over 3 months. they said they get lost in the mail sometimes. Once maybe, not 3 months in a row. I am pretty sure this is a scam. Never shop there again. "

Rating 2/10

SCAMMERS and Thieves

"So where do I begin? I've been with VS for 3 years. I have auto payments set up through my bank for the minimum amount due. I don't use it that often, so I set it and forget it. Upon looking into my account one day, I noticed VS have been charging me a let fee if 27.00 for the past 6 months even when I was making July auto payments on time. Their excuse was my minimum balance changed from 25 to 27 dollars. So for 2 extra dollars VS charged me a late fee of 27.00!!! So 12.00 cost me 135.00. They refused to refund me the late charges. I didn't get an alert or anything saying my minimum balance change. Their response to me was I should of checked my monthly statement. My loss. Needless to say, I shut down my account, in order to retain me they offered to remove just one late fee! REALLY VS? Good luck!"

Rating 4/10

They used to be better

"I used to shop at VS ALL THE TIME but they've gotten so generic. Unless you want to buy some wings all of their lingerie is pretty boring. But, still love their bras. The store I shop at has gotten pretty messy in the last year or so. It used to look totally hot and organized but now there's stuff everywhere and I can't ever find anything i'm looking for. And, why cant they ever put the bra/**** set shown on the manikans in the drawer below the manikin?!?!?"

Rating 2/10


"I am an angel forever and have had the ccd for years now. Any time I speak with an associate from customer service they do not want to give you anything as a courtesy. My reason for saying that this ccd service is a rip off is because you can make your payment on the due date but if it is after 8pm it does not count for the same day even if you make the payment on the due date. BE AWARE and the customer service reps act as if it is their money to excuse and regardless of the hundred of dollars you spend in their stores they will still nickel and dime you with no courtesy of being a loyal customer. I have thought about cutting this ccd up many times before because associates follow you around their stores stereotyping and I witnessed an angry card holder raise sand about it in which I understood them because it has happened to me before, but this time I am sooo serious **** YOUR FREEBIES they are cheap anyway. I can gain rewards from American Express where I can pay them any hour of the day on the due date and gain twice the points and/ or rewards. Card holders need to know this."

Rating 2/10


"I have ordered online twice in the past month. The first time my order was sent to an old address that I have not used in over 2 years. I used the online chat service and the rep never apologized or anything for having sent my order to the wrong place. Then everything on that order was supposedly sold out when I tried to have him reorder it for me.
The second time you all were running a special where if I placed an order of $40 I'd receive a $20 gift card. I got absolutely nothing in that order. When I called this time to talk to the rep, she indicated that all she could do about it was report my feedback. Really? VS has just lost my business. I am tired of you all not taking care of your customers.
It's simple....make it right.

Rating 2/10

Taking money from my account without my approval!?

"I have had the worst experience with buying online from VS. I have bought from them before, but this was my first time that I had to get my package shipped to South Africa. Knowing it will take long, I received my package after 3 weeks, and it wasn't even the right order! Having to pay local taxes and duties that added to around $200 I wasn't to happy to have to go through that again. They resend my package, I had to pay for all that again and finally received my order. Great! A month later I see the amount of $300 deducted from my account from VS and contact them about it, they send me the package AGAIN! I never placed another order and worse still, I did not give my consent as to remove the money from my account. Needless to say, I will not be ordering from them again"

Rating 2/10

What happened???

"1. Their customer service is non-existent these days.
2. The quality of the products has significantly declined over the years.
3. I guess they make so much money the don't care if they loose a few long term customers these days.

Several years ago I worked in a Victorias Secret retail store, I became a loyal customer and have always purchased all of my bras, ****, lingerie, sleep wear and bathing suits from Victorias Secret and no where else. That is until recently. Customer service was a top priority. We were trained to make each customer feel special and to give them a pleasurable shopping memory. Well not anymore. They do not care. I have also noticed the significant decline in the quality of their products over the years. I recently gave them one last shot and had a horrible customer service experience. I am done. I will do my shopping elsewhere from now on....

Rating 2/10

Orlando Store Manager JESSICA has NO Customer Service Etiquette and Refuse to Honor Price Tags

"I am at the Victoria Secret, Premium Outlet Orlando (International Drive) last night and purchased some personal clothings. I asked an associate for the price of a shirt as it says 40% but has no regular price tag. The associate says you can ask the cashier, I told her that she should check it for me. She repeated my statement, you want me to check it now? I was taken back as this is such as lazy associate. When she came back she said, they don't have an idea so they are pricing it at $30. I saw another same product (same style and color) it was priced at $14.99 with discount. When I arrive at the cashier, i have a blanket that is tag priced at $29.95 with 75% discount. The store manager - JESSICA refused to honor their price. She claimed that they labeled it wrong and should be $59.99. Then after realizing it was a pink product and not a VS, she then again said it was $40.00. I questioned her since she doesn't have another exact product as the basis, and it is not what the tag says. She raised her voice and said, she is the store manager and what she says is final. WOW, is this the type of store manager Victoria Secret company is building. Talk about customer harrassment. The store does false advertisement and the manager bullies their customer. I understand the outlet has lots of customers but if she (Jessica) is stressed and tired or frustrated with her job, she should not be throwing it out to the customers. NO wonder the associates are lazy too. Even I said I am going to complain to customer service, Jessica says I am the store manager and I can do what I want. I just spend $1000.00 for the last six months for myself and even bringing friends and visitors at this store... NEVER again."

Rating 6/10

(Online) Great customer service and fast shipping but missing item!

"I ordered 3 things on July 17th, swim top, bottoms and cover up. I realized I'd put in the wrong address. I decided to message the live chat customer service people and the woman was very nice and changed my address immediately which was very relieving. Today my package arrived.. a week and 2 days after! My swimsuit items were in there but cover up was not! I assume they just shipped it in two different packages but I'm going to contact someone to find out. ------ EDITED ------- I just checked my order status and the cover up says "Back ordered Expected Ship: 8/24" This aggravates me soooo much because its not even going to be summer anymore, its going to be fall and I have to wait till next summer to wear it ugh!!"

Rating 2/10


"I was at Victoria's Secret today and an employee came up to me and told me that I should use one of their bags to put my underwear in and not in my bath and body works bag. First of all, I had one bra, and one underwear in my hands and my bath and body works bag was around my wrist. That got on my nerves. I started to head towards the registers to pay for my items and another employee by the name of Brittany comes up to me and my friend. She told me that if we were going to be stealing from the store, we should just go. She then grabbed my bag from me. I told her to search the Victoria's Secret bag the other employee handed me, the bath and body works bag, and my purse. She searched their bag, the bag and body works bag, and my friend's GAP bag. She found no stolen underwear because I was NOT stealing like she accused me of. My friend and I were very offended and now I refuse to shop there anymore. In case you're wondering, employees aren't allowed to accuse someone of stealing. They can make a recovery statement if they are suspicious, but they can not straight out accuse customers of shoplifting. It is rude and in my case, the customer might not be stealing. I know this because I work in retail as well. If you ever attend the Victoria's Secret in the Apache Mall in Rochester, MN, do NOT let Brittany wrongly accuse you. Talk to a manager about her HORRIBLE customer service. "

Rating 2/10

Warning Do Not ORDER From This Company - it scamms you for additional money after you have checked out

"I am writing to warn everyone not to order from this company. I placed an order and the price quoted on check out was then increased by nearly £60 as my card payment was taken. I immediately contacted them to advise them that this was not right and they refused to cancel the order and give my money back. They then said its down to me to pay for returning the goods that I didn't want shipped ... this is a scam and Victoria Beckham should be advised that this company is scamming her customers ... will also report to trading standards ... DO NOT ORDER FROM THEM "

Rating 2/10

Unreliable shipping

"I returned an item for exchange I bought my wife for Christmas. The new item was a different size and the last of inventory. The item never arrived to our home. USPS tracking showed it was picked up by a "postal partner" and taken to a " postal partner shipping center" in Port Elizabeth, NJ, where it dropped off the earth. I suspect VS uses a cut rate shipping service. Worst shipping service I have ever experienced. No excuse for this poor service. No more shopping at VS. "

Rating 2/10

"I purchased a $30 gift card as a Xmas gift. When the recipient went to use it, the cashier told her there was nothing on the gift card. We called the customer service line as instructed and we're told the gift card had been used for an order that had been placed online. Problem is, it was not the gift card recipient that placed any online orders!. Customer service then said there was nothing they could do. We went back to the store with the receipt from the original purchase and again were told there was nothing on the gift card. They admitted they have been having problems with gift card numbers being stolen and used. But again, nothing they can do. I WILL NOT BUY FROM VS AGAIN!"

Rating 2/10

"I feel totally ripped off. I sent in daily entries for the VS secret reward card. I sent in 13 entries over a 17 day period as the directions say, and got nothing from VS. After multiple phone calls, noone would connect me to the department that processes the entries and I was emailed one card... For my trouble. One card, not 13!!!!! So i wasted money on stamps, envelopes and gas going to post office every day, and Victorias asecret customer service did nothing to help me find out why the 13 entris were never processed in 29 days.

Looks like VS wont be getting any money from me his holiday season!

Rating 2/10

"They do not carry enough plus sizes online or in store, I have visited many of there stores and online website. They have limited if any at all in sizes for women over a DD, this has been the case for over 13 years and it hasn't changed much in all those years....believe me I have been checking. Even when I was younger, skinner and wore a 32 waistband they still never carried sizes that truly fit busty women...which is funny & ironic because isn't that what there all about. Both myself and others I have shopped which in store have bad experiences with staff in stores, if your a larger girl they don't always treat you well, they either don't have sizes, try to get you to try on sizes that are to small or suggest you try a bra with a smaller waist or cup size than yours (this is the reason hundreds of women are wearing the wrong bra, not only do people not know how to measure themselves but also stupid pushy untrained sales staff try to make sales rather than fit you correctly in the proper size). I have had in one store a sales lady be so rude, suggesting we were to fat and to specific in what we wanted and that we won't find it in any other stores. We asked for a bra in one of 3 colors, in a size bigger than DD....WOW asking for so much OMG!!! She was sarcastic and in the end basicly told us we were too fat and go check there website. I suggest you spend a little extra and go to "Nordstrom", they will properly measure you, find you a bra in any style, size and color without complaint, they will bring a selection of to your dressing room and help you adjust the bra to fit perfect....you won't get this service or quality bras at Victoria's Secret ever!!!!"

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